Processing Lead at Sun International

Job Description

• The Online Payment Processing Lead for SunBet will be responsible for supervising the payment processing team and operational processes in line with relevant legislation and company standards to safeguard the company and its clients against fraudulent activity, and achieve FIC (anti-money laundering), including the review of  withdrawals and the evaluation of player activity to identify suspicious activity; verifying proof of payments received from customers; crediting customers' online accounts accordingly; as well as following up on outstanding FICA documents with the aim of ensuring compliance to regulations and standards

Job Requirements

Qualification

• Diploma in Auditing or Risk Management.

Experience

• Minimum 5-6 years' experience in a regulatory environment.
• Experience supervising teams is an advantage.

Skills & Knowledge

• Analysing.
• Collecting Information (listening; asking questions).
• Decision-making.
• Checking (accuracy in the handling and recording of transactions).
• Delegating and empowering.
• Investigating & understanding.
• Integration (Connecting; Consulting; Collaborating; Resolving Conflict).
• Managing Customer & Stakeholder relationships.
• Emotional Maturity.
• People supervision.
• Advanced knowledge of Legislation and Regulations around the sports betting industry.
• Online sports betting Processes and Products.
• FIC (anti-money laundering) principles and application.
• Protection of Personal Information principles and application.
• Anti-bribery and Corruption principles and application.
• Consumer Protection Act.
• Audit protocols.

Key Performance Areas

• Monitor operational anti-fraud action plans are adhered to in order to mitigate and prevent future occurrences of fraud for clients.
• Assist in the development and implementation of payment processing procedures and workflows and identify and address any inefficiencies or issues.
• Monitors all client interfacing technology and sports betting payment processing platforms and dashboards from an anti-fraud perspective ensuring the best possible second line of defence for clients.
• Tracks clients’ accounts at an operational level to proactively detect possible fraudulent activity, investigating and resolving any issues including the monitoring of the withdrawal report; 3rd Party bank accounts; exceptional dashboard  for duplicate bank accounts , ID numbers, MVG numbers, Physical Addresses, etc.
• Monitor deposits in BOP, as well as credit failed and unmatched transactions in Stratech.
• Works with external cybercrime prevention teams to identify and prevent real or potential fraud.
• Maintains a detailed risk register with mitigation plans and controls for fraud ops to mitigate operational risks.
• Provide guidance and training to team members on payment processing procedures, compliance requirements, and best practices.
• Supervise the payment processing and fraud processes / SLAs to ensure that breaches are kept at a minimum.
• Supervise the withdrawal process.
• Interact with clients and provide professional service standards and solutions.
• Assist in preparing reports on payment processing activities, performance metrics, and compliance status.
• Act as a point of contact for resolving operational problems or discrepancies related to payment processing and escalate where necessary.
• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures.
• Conduct performance management with the team, including the identification of employee training needs, on the job training and coaching to close developmental gaps and build succession for a talent pipeline.
• Conduct onboarding processes for all new employees in the department.
• Put in place staff scheduling and duty allocations to ensure sufficient coverage in line with business levels.
• Handle shift briefings / handovers / shift reports.
• Monitor and manage functioning of equipment and systems for the function.
• Provides feedback and reports back to management and business partners on challenges being experienced.
• Keeps abreast of trends and business practices in the fraud environment.