RMC Operator at SBV Services (Pty) Ltd.

Support RMC operations

• Control and link the relevant permissions to the ATM Custodian Profiles on the system.
• Verify that allocated vehicles are visible and tracking on the monitoring system.
• Follow and monitor the SBV Fleet route, and make sure it adheres to scheduled service points and times and report any non-responsive fleet to the Centre.
• Remotely activate the Vehicle Protection Unit on new generation vehicles, as per escalation process.
• Communicate with Senior Management in the event of an emergency.
• Gather and report Early Warning Intelligence (EWI) to Supervisors for escalation
• Provide ad hoc support in maintaining the OTC System in the absence of the Device Administrator.
• Send an updated report to the Device Administrator informing them of the new sites loaded.
• Managing overall risk profiles for each run from start to end and apply mitigation/disruptive strategy.
• Maintains online communication platforms with all relevant stakeholders regarding risk factors and threats to SBV.

Monitor and track systems, alarms, and incidents in accordance with assigned responsibilities

• Track and monitor in accordance with allocated responsibilities, using the appropriate systems, and follow the appropriate escalation processes.
• Maintain regular system updates and ensure that the systems are operating optimally and properly.
• identify and report any SOP transgressions, emergencies or threats identified in accordance with escalation processes or emergency procedures.
• Verify alarm events with relevant third parties and act in accordance with agreed-upon procedures.
• Escalate any faults with the alarms and provide a status report to the applicable party

Generate and provide system codes and exercise remote access control

•  Responsible for generating and providing system codes and exercising remote access control of allocated assets.
•  Update system with relevant information required for issuing codes.
• Confirm and verify the information received from the applicable stakeholders and complete the relevant security checks prior to issuing codes.

 Maintain relationships with internal and external stakeholders

• Establish and maintain effective working relationships with all internal stakeholders (i.e. Local Control Room, Risk Departments and Operations, SBV - Tactical Support Officers and National Police and Industry Joint Operations Centers).
• Inform the IT department of any network-related errors at the Centre.
• Promote and maintain an Early Warning Intelligence Network in order to mitigate potential threats in a proactive manner.
• Establish and maintain external stakeholder relationships with emergency services e.g. SAPS, SABRIC etc.
• Identify and escalate transgressions, system failures, and faulty CCTV in accordance with the SOPs and assist with remediation or preventative measures.
• Investigate and escalate any faults with the alarms or equipment to the stakeholders.

Manage the relevant systems within the operating environment

•  Manage the users on the systems and check that the users have the functions that are required.
• Troubleshoot to resolve any system errors, before escalating to IT or Service Providers.
•   Download footage for the required system to assist with any investigation and distribute accordingly.
• Remotely activate the Vehicle Protection Unit on SBV Assets, in accordance with the escalation process.
•  Assist the Line Manager and project managers with identifying and testing new technology.
• Test systems on a regular basis and check that they are updated accordingly.

Ad hoc Responsibilities

•  Address any other duties and tasks as assigned by the supervisor or management to support the smooth operation of the COR and to contribute to the overall security and compliance efforts.

Governance

• Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
• Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome

Lead as an Ambassador and executor of Change.

• Act as a change management architect in periods of change to ensure business continuity.
• Manage the integration of business units into a seamless end to end solution for customers.
• Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
•  Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.

Requirements

Minimum Requirements: Work Experience

• 2 years’ experience in operating, administering or monitoring access control systems e.g. CCTV
• Experience in Logistics or Cash in Transit industry (Advantageous)

Minimum Requirements: Education

• Grade 12
• Relevant training
• Registered with PSIRA
• Frequent Workshops and Training to keep abreast of new technology and systems