Process Engineer at SBV Services (Pty) Ltd.

Description

Conduct work study on SBV processes and tasks

• Analyse, and evaluate current and to-be operational processes at centres using data driven methodologies such as but not limited to time and motion studies, work sampling etc.
• Benchmark current performance in comparison to centres nationally and against industry standards as well as recommend improvements
• Investigate data abnormalities and discrepancies to identify root causes, implementing the necessary corrections and adjustments to align with operational realities.
• Use Lean, Six Sigma, and other methodologies to identify inefficiencies and propose solutions.

Collate work study data into common tasks and processes

• Consolidate and categorize work/time study data to establish standardized tasks and processes.
• Present the work/time study results to relevant stakeholders and address queries.
• Develop task libraries and process templates for operational consistency.
• Adherence to Process Architecture and quality standards of process designs.
• Confirm that the process architecture library is up to date and correct.
• Provide insights based on data analysis to support decision-making and continuous improvement
• Identify, assess and mitigate process-related risks.
• Develop end-to-end process maps that visualise key workflows, tasks and decision points.
• Effectively and accurately use process mapping tools e.g. Visio to create clear and detailed diagrams.
• Verify that process maps align with operational standards, compliance and risk management requirements.

Stakeholder engagement and coordination

• Continuously collaborate with relevant stakeholders to align process improvements with business objectives.
• Facilitate meetings and workshops to gather feedback and ensure smooth implementation of process changes.
• Serve as the liaison between technical and operational teams for process enhancement initiatives.

Support costing and pricing of new products and customers

• Provide process-based insights to support the costing and pricing of new products and customer engagements through simulated processes.
• Identify cost-saving opportunities and provide recommendations based on process optimisation.
• Apply basic and advance methodologies to identify bottom line and economic profit enhancement opportunities, where it relates to cost efficiencies or income enhancements

Determine productivity KPI’s at centres

• Establish key performance indicators (KPIs) through productivity benchmarking to measure productivity
• Work with relevant stakeholders to align operational goals and strategic objectives.
• Identify areas of waste, inefficiencies and bottlenecks within the operations
• Identify underutilisation of facilities, infrastructure and resources and develop strategies in conjunction with relevant stakeholders to maximise their use.

Prepare and deliver relevant reports

• Prepare and deliver reports on process performance, operational efficiency and KPIs to relevant stakeholders.
• Provide insights and recommendations based on performance data, audits and operational reviews.
• Track and report on the status of process improvement initiatives and their impact to Operations.
• Collaborate with other stakeholders to provide comprehensive reporting of key metrics including resources utilization, cost savings and waste reduction.
• Continuously verify and assess that deliverables and performance of processes are being monitored, identifying and reporting deviations promptly.

Drive process improvements in the cash value chain

• Lead business process improvement initiatives aimed at improving efficiencies and effectiveness of operations.
• Apply various applicable Industrial and System Engineering principles in process constraints and opportunity identifications as well as solutioning
• Define process performance criteria and requirements in terms of time, cost, resources
• Act as a coach to line managers and other process custodians regarding process re-engineering and improvement methodologies and principles
• Perform business impact analysis as per requirement.
• Deliver project objectives to achieve desired quality and impact within the time period planned and within the approved budget.
• Provide input into test policy and procedural manuals, job aids and quick references to verify logic and support to the change.

Governance

• Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
• Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

People Management

• Provide leadership to employees within SBV and provide strategic and operational oversight of one’s department.
• Capacitate the department by ensuring that the team structure is maintained, appropriately recruited, and selected.
• Creates a conducive environment which translates into productivity and high morale within SBV.
• Leading the focus on talent to instil value creation for high value contributors.
• Preside over disciplinary hearings on behalf of SBV in alignment with statutory requirements and the policies & procedures of SBV.
• Be an advocate for SBV’s Talent Management Process
• Adhere to legislative requirements, company policies and procedures in respect of employment Health and safety practices.
• In relation to continuous improvement partner with Organisational Development to identify and possibly develop applicable training material or interventions that will provide future fit SBV employees.

Drive the organisation culture

• Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.

Lead as an Ambassador and executor of Change

• Act as a change management architect in periods of change to ensure business continuity.
• Manage the integration of business units into a seamless end to end solution for customers.
• Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
• Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.

Requirements

Minimum Work Experience Required 

• 3 years’ experience in work study including time and motion studies or process planning in an operational environment of which;
• 2 years in scientific methodologies associated with efficiency improvements
• Experience in cost accounting, and activity-based costing: Advantageous.

Minimum Education / Qualification Required 

• Degree: Industrial Engineering