The role also involves creating and managing SLAs, developing sourcing strategies aligned to business needs, managing strategic supplier relationships, and leading sourcing initiatives and negotiations as required.
Key Tasks & Accountabilities
Administration
- Undertaking standard accounts tasks, resolving customer queries, providing information and processing/reconciling data.
- Upload all pricing files onto electronic buying system
- Improve efficiency.
Performance Management
- Driving outputs on specific projects, working to deliver added value.
Customer Focus
- Manage customer relationships.
Strategy
- Shape the sourcing strategy for MBR, towing and Salvage. Align to customer needs, manage the initiative pipeline.
- Lead sourcing deals as required, including stakeholder and project management, deal architecture, negotiation, contract development.
Procurement
- Own key supplier relationships relevant to the customer if applicable, including issue resolution, driving supplier performance and direction, supporting the supplier governance process.
Qualification & Experience
- Bachelor’s degree in business, Finance, Economics, Supply Chain Management, or a related field.
- Knowledge of procurement and supply chain management principles – including sourcing strategies, contract management, and supplier relationship management.
- Knowledge of data analysis and reporting tools – with the ability to interpret procurement data and translate it into actionable insights.
- Proven experience in procurement or strategic sourcing, ideally within financial services, insurance, or a regulated industry.
- Strong data analysis skills, with proficiency in Excel, SQL, or other analytical tools; experience with procurement analytics platforms preferred.
- Excellent negotiation, stakeholder management, and supplier relationship management skills.
- Knowledge of procurement governance, compliance, and risk management frameworks
- Strong communication and presentation abilities, with the confidence to influence at senior levels.
- Professional procurement certifications (e.g., CIPS) advantageous.
Behavioural Competencies
- Legislative and Procedural Adherence
- Understanding, remaining up to date with and adhering to policies, procedures, codes of conduct, legislative prescripts, and service delivery standards applicable to the organisation.
Query and Complaint Resolution
- Attending to queries and complaints timeously, constructively, empathetically, and professionally by utilising all necessary resources available.
Organisational and Environmental Awareness
- Understanding the insurance industry ideally in claims procurement, as well as the organisational strategy, structure, stakeholders, guiding principles, climate, market, and culture in relation to the achievement of goals and end-results.
Accuracy and Attention to Details
- Executing tasks accurately and thoroughly in accordance with service standards and quality expectations
Problem Analysis and Decision Making
- Applying analytical thinking to identify and resolve problems by critically evaluating information, applying personal judgment and experience, consulting relevant parties, considering organisational resources, and reflecting on the bottom line.
Technical Competencies
Claims Procurement & Supplier Management
- Supplier Relationship Management (SRM) – managing performance, KPIs, and compliance.
- Data Analytics & Reporting – proficiency in tools like Excel, Power BI, or similar to analyze spend, performance, and trends.
- Sourcing & Negotiation – ability to run RFPs/RFQs, benchmark pricing, and lead negotiations.
- Risk Management & Compliance – understanding procurement governance, regulatory requirements, and risk mitigation in supplier engagement.
- Category Management – developing and executing sourcing strategies specific to claims-related categories.
- Financial Acumen – understanding cost drivers, total cost of ownership, and savings tracking.
Data Analysis & Claims Cost Control
- Advanced claims spend analytics: identifying trends in indemnity and expense costs.
- Use of data visualization tools (SAP, QlikView) to track claims supplier performance.
- Modelling scenarios for claims cost reduction (repair vs replacement, in-house vs outsourced).
- Data matching and validation across claims, finance, and supplier systems to ensure accuracy.
- Third-Party Risk Management (TPRM) frameworks applied to claims suppliers
Insurance-Specific Risk & Compliance
- Ensuring compliance with Treating Customers Fairly (TCF) and Consumer Duty principles in supplier arrangements.
- Knowledge of GDPR and data-sharing rules in claims supply chains (e.g., loss adjusters handling customer data).
- Supporting procurement’s role in operational resilience for claims services.
Financial & Commercial Acumen
- Cost-benefit analysis of claims supplier models (e.g., repair network vs cash settlement).
- Building indemnity cost savings models and tracking leakage.
- Understanding actuarial and finance perspectives on claims cost provisioning and supplier impact.
- Applying total cost of ownership (TCO) models to claims suppliers.
Information Management
- Apply theories and techniques of information science in identifying, garnering, and effectively disseminating information (documents, records, and knowledge) to support / facilitate evidence-based decision making.
Closing date: 29 September 2025
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