Product Manager at FNB South Africa

Job Description

• Provide clear direction and oversee the creative process within a specialist team to deliver high-quality products. Ensure alignment with project objectives by managing workflows, guiding team deliverables, and maintaining standards throughout the development cycle.

Hello Future Product Manager,

• FNB Personal Core Banking is seeking a dynamic and driven Product Manager to lead the strategy, development, and delivery of mobile wallet solutions and wallet capabilities for FNB and its partners.
• The role focuses on driving customer-centric innovation, ensuring regulatory compliance, and enabling scalable digital payment ecosystems that align with FNB’s vision of being a leading digital bank. If you thrive in a fast-paced environment and have a strong background in digital wallets and end-to-end product execution, we’d love to meet you.

What You’ll Do:

• Lead the strategic direction and execution of digital wallet and core banking products.
• Manage the full product lifecycle—from ideation and development to launch and post-implementation review.
• Align product goals with business strategy to drive growth and sustainability.
• Collaborate with cross-functional teams including developers, designers, analysts, and stakeholders to deliver impactful solutions.
• Conduct market research, data analysis, and customer feedback loops to inform product decisions.
• Ensure compliance with relevant legislation and industry best practices.
• Drive cost efficiency through effective budget and resource management.
• Translate strategic objectives into actionable initiatives with measurable outcomes.
• Continuously improve business processes to minimize risk and enhance product quality.

Key Responsibilities:

Product Strategy & Vision

• Define and own the product vision, strategy, and roadmap for mobile wallet solutions.
• Align product initiatives with FNB’s digital transformation goals, customer needs, and market trends.
• Identify new revenue streams through embedded finance and B2B wallet solutions

Market & Customer Insights

• Conduct market research, competitor analysis, and user behaviour studies within the South African and broader African fintech landscape.
• Leverage customer data and analytics to inform product decisions and prioritize features.

Product Development & Delivery

• Translate business requirements into clear product documentation (PRDs, user stories, wireframes).
• Manage the end-to-end product lifecycle from ideation to launch and continuous improvement.
• Collaborate with engineering, UX/UI, compliance, and operations teams to deliver secure, scalable solutions.

Compliance & Risk Management

• Ensure adherence to South African financial regulations, AML/KYC requirements, and data privacy laws (POPIA).
• Work closely with Risk and Compliance teams to mitigate operational and cybersecurity risks.

Performance & Optimization

• Monitor product performance using KPIs (adoption, transaction volumes, revenue, churn).
• Drive continuous improvement through A/B testing, user feedback, and analytics.

Stakeholder Engagement

• Act as the primary product evangelist, engaging internal stakeholders and external partners.
• Support go-to-market strategies, pricing models, and partner onboarding.

What You’ll Bring:

• 3–5 years of experience in product management, preferably within financial services or fintech.
• 5+ years in product management within fintech, payments, or digital banking.
• Proven experience with mobile payment solutions, digital wallets, and API-based platforms.
• Strong understanding of South African payments ecosystem, SARB regulations, and emerging fintech trends.
• Strong execution capabilities and a deep understanding of end-to-end product development.
• Bachelor’s degree in Commerce (BCom), Science (BSc), or a related field with a focus on Strategy, Analytics, or Business Administration is Preferred
• A postgraduate qualification (e.g., MBA, Honours) is ideal.
• Excellent communication, stakeholder engagement, and negotiation skills.
• A proactive, innovative mindset with a passion for delivering exceptional customer experiences.

What You’ll Gain:

• Opportunities to innovate and shape the future of digital banking.
• A collaborative and challenging work environment.
• Access to a network of forward-thinking professionals.
• Continuous learning and development opportunities.

We’re a Match If You Are / Have:

• Curious and courageous—always seeking to learn and push boundaries.
• Obsessed with mastery—committed to excellence in everything you do.
• Adaptable and resilient in a fast-changing environment.
• Passionate about creating meaningful customer experiences.
• A team player who thrives in collaborative settings.
• Strategic thinker with commercial acumen.
• Strong technical literacy (APIs, integrations, architecture basics).
• Excellent stakeholder management and communication skills.
• Data-driven decision-making and analytical capability.
• Ability to thrive in a fast-paced, innovation-driven environment.

End Date: September 1, 2026