Product Manager - Dynamics 365 at Barron

About the Role

• We are seeking an experienced Product Manager – Dynamics 365 (ERP) to take full ownership of our ERP system’s performance, stability, and continuous improvement. This role is critical in ensuring the system effectively supports finance, operations, and cross-functional business processes while maintaining strong governance and security standards.
• You will act as the key link between business stakeholders, IT teams, and external partners, ensuring the ERP system delivers maximum business value.

Key Responsibilities

• ERP Ownership: Ensure overall system health, performance, and availability of the Dynamics 365 ERP platform
• Access Governance & Security: Manage user access, roles, and segregation of duties to ensure compliance and risk mitigation
• System Configuration: Oversee ERP configuration to align with business processes and governance standards
• Incident & Escalation Management: Act as the primary escalation point for ERP issues and ensure timely resolution
• Change & Release Management: Control system changes through structured governance, testing, and deployment processes
• Stakeholder & Vendor Management: Collaborate with internal teams, Microsoft, and implementation partners
• Continuous Improvement: Identify optimisation opportunities, training needs, and process improvements
• Risk & Trend Analysis: Monitor system performance trends and implement corrective actions

Minimum Requirements

Qualifications:

• Degree or Advanced Diploma (NQF 7) in Information Systems, IT, or related field

Experience:

5–10 years’ experience in:

• ERP Application Administration
• Functional system management/governance
• Microsoft Dynamics 365 (highly advantageous)

Key Competencies

• Strong leadership and stakeholder management skills
• Close attention to detail and commitment to quality
• Strong analytical and strategic thinking ability
• Commercial awareness and results-driven mindset
• Ability to perform effectively under pressure
• Excellent problem-solving and decision-making skills