We are the only company in South Africa that partners with the South African Reserve Bank to collect all new banknotes and coins for distribution. We work closely with our four shareholding banks and customers Absa Group Limited, First National Bank, the Standard Bank of South Africa Limited and Nedbank Limited. We use the latest technology to count and ...
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Support RMC operations
- Control and link the relevant permissions to the ATM Custodian Profiles on the system.
- Verify that allocated vehicles are visible and tracking on the monitoring system.
- Follow and monitor the SBV Fleet route, and make sure it adheres to scheduled service points and times and report any non-responsive fleet to the Centre.
- Remotely activate the Vehicle Protection Unit on new generation vehicles, as per escalation process.
- Communicate with Senior Management in the event of an emergency.
- Gather and report Early Warning Intelligence (EWI) to Supervisors for escalation
- Provide ad hoc support in maintaining the OTC System in the absence of the Device Administrator.
- Send an updated report to the Device Administrator informing them of the new sites loaded.
- Managing overall risk profiles for each run from start to end and apply mitigation/disruptive strategy.
- Maintains online communication platforms with all relevant stakeholders regarding risk factors and threats to SBV.
Monitor and track systems, alarms, and incidents in accordance with assigned responsibilities
- Track and monitor in accordance with allocated responsibilities, using the appropriate systems, and follow the appropriate escalation processes.
- Maintain regular system updates and ensure that the systems are operating optimally and properly.
- identify and report any SOP transgressions, emergencies or threats identified in accordance with escalation processes or emergency procedures.
- Verify alarm events with relevant third parties and act in accordance with agreed-upon procedures.
- Escalate any faults with the alarms and provide a status report to the applicable party
Generate and provide system codes and exercise remote access control
- Responsible for generating and providing system codes and exercising remote access control of allocated assets.
- Update system with relevant information required for issuing codes.
- Confirm and verify the information received from the applicable stakeholders and complete the relevant security checks prior to issuing codes.
Maintain relationships with internal and external stakeholders
- Establish and maintain effective working relationships with all internal stakeholders (i.e. Local Control Room, Risk Departments and Operations, SBV - Tactical Support Officers and National Police and Industry Joint Operations Centers).
- Inform the IT department of any network-related errors at the Centre.
- Promote and maintain an Early Warning Intelligence Network in order to mitigate potential threats in a proactive manner.
- Establish and maintain external stakeholder relationships with emergency services e.g. SAPS, SABRIC etc.
- Identify and escalate transgressions, system failures, and faulty CCTV in accordance with the SOPs and assist with remediation or preventative measures.
- Investigate and escalate any faults with the alarms or equipment to the stakeholders.
Manage the relevant systems within the operating environment
- Manage the users on the systems and check that the users have the functions that are required.
- Troubleshoot to resolve any system errors, before escalating to IT or Service Providers.
- Download footage for the required system to assist with any investigation and distribute accordingly.
- Remotely activate the Vehicle Protection Unit on SBV Assets, in accordance with the escalation process.
- Assist the Line Manager and project managers with identifying and testing new technology.
- Test systems on a regular basis and check that they are updated accordingly.
Ad hoc Responsibilities
- Address any other duties and tasks as assigned by the supervisor or management to support the smooth operation of the COR and to contribute to the overall security and compliance efforts.
Governance
- Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
- Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome
Lead as an Ambassador and executor of Change.
- Act as a change management architect in periods of change to ensure business continuity.
- Manage the integration of business units into a seamless end to end solution for customers.
- Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
- Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.
Requirements
Minimum Requirements: Work Experience
- 2 years’ experience in operating, administering or monitoring access control systems e.g. CCTV
- Experience in Logistics or Cash in Transit industry (Advantageous)
Minimum Requirements: Education
- Grade 12
- Relevant training
- Registered with PSIRA
- Frequent Workshops and Training to keep abreast of new technology and systems
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Description
Identify operational methods and processes
- Analyse existing operational workflows to identify inefficiencies, redundancies and improvement opportunities through the effective use of relevant tools.
- Effective and correct utilization of process mapping and documentation tools (e.g. Visio, PowerPoint, Excel, etc.) to identify, define and document the existing and proposed operational methods and processes to increase efficiencies, reduce costs and contribute to revenue opportunities.
- Facilitate workshops (Joint Application Design) with relevant stakeholders to gather information to determine the business requirements. Plan, conduct and facilitate time and motion studies across all business functions, as and when required to analyse task efficiency and identify areas for improvement.
Governance
- Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
- Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
Provide technical support and documentation
- Assist in the creation of process documentation, standard operating procedures (SOPs) and workflow diagrams.
- Gather and organize information pertaining to business specifications and/or functional requirements.
- Maintain accurate records of process changes, test results and performance metrics.
Project support and implementation
- Work under the guidance of process engineers to support process improvement projects.
- Support the implementation of new processes, equipment and technologies.
- Track project progress, identify risks and timeously report any issues to relevant stakeholders.
- Participate in post-implementation reviews to assess project success and identify lessons learned.
- Work in close conjunction with the Regional Quality Improvement Manager to ensure a proper handover is facilitated to enable embedment and operationalization
Stakeholder engagement and collaboration
- Work with cross-functional teams to support project execution and regional optimisation.
- Participate in project meetings, providing insights into process-related challenges and solutions.
Design and develop operational methods and processes
- Effectively use business process design methodologies (e.g. Lean, Six Sigma, etc.) to create improved business processes aimed at improving productivity, reducing costs and ensuring quality.
- Facilitate the engagement between stakeholders to get approval and signoff for the proposed design.
- Perform Root Cause Analysis where process breakdowns are identified and develop countermeasures.
- Present proposed designs to relevant stakeholders and facilitate coordination of activities to enable quality delivery on design.
- Facilitate user acceptance testing for improved operational methods and processes.
- Contribute to the development of training content for business users.
Drive the organisation culture
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
Lead as an Ambassador and executor of Change
- Act as a change management architect in periods of change to ensure business continuity.
- Manage the integration of business units into a seamless end to end solution for customers.
- Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
- Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.
Requirements
Minimum Work Experience Required
- 2 Years experience in an Operational environment, working in process or quality improvement
Minimum Education / Qualification Required
- B-tech Industrial Engineering or Operations Management
- Degree or Honours in Industrial Engineering or Operations Management: Advantageous
go to method of application »
Description
Conduct work study on SBV processes and tasks
- Analyse, and evaluate current and to-be operational processes at centres using data driven methodologies such as but not limited to time and motion studies, work sampling etc.
- Benchmark current performance in comparison to centres nationally and against industry standards as well as recommend improvements
- Investigate data abnormalities and discrepancies to identify root causes, implementing the necessary corrections and adjustments to align with operational realities.
- Use Lean, Six Sigma, and other methodologies to identify inefficiencies and propose solutions.
Collate work study data into common tasks and processes
- Consolidate and categorize work/time study data to establish standardized tasks and processes.
- Present the work/time study results to relevant stakeholders and address queries.
- Develop task libraries and process templates for operational consistency.
- Adherence to Process Architecture and quality standards of process designs.
- Confirm that the process architecture library is up to date and correct.
- Provide insights based on data analysis to support decision-making and continuous improvement
- Identify, assess and mitigate process-related risks.
- Develop end-to-end process maps that visualise key workflows, tasks and decision points.
- Effectively and accurately use process mapping tools e.g. Visio to create clear and detailed diagrams.
- Verify that process maps align with operational standards, compliance and risk management requirements.
Stakeholder engagement and coordination
- Continuously collaborate with relevant stakeholders to align process improvements with business objectives.
- Facilitate meetings and workshops to gather feedback and ensure smooth implementation of process changes.
- Serve as the liaison between technical and operational teams for process enhancement initiatives.
Support costing and pricing of new products and customers
- Provide process-based insights to support the costing and pricing of new products and customer engagements through simulated processes.
- Identify cost-saving opportunities and provide recommendations based on process optimisation.
- Apply basic and advance methodologies to identify bottom line and economic profit enhancement opportunities, where it relates to cost efficiencies or income enhancements
Determine productivity KPI’s at centres
- Establish key performance indicators (KPIs) through productivity benchmarking to measure productivity
- Work with relevant stakeholders to align operational goals and strategic objectives.
- Identify areas of waste, inefficiencies and bottlenecks within the operations
- Identify underutilisation of facilities, infrastructure and resources and develop strategies in conjunction with relevant stakeholders to maximise their use.
Prepare and deliver relevant reports
- Prepare and deliver reports on process performance, operational efficiency and KPIs to relevant stakeholders.
- Provide insights and recommendations based on performance data, audits and operational reviews.
- Track and report on the status of process improvement initiatives and their impact to Operations.
- Collaborate with other stakeholders to provide comprehensive reporting of key metrics including resources utilization, cost savings and waste reduction.
- Continuously verify and assess that deliverables and performance of processes are being monitored, identifying and reporting deviations promptly.
Drive process improvements in the cash value chain
- Lead business process improvement initiatives aimed at improving efficiencies and effectiveness of operations.
- Apply various applicable Industrial and System Engineering principles in process constraints and opportunity identifications as well as solutioning
- Define process performance criteria and requirements in terms of time, cost, resources
- Act as a coach to line managers and other process custodians regarding process re-engineering and improvement methodologies and principles
- Perform business impact analysis as per requirement.
- Deliver project objectives to achieve desired quality and impact within the time period planned and within the approved budget.
- Provide input into test policy and procedural manuals, job aids and quick references to verify logic and support to the change.
Governance
- Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
- Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
People Management
- Provide leadership to employees within SBV and provide strategic and operational oversight of one’s department.
- Capacitate the department by ensuring that the team structure is maintained, appropriately recruited, and selected.
- Creates a conducive environment which translates into productivity and high morale within SBV.
- Leading the focus on talent to instil value creation for high value contributors.
- Preside over disciplinary hearings on behalf of SBV in alignment with statutory requirements and the policies & procedures of SBV.
- Be an advocate for SBV’s Talent Management Process
- Adhere to legislative requirements, company policies and procedures in respect of employment Health and safety practices.
- In relation to continuous improvement partner with Organisational Development to identify and possibly develop applicable training material or interventions that will provide future fit SBV employees.
Drive the organisation culture
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
Lead as an Ambassador and executor of Change
- Act as a change management architect in periods of change to ensure business continuity.
- Manage the integration of business units into a seamless end to end solution for customers.
- Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
- Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.
Requirements
Minimum Work Experience Required
- 3 years’ experience in work study including time and motion studies or process planning in an operational environment of which;
- 2 years in scientific methodologies associated with efficiency improvements
- Experience in cost accounting, and activity-based costing: Advantageous.
Minimum Education / Qualification Required
- Degree: Industrial Engineering
Method of Application
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