Current Vacancies at FNB South Africa

Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• As a Universal Advisor, you will be responsible for delivering compliant sales and service solutions to walk-in and existing customers in a high-volume service environment. You will ensure every interaction is value-driven, ethical, and aligned to FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance while actively promoting digital and self-service channels. 
• Now’s the time to imagine your potential in a team where you can become the best version of yourself. 

Are you someone who can: 

• Engage customers in a positive and professional manner by being helpful  
• by living up to our brand promise of “How can we help you?” at all times 
• Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions  
• Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms 
• Fulfil transactions above set benchmarks while delivering exceptional service 
• Manage leads, referrals, and customer follow-ups within agreed turnaround times 
• Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance 
• Always conduct yourself in an ethical and professional manner 
• Take accountability for personal performance, learning, and career development 
• Stay informed on product offerings, systems, and industry developments 
• Contribute to team success and adapt to changing customer and business needs 

​​​​​​​Qualification & Experience Requirement    

• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

​​​​​​​You will be an ideal candidate if you possess the following: 

• Strong understanding of FAIS, TCF principles, and regulatory compliance 
• Proven ability to meet sales, service, and customer experience targets 
• Must not be an unrehabilitated insolvent 
•  
• You will have access to: 
• Opportunities to build strong customer relationships within a dynamic POP environment 
• A challenging, fast-paced branch setting 
• Continuous learning and development aligned to your career path 
• Opportunities to make a meaningful impact as a brand ambassador within a local market 
•  
• You can be a match if you are: 
• Client-focused with a strong ethical mindset 
• Passionate about service excellence and problem-solving 
• Confident in needs-based selling and solution delivery 
• Agile, adaptable, and comfortable in a high-volume environment 
• A strong communicator with excellent interpersonal skills 
• Results-driven with strong planning and organisational skills 
• Detail-oriented with high compliance awareness 
• Able to work independently and collaboratively within a team 

End Date: September 1, 2026

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Job Description

• Provide clear direction and oversee the creative process within a specialist team to deliver high-quality products. Ensure alignment with project objectives by managing workflows, guiding team deliverables, and maintaining standards throughout the development cycle.

Hello Future Product Manager,

• FNB Personal Core Banking is seeking a dynamic and driven Product Manager to lead the strategy, development, and delivery of mobile wallet solutions and wallet capabilities for FNB and its partners.
• The role focuses on driving customer-centric innovation, ensuring regulatory compliance, and enabling scalable digital payment ecosystems that align with FNB’s vision of being a leading digital bank. If you thrive in a fast-paced environment and have a strong background in digital wallets and end-to-end product execution, we’d love to meet you.

What You’ll Do:

• Lead the strategic direction and execution of digital wallet and core banking products.
• Manage the full product lifecycle—from ideation and development to launch and post-implementation review.
• Align product goals with business strategy to drive growth and sustainability.
• Collaborate with cross-functional teams including developers, designers, analysts, and stakeholders to deliver impactful solutions.
• Conduct market research, data analysis, and customer feedback loops to inform product decisions.
• Ensure compliance with relevant legislation and industry best practices.
• Drive cost efficiency through effective budget and resource management.
• Translate strategic objectives into actionable initiatives with measurable outcomes.
• Continuously improve business processes to minimize risk and enhance product quality.

Key Responsibilities:

Product Strategy & Vision

• Define and own the product vision, strategy, and roadmap for mobile wallet solutions.
• Align product initiatives with FNB’s digital transformation goals, customer needs, and market trends.
• Identify new revenue streams through embedded finance and B2B wallet solutions

Market & Customer Insights

• Conduct market research, competitor analysis, and user behaviour studies within the South African and broader African fintech landscape.
• Leverage customer data and analytics to inform product decisions and prioritize features.

Product Development & Delivery

• Translate business requirements into clear product documentation (PRDs, user stories, wireframes).
• Manage the end-to-end product lifecycle from ideation to launch and continuous improvement.
• Collaborate with engineering, UX/UI, compliance, and operations teams to deliver secure, scalable solutions.

Compliance & Risk Management

• Ensure adherence to South African financial regulations, AML/KYC requirements, and data privacy laws (POPIA).
• Work closely with Risk and Compliance teams to mitigate operational and cybersecurity risks.

Performance & Optimization

• Monitor product performance using KPIs (adoption, transaction volumes, revenue, churn).
• Drive continuous improvement through A/B testing, user feedback, and analytics.

Stakeholder Engagement

• Act as the primary product evangelist, engaging internal stakeholders and external partners.
• Support go-to-market strategies, pricing models, and partner onboarding.

What You’ll Bring:

• 3–5 years of experience in product management, preferably within financial services or fintech.
• 5+ years in product management within fintech, payments, or digital banking.
• Proven experience with mobile payment solutions, digital wallets, and API-based platforms.
• Strong understanding of South African payments ecosystem, SARB regulations, and emerging fintech trends.
• Strong execution capabilities and a deep understanding of end-to-end product development.
• Bachelor’s degree in Commerce (BCom), Science (BSc), or a related field with a focus on Strategy, Analytics, or Business Administration is Preferred
• A postgraduate qualification (e.g., MBA, Honours) is ideal.
• Excellent communication, stakeholder engagement, and negotiation skills.
• A proactive, innovative mindset with a passion for delivering exceptional customer experiences.

What You’ll Gain:

• Opportunities to innovate and shape the future of digital banking.
• A collaborative and challenging work environment.
• Access to a network of forward-thinking professionals.
• Continuous learning and development opportunities.

We’re a Match If You Are / Have:

• Curious and courageous—always seeking to learn and push boundaries.
• Obsessed with mastery—committed to excellence in everything you do.
• Adaptable and resilient in a fast-changing environment.
• Passionate about creating meaningful customer experiences.
• A team player who thrives in collaborative settings.
• Strategic thinker with commercial acumen.
• Strong technical literacy (APIs, integrations, architecture basics).
• Excellent stakeholder management and communication skills.
• Data-driven decision-making and analytical capability.
• Ability to thrive in a fast-paced, innovation-driven environment.

End Date: September 1, 2026

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Job Description

A 12-month fixed-term contract, the successful candidate will be responsible for implementing and maintaining fraud risk management processes to identify, assess and mitigate fraud threats, protecting the organisation's assets, revenue, and operational integrity.

• Active participation in specialist practice forums to share information and insights across the business.
• Cultivate and manage objective working relationships with various law enforcement agencies, experts and counterparts in the banking industry.
• Work with business stakeholders to ensure efficient and effective fraud risk solutions.
• Analyse existing fraud data using statistics to evaluate fraud occurrences and make recommendations to reduce future incidences through improved prevention and detection measures.
• Extract, share insights, lessons learnt and recommendations from root cause analysis applied in fraud cases to inform further fraud prevention improvements across a wide range of processes and systems, regulation and policies.
• Monitor fraud processes to identify possible loopholes and existing practices that support fraud management effectively.
• Delivery of preliminary risk investigations and processing of all identified risks by participate in research and development of risk assessments.
• Conduct fraud analysis activities in line with applicable laws, policies and procedures stipulated in the business.
• Manage personal development to increase own skills and competencies.
• Maintain expert knowledge on relevant legislative amendments, industry best practice and provision of proactive advice and solutions to relevant stakeholders.
• Compile and communicate accurate and timely fraud analytics function reports to and keep key stakeholders informed of required fraud information including updating relevant information systems accessed by the fraud community.
• Be involved with implementing and managing risk mitigation programs as directed from time to time by management.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.

Qualification and Experience

• Strong analytical, investigative and stakeholder engagement skills.
• Knowledge of fraud prevention methodologies, legislation, and industry trends.
• A relevant qualification; NQF 5

End Date: August 31, 2026 

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Hello Future Branch Advisor  

• Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.      
• As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.   
• As a Branch Advisor, you will be responsible for providing compliant, professional financial advice and to walk in and existing clients within a high-volume service branch environment. The role focuses on understanding client financial needs, offering appropriate product solutions, and ensuring ongoing client relationship management in line with FAIS, FICA legislation and Treating Customers Fairly (TCF) principles and FNB governance.  
• Now’s the time to imagine your potential in a team where you can become the best version of yourself.  

Are you someone who can:  

• Build and manage long-term client relationships to support retention and growth  
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.  
• Educate customers to the correct Banking platform aligned with their needs.  
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.  
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements  
• Maintain accurate and complete client records and documentation  
• Achieve individual and branch sales and service targets  
• Conduct yourself in an ethical manner.  
• Take accountability for your own performance, personal and career development.  
• Show empathy to customers.  
• Stay updated on industry trends and product knowledge.   
• Manage leads, referrals, and client follow-ups within agreed turnaround times  

Qualification & Experience Requirement  

• minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS  
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services  

You will be an ideal candidate if you possess the following:  

• Strong understanding of FAIS, TCF, and client-centric advice principles    
• Proven ability to meet sales, service, and compliance targets  

You will have access to:   

• Opportunities to build relationships as part of a dynamic team.  
• A challenging working environment   
• Personal and professional growth  
• Opportunities to have an impact on a local market as a brand ambassador.  

You can be a match if you are:   

• Client-focused and have an ethical approach to advice  
• Enjoy solving problems.  
• Persuasive selling skills  
• Agile and Flexible  
• Strong communication and interpersonal skills  
• Results-driven with strong planning and organization skills  
• Attention to detail and high compliance awareness  
• Ability to work independently and within a team  

End Date: September 1, 2026

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Hello Future Branch Advisor  

• Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.      
• As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.   
• As a Branch Advisor, you will be responsible for providing compliant, professional financial advice and to walk in and existing clients within a high-volume service branch environment. The role focuses on understanding client financial needs, offering appropriate product solutions, and ensuring ongoing client relationship management in line with FAIS, FICA legislation and Treating Customers Fairly (TCF) principles and FNB governance.  
• Now’s the time to imagine your potential in a team where you can become the best version of yourself.  

Are you someone who can:  

• Build and manage long-term client relationships to support retention and growth  
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.  
• Educate customers to the correct Banking platform aligned with their needs.  
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.  
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements  
• Maintain accurate and complete client records and documentation  
• Achieve individual and branch sales and service targets  
• Conduct yourself in an ethical manner.  
• Take accountability for your own performance, personal and career development.  
• Show empathy to customers.  
• Stay updated on industry trends and product knowledge.   
• Manage leads, referrals, and client follow-ups within agreed turnaround times  

Qualification & Experience Requirement  

• minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS  
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services  

You will be an ideal candidate if you possess the following:  

• Strong understanding of FAIS, TCF, and client-centric advice principles    
• Proven ability to meet sales, service, and compliance targets  

You will have access to:   

• Opportunities to build relationships as part of a dynamic team.  
• A challenging working environment   
• Personal and professional growth  
• Opportunities to have an impact on a local market as a brand ambassador.  

You can be a match if you are:   

• Client-focused and have an ethical approach to advice  
• Enjoy solving problems.  
• Persuasive selling skills  
• Agile and Flexible  
• Strong communication and interpersonal skills  
• Results-driven with strong planning and organization skills  
• Attention to detail and high compliance awareness  
• Ability to work independently and within a team  

End Date: September 1, 2026

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Job Description

• To provide expertise, advice and support by executing data modelling standards, principles, frameworks and tools within area of accountability; under guidance and supervision designing and developing of logical and physical data models and databases to meet the needs of the organisation's information systems and business requirements; and coordinate and priorities data modelling within business area.
• Design and implement data modelling solutions which include, but are not limited to, the use of relational, dimensional and NoSQL databases
• Develop and maintain conceptual, logical and physical data models as required by the SARB business units and their various projects and business-as-usual operations
• Identify and adopt an enterprise data model as a standard for data model designs to leverage best practice and fast-track modelling efforts.
• Monitor, measure and report the data modelling and data development quality levels to ensure the correct entities and objects are captured as per business requirements.
• Amend data model designs as well as update data entities and objects emanating from business process changes.
• Perform the reverse engineering of physical data models from existing databases and SQL scripts.
• Ensure that the coverage of entities necessary to respond to the business requirement is accounted for in the data models.
• Develop and manage stakeholder relations effectively to promote data modelling awareness across the organisation and support reliable decision-making.
• Deliver test scripts for the data models and see the data models through implementation.
• Deliver all the necessary supporting documents relating to data modelling.
• Develop reports pertaining to data modelling and associated activities.
• Drive the automation of data modelling management processes and functions.

Qualifications and Experience

• A relevant Bachelor qualification
• Minimum 4 - 5 years' experience in a data environment with hands-on relational, dimensional and analytic experience
• Experience with data warehouse, data lake and enterprise big data platforms in multi-data-center contexts required.
• Proven experience in modeling end-to-end payment lifecycles, including clearing, settlement and reconciliation processes (e.g. Swift, ISO20022).
• Knowledge of logical data modelling, and use of industry data models (e.g. IBM, Teradata, etc.).
• Knowledge of dimensional data modelling using Kimball methodology.
• Understanding of the Inmon methodology.
• Developing data models in a banking environment with specific focus on payment systems.
• Understanding and experience in implementing data management domains and technologies (e.g. data modelling, metadata management, data quality and profiling, information architecture, etc.).

End Date: September 2, 2026

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Are you someone who can:

• Proactively grow the balance sheet of an allocated customer, deliver exceptional experience and education to portfolio of clients on wealth creation?
• Deliver exceptional experience and education to portfolio of clients on wealth creation?
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles?

You will be an ideal candidate if you:

• Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
• Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.

You will have access to:

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Participate in planned activities that are appropriate for own development.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
• Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.

We can be a match if you are:

• Able to build sound relationships based on trust and openness.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Conduct digital client reviews within the context of client engagements.
• Consult with SMEs on complex products to provide appropriate product advise.
• Execute on opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Provide appropriate banking and financial solutions across an allocated portfolio of clients.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.

End Date: September 6, 2026

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Are You Someone Who Can

• Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You Will Be an Ideal Candidate If You

• Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
• Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
• Signed off on FAIS categories

You Will Have Access To

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Opportunities to innovate.

We can be a match if you are:

• Able to build sound relationships based on trust and openness.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Conduct digital client reviews within the context of client engagements.
• Consult with SMEs on complex products to provide appropriate product advise.
• Execute on opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Provide appropriate banking and financial solutions across an allocated portfolio of clients.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.

End Date: September 2, 2026

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Job Description

• To drive sales performance by applying established processes to achieve individual targets within the assigned area. Build and sustain strong customer relationships through effective engagement and exceptional service delivery. Contribute to team success by consistently meeting objectives and supporting a superior customer experience.

​​​​​​​Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

​​​​​​​You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

​​​​​​​You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

​​​​​​​You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

End Date: September 1, 2026

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Role Purpose:  

• There is no commonwealth advisory solution for any single client, which is why our lending offering is adaptable, and a solution is always shaped in line with our client’s changing needs and broader wealth portfolio. The Lending Specialist oversees the structured lending portfolio of our High Nett Worth Clients and overall lending solution for clients.

The ideal candidate should be able to:

• Responsible for financial analysis, risk management, portfolio management, planning and forecasting.
• Develop strong client relationships and offer customized lending solutions.
• Collaborate with Wealth Managers to enhance the structured lending business and profitability.
• Prepare reports on portfolio performance and risk metrics for stakeholders.

You will be an ideal candidate if you:

• Relevant NQF7 Level Degree in Finance, Economics or Accounting.
• Completed RE5 qualification.
• Have 7-10 years’ experience maintaining and growing wealth clients with structured lending products.   

End Date: September 6, 2026

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Job Description

• To provide an effective and efficient service to clients by obtaining the correct medical and setting of underwriting requirements telephonically, that need to be referred to a Senior Underwriter for sign-off. Facilitation of such requirements related to new and existing business.

Hello Future, Short-Term Insurance Underwriter,

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
• As part of our team in FR Short Term Insurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• We are seeking an experienced Renewal & Portfolio Underwriter to join our Underwriting team.
• This role is responsible for proactively managing policy renewals, improving customer retention, protecting underwriting profitability, and optimising portfolio performance

Are you someone who can:

Key Responsibilities:

Renewal Management

• Proactively manage upcoming policy renewals.
• Review renewal outcomes and identify retention opportunities.
• Explain premium increases, policy amendments, cover changes, and underwriting decisions.
• Engage customers before renewal to address concerns and reduce cancellations.
• Support customers with suitable retention and risk management solutions.
• Ensure renewal decisions align with underwriting guidelines and profitability objectives.

Portfolio Management

• Monitor portfolio performance and profitability indicators.
• Identify emerging risk trends and adverse claims patterns.
• Analyse loss-making and deteriorating accounts.
• Develop and implement corrective underwriting actions.
• Support portfolio optimisation through risk-based decision making.
• Assist in maintaining sustainable portfolio growth and profitability.

Multi-Claimant Review and Management

• Conduct detailed assessments of customers with multiple claims.
• Investigate claim frequency, severity trends, and overall risk quality.
• Recommend underwriting interventions where appropriate.
• Apply risk management strategies including excess amendments, rating adjustments, policy restructuring, endorsements, exclusions, and cover modifications.
• Prevent unnecessary policy attrition through commercially viable underwriting solutions.

Customer Retention and Service

• Deliver a professional and consultative customer experience.
• Build strong relationships with customers and internal stakeholders.
• Identify opportunities to retain profitable customers.
• Promote customer confidence through transparent communication.
• Assist in resolving renewal-related queries and complaints.

Underwriting Governance

• Ensure compliance with underwriting standards, product rules, and governance requirements.
• Maintain accurate underwriting records and renewal decisions.
• Support continuous improvement initiatives within the renewal and portfolio management environment.
• Contribute to portfolio reporting and management information.

You will be an ideal candidate if you have:

• Relevant Insurance Qualification.
• RE5 qualification advantageous.
• FAIS compliant
• Minimum 5 years' experience in Short-Term Insurance Underwriting.
• Experience within Personal Lines and/or Commercial Lines underwriting.
• Proven experience managing renewals and retention initiatives.
• Strong understanding of portfolio profitability and claims performance analysis.
• Experience dealing with high-risk or multi-claimant customers advantageous.

Technical Knowledge

Strong understanding of:

• Short-Term Insurance Underwriting.
• Motor, Buildings, Contents and Portable Possessions insurance.
• Underwriting principles and risk assessment.
• Claims trends and loss ratio management.
• Portfolio profitability management.
• Renewal underwriting strategies.
• Customer retention methodologies.
• Insurance regulatory and compliance requirements.

Key Competencies

• Strong analytical and decision-making skills.
• Commercial and profitability focus.
• Excellent communication and negotiation skills.
• Customer-centric mindset.
• Ability to balance risk and retention objectives.
• Strong stakeholder engagement skills.
• Attention to detail.
• Problem-solving ability.
• Ability to work independently and manage multiple priorities.
• Professional judgement and underwriting discipline.

You will have access to: 

• Opportunities to network and collaborate
• A challenging yet growth enabling environment
• Opportunities to innovate 

We can be a match if you are:

• Adaptable and curious
• Analyse and map out end to end processes
• Be an independent worker and be able to work with a broad range of stakeholders 
• Thrive in a collaborative environment

End Date: September 2, 2026

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Job Description

• To provide an exceptional experience to private clients focused on foundational wealth creation, accumulation, and protection strategies. Enhance client engagement and loyalty by applying contextual Money Management principles, driving growth in the Vertical Sales Index (VSI), and fostering long-term client retention and entrenchment.

Are you someone who can:

• Deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
• Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.

You will have access to:

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Opportunities to innovate.

We can be a match if you are:

• Able to build sound relationships based on trust and openness.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to be self-driven to achieve your targets and set goals.
• Obsessed with mastery - you know what it takes to become good at what you do and are consistent with self-motivation.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.

End Date: September 6, 2026

go to method of application »

Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Hello Future Branch Advisor  

• Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.      
• As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.   
• As a Branch Advisor, you will be responsible for providing compliant, professional financial advice and to walk in and existing clients within a high-volume service branch environment. The role focuses on understanding client financial needs, offering appropriate product solutions, and ensuring ongoing client relationship management in line with FAIS, FICA legislation and Treating Customers Fairly (TCF) principles and FNB governance.  
• Now’s the time to imagine your potential in a team where you can become the best version of yourself.  

Are you someone who can:  

• Build and manage long-term client relationships to support retention and growth  
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.  
• Educate customers to the correct Banking platform aligned with their needs.  
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.  
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements  
• Maintain accurate and complete client records and documentation  
• Achieve individual and branch sales and service targets  
• Conduct yourself in an ethical manner.  
• Take accountability for your own performance, personal and career development.  
• Show empathy to customers.  
• Stay updated on industry trends and product knowledge.   
• Manage leads, referrals, and client follow-ups within agreed turnaround times  

Qualification & Experience Requirement  

• minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS  
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services  

You will be an ideal candidate if you possess the following:  

• Strong understanding of FAIS, TCF, and client-centric advice principles    
• Proven ability to meet sales, service, and compliance targets  

You will have access to:   

• Opportunities to build relationships as part of a dynamic team.  
• A challenging working environment   
• Personal and professional growth  
• Opportunities to have an impact on a local market as a brand ambassador.  

You can be a match if you are:   

• Client-focused and have an ethical approach to advice  
• Enjoy solving problems.  
• Persuasive selling skills  
• Agile and Flexible  
• Strong communication and interpersonal skills  
• Results-driven with strong planning and organization skills  
• Attention to detail and high compliance awareness  
• Ability to work independently and within a team  

End Date: September 1, 2026

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Job Description

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures

Hello Future Branch External Sales and Service Advisor 

• Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.   
• As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. 
• As a Branch External sales and Service Advisor, you will be responsible for providing compliant, professional financial advice and to walk in and existing clients within a high-volume service branch environment. The role focuses on understanding client financial needs, offering appropriate product solutions, and ensuring ongoing client relationship management in line with FAIS, FICA legislation and Treating Customers Fairly (TCF) principles and FNB governance. 
• Now’s the time to imagine your potential in a team where you can become the best version of yourself. 

Are you someone who can: 

• Build and manage long-term client relationships to support retention and growth 
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations. 
• Educate customers to the correct Banking platform aligned with their needs. 
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. 
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements 
• Maintain accurate and complete client records and documentation 
• Achieve individual and branch sales and service targets 
• Conduct yourself in an ethical manner. 
• Take accountability for your own performance, personal and career development. 
• Show empathy to customers. 
• Stay updated on industry trends and product knowledge. 
• Manage leads, referrals, and client follow-ups within agreed turnaround times 

​​​​​​​Qualification & Experience Requirement 

• Minimum Qualification: Grade 12/ NQF Level 4  
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

​​​​​​​You will be an ideal candidate if you possess the following: 

• Strong understanding of FAIS, TCF, and client-centric advice principles  
• Proven ability to meet sales, service, and compliance targets 
• You will have access to: 
• Opportunities to build relationships as part of a dynamic team. 
• A challenging working environment 
• Personal and professional growth 
• Opportunities to have an impact on a local market as a brand ambassador. 

You can be a match if you are: 

• Client-focused and have an ethical approach to advice 
• Enjoy solving problems. 
• Persuasive selling skills 
• Agile and Flexible 
• Strong communication and interpersonal skills 
• Results-driven with strong planning and organization skills 
• Attention to detail and high compliance awareness 
• Ability to work independently and within a team 

End Date: September 3, 2026

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Job Description

• To ensure that the administration of a deceased estate is completed efficiently, professionally and profitably, to meet financial and revenue targets using the Administration of Estates Act 66 of 1965 and other applicable legislation

Hello Estate Administrator

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our Estates Specialist team, you will be surrounded by unique professionals with, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can

• Independently manage end to end Deceased Estates Administration of complex estates in terms of the administration of estates act 
• Manage escalations
• Analytical thinker and ability to utilise legal background/knowledge to problem solve complexities that arise in estate administration 
• Understanding and a working knowledge of Business entities, Estate Duty, Capital gains and Income tax relating to deceased estates 
• Excellent customer communications skills. 
• Ability and understanding of risk and compliance features within financial (fiduciary) industry 

You will be an ideal candidate if you 

• LLB Degree essential
• Minimum of 3 years’ experience administering deceased estate within a Fiduciary environment 

You will have access to: 

• Opportunities to network and collaborate 
• A challenging working environment 
• Opportunities to innovate 

We can be a match if you are: 

• An experienced professional 
• Adaptable and curious 
• Able to analyse complex data sets 
• Thrive in collaborative environments

End Date: September 2, 2026

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Are you someone who can:

• Deliver exceptional experience and education to FNB Private Wealth clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business) Meet all requirements on SUB-CATS.
• Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.

​​​​​​​You will have access to:

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Opportunities to innovate.

​​​​​​​We can be a match if you are:

• Signed off for supervision of all your SUB-CATS
• Able to build sound relationships based on trust and openness.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.

End Date: September 2, 2026

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Job Description

• To lead, coach, and empower a team of Lending Advisors to deliver exceptional client experiences, drive lending portfolio growth, and achieve strategic sales, service, and risk management objectives within FNB Private Banking and Wealth Management.

Are you someone who can:

Lead and Develop a High-Performing Lending Team

• Inspire, coach, and develop a team of Lending Advisors to achieve exceptional business results.
• Create a high-performance culture focused on client engagement, accountability, and continuous improvement.
• Drive talent development, succession planning, and employee growth.
• Provide technical guidance and support on lending, credit, and client relationship management.

Drive Lending Growth and Commercial Success

• Lead the execution of lending strategies to achieve business and sales objectives.
• Drive new client acquisition and deepen existing client relationships through effective lending solutions.
• Support the team in identifying opportunities to grow lending portfolios and increase profitability.
• Monitor team performance against financial, sales, and service targets.

Deliver Exceptional Client Experiences

• Champion a client-centric approach across all lending interactions.
• Ensure clients receive tailored financial solutions aligned to their lending needs.
• Build strong relationships with internal stakeholders, product houses, and business units to deliver seamless service.
• Support the resolution of complex client queries and escalations.

Drive Credit Excellence and Risk Management

• Ensure sound credit and lending practices are maintained across the team.
• Oversee quality credit submissions and lending recommendations.
• Promote adherence to risk, compliance, governance, and legislative requirements.
• Monitor portfolio quality and implement corrective actions where required.

Enhance Operational Efficiency

• Drive continuous improvement of lending and service processes.
• Monitor productivity and operational effectiveness within the team.
• Leverage insights and data to improve decision-making and client outcomes.
• Ensure effective execution of end-to-end lending transactions.

You will be an ideal candidate if you have:

Minimum Requirements

• A relevant NQF Level 7 qualification in Commerce, Finance, Banking, Economics, Business Management, or a related field.
• 5+ years' experience within Banking, Lending, Credit, Private Banking, Business Banking, or a related financial services environment.
• Proven leadership and people management experience.
• Demonstrated experience managing sales performance and service delivery.
• Strong understanding of lending products, credit processes, and portfolio management.
• Experience managing risk, governance, and compliance within a banking environment.

Preferred Experience and Knowledge

• Financial Statement Analysis.
• Cash Flow Analysis.
• Credit Assessment and Credit Risk Management.
• Property Market Knowledge.
• Market and Economic Awareness.
• Strong understanding of FNB products and services.
• Experience leading relationship-based sales teams within a lending or advisory environment.

What you'll gain:

• The opportunity to lead a team that directly influences client growth and business success.
• Exposure to a high-performing Private Banking and Advisory environment.
• Opportunities to collaborate with industry-leading professionals and stakeholders.
• A culture that encourages innovation, learning, and career growth.
• A platform to make a meaningful impact on clients and colleagues alike.

We could be a perfect match if you are:

• A people-focused leader who develops others and unlocks potential.
• Commercially minded and passionate about driving lending growth.
• Skilled at balancing client needs with sound credit and risk principles.
• Adaptable, curious, and motivated by continuous improvement.
• Comfortable working in a fast-paced, relationship-driven environment.
• Passionate about delivering exceptional client experiences and business outcomes

End Date: August 29, 2026

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Are you someone who can:

• Deliver relevant advice and solutions aligned to customer needs and market trends
• Manage administration efficiently through effective planning, reporting, and updates
• Compile insightful reports to support informed decision-making
• Maintain and manage a strong leads pipeline
• Support sales through client analysis and proactive engagement
• Drive business growth through new client acquisition and increased sales
• Meet financial targets while maintaining high service standards
• Identify and secure profitable, creditworthy clients
• Grow and retain the customer base through strong relationship management
• Use resources responsibly to support cost control
• Provide exceptional, innovative service that exceeds client expectations
• Build a culture of service excellence and strong stakeholder relationships
• Ensure compliance with all regulatory and internal processes
• Continuously improve ways of working and drive innovation
• Promote and understand all relevant financial solutions
• Seek feedback and development opportunities to enhance performance
• Collaborate effectively across teams and the broader organisation

You will be an ideal candidate if you have:

• Minimum Qualification – FSCA approved Degree NQF7 level in Finance, Economics, Investments, or related field.
• Experience - 3 to 5 years’ experience in banking, wealth management, or financial analysis
• A person must not be unrehabilitated and insolvent.

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working Opportunities to innovate.

We can be a match if you are:

• Client focused with the ability to deliver value-driven insights
• Analytical and financial skills with sound decision-making ability
• Risk aware with understanding of regulatory requirements
• Innovative mindset with a focus on continuous improvement
• Results-driven with the ability to meet deadlines and deliver impact

End Date: September 6, 2026 

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

Please note that this is a 12-Month Hourly Rate Contract (FNB Branch) 

Are you someone who can: 

• Serve customers promptly and professionally, ensuring their needs are fully understood 
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards 
• Achieve net profit growth through effective sales and service support 
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels 
• Grow the active customer account base to expand overall client engagement 
• Identify and maximise cross‑sell opportunities to strengthen customer relationships 
• Track, control, and influence sales activities to achieve predetermined sales targets 
• Track, control, and influence service activities to improve service efficiencies 
• Provide efficient administration through careful planning, accurate reporting, and timely information updates 
• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines 
• Produce accurate and reliable sales and service statistics for management and decision‑making 
• Comply with governance, legislative, and audit requirements 
• Uphold FNB’s Golden Rules processes and procedures consistently 
• Take accountability for self‑development and continuously grow personal capability 

Qualification & Experience Requirement  

• Minimum Qualification: Grade 12/ NQF Level 4   
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

​​​​​​​You will be an ideal candidate if you possess the following: 

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs 
• Confidence in guiding customers toward digital and Self‑Service solutions 
• Ability to identify sales opportunities and support portfolio growth 
• High levels of accuracy, discipline, and adherence to process 
• Strong organising, planning, and time‑management capability 
• Commitment to delivering consistent, exceptional service 

​​​​​​​You will have access to: 

• A customer‑facing role within the FNB Points of Presence network 
• Exposure to digital enablement, customer engagement, and frontline service practices 
• Ongoing learning and development aligned to service, sales, and operational excellence 
• A collaborative, supportive branch environment focused on customer delight 

​​​​​​​You can be a match if you are: 

• Customer‑centric with a passion for delivering exceptional experiences 
• Motivated by achieving performance targets 
• Organised and detail‑driven with strong follow‑through 
• Ethical, compliant, and aligned to governance requirements 
• A strong team player who builds positive working relationships 
• Proactive in your learning and personal development 

End Date: September 1, 2026 

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Job Description

• To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service

Are you someone who can:

• Lead and support the sales and service team to achieve and exceed agreed targets
• Drive sales across product and campaign initiatives to optimise growth and profitability
• Deliver customer experience excellence aligned to organisational values and service standards
• Communicate service solutions clearly and secure customer and stakeholder buy in
• Ensure product knowledge and advice provided is technically accurate and compliant
• Engage customers to understand unique requirements and support value optimisation and product integration
• Manage and grow the active customer account base within the branch
• Analyse customer insights and business data to identify service and sales improvement opportunities
• Provide regular reporting on service delivery, customer targets, and SLA performance

Leadership, People & Performance Responsibilities

• Manage team delivery against goals within the area of responsibility
• Set meaningful stretch goals and motivate team achievement
• Provide ongoing coaching, guidance, and performance feedback
• Identify development needs and ensure personal development plans are created, implemented, and reviewed
• Create a development culture where learning, insights, and best practice are actively shared
• Manage performance moderation, recognition, disciplinary, and retention processes in line with HR policies
• Participate in Talent Management practices and succession planning
• Implement Employment Equity plan targets in recruitment and employee movement activities
• Resolve conflict and respond to employee concerns in a timely and fair manner
• Ensure effective transfer of skills across functions within the team

Compliance, Risk & Governance

• Ensure full compliance with statutory, legislative, policy, and governance requirements
• Implement and embed relevant policies and practice standards across the team
• Maintain up to date knowledge of legislative changes, industry best practice, and internal compliance requirements
• Ensure system and process compliance and address audit findings effectively
• Identify, assess, and manage risks within the area of accountability
• Provide input into governance and compliance process improvements
• Educate team members on risk management, compliance expectations, and process enhancements
• Participate in specialist risk and governance forums where required

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4 
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Management, or related fields
• 1–3 years of experience in sales, management and/or preferred supervisory experience

You will be an ideal candidate if you possess the following:

• Proven leadership experience within a sales and service branch environment
• Strong track record of achieving sales, service, and customer experience targets
• Solid understanding of compliance, risk, and governance within financial services
• Experience coaching, developing, and managing team performance
• Ability to analyse data and translate insights into practical actions

You will have access to:

• Leadership opportunities within a dynamic Points of Presence environment
• Ongoing learning and development aligned to leadership and sales excellence
• Exposure to cross functional collaboration and communities of practice
• The opportunity to influence customer outcomes, team capability, and business growth

You can be a match if you are:

• Customer obsessed with a passion for service excellence
• Results driven and motivated by team success
• Confident in influencing, coaching, and communicating
• Ethical, disciplined, and risk aware
• Analytical and comfortable working with data and insights
• Adaptable, resilient, and energised by a fast-paced environment
• Committed to developing people and building high performing teams

End Date: September 2, 2026 

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Job Description

• Take full ownership and accountability for driving the regional growth strategy across the Channel, ensuring alignment with broader organisational objectives.
• Establish and nurture sustainable, high-impact relationships across all channels, product houses, and customer segments to unlock growth opportunities and strengthen market presence.

Hello Future, Growth Manager,

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
• As part of our team in FNB E-Wallet, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• We are seeking a highly driven, data-led Growth Manager to accelerate customer acquisition, activation, usage, and retention across our eWallet business. This role is ideal for a growth professional who understands how to scale digital products, leverage data to drive decisions, and execute growth strategies through multiple channels.

Key Requirements

Digital Growth Expertise

• Experience growing digital, fintech, payments, or transactional banking products.
• Strong understanding of customer acquisition, activation, engagement, and retention.
• Knowledge of growth economics, including acquisition costs and customer value.

Data-Driven Mindset

• Proven ability to analyse customer behaviour, identify funnel drop-offs, and uncover growth opportunities.
• Experience using data, testing, and experimentation to improve performance.
• Ability to convert insights into measurable actions and results.

Execution & Channel Management

• Experience working across digital, physical, or hybrid channels.
• Ability to set targets, monitor performance, and drive execution through influence rather than authority.
• Strong operational and project management skills.

Stakeholder Collaboration

• Proven ability to work effectively across Product, Technology, Marketing, Analytics, Operations, Risk, and Compliance teams.
• Skilled at aligning stakeholders around shared growth objectives.

Risk & Commercial Awareness

• Ability to balance ambitious growth targets with risk, governance, and cost efficiency requirements.

Creative Thinking & Innovation

• In a competitive digital payments environment, growth often comes from finding new ways to solve customer problems, unlock demand, and drive adoption.

Ideal Candidate Traits We are looking for:

• Analytical and commercially minded
• Customer obsessed
• Adaptable and curious
• Resilient and results-driven
• Collaborative and influential
• Comfortable operating in a fast-paced, evolving environment

What to look for:

• NQ7- Bacherlors or BCom Degree is required
• 5-7 Years Experience
• Experience scaling digital Wallet products or similar
• Comfort with high‑volume, transactional businesses where scale, activation, and retention matter more than once‑off sales.
• Understanding of unit economics (Cost of Acquisition)
• Clear thinking around growth loops (activation → usage → repeat usage → advocacy).

End Date: September 2, 2026 

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Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge

You will be an ideal candidate if you possess the following:

• A completed financial related qualification (NQF5 or higher)
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: September 2, 2026 

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Job Description

• To investigate criminal, ethical, tip-off, and fraudulent incidents by examining relevant records and documentation, conducting interviews with internal and external stakeholders, and reporting findings to management.
• The role prioritises cases based on the likelihood of achieving meaningful outcomes and manages a range of criminal investigations from minor infringements to complex fraud cases in collaboration with law enforcement agencies.
• Ensure optimal utilisation of Fraud tools including timeous Case Management loading systems (BAB, Care, SECM/IC Fraud)
• Daily loading of cases, scanning of orders, maintenance of registers (cases, exhibits, orders etc)
• Execute investigation activities in line with applicable standards and laws to maximize recoveries for the Bank
• Measured by the achievement of the target achieved for the area under control
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Actively participate in key internal forums and share information and insights with colleagues across the Bank
• Cultivate and manage objective working relationship with variety of stake holders including with collaboration with end user segments, band and support units (Business, Finance, Central Credit, Human Capital, WesBank, Treasury). Subpoenas and dates are met

Experience & Qualifications

• Relevant degree
• CAMS/CFE certificate is advantageous
• 3-4 years' experience in external fraud Investigations

End Date: September 3, 2026 

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

Please note that this is a 12-Month Hourly Rate Contract (FNB Branch) 

Are you someone who can: 

• Serve customers promptly and professionally, ensuring their needs are fully understood 
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards 
• Achieve net profit growth through effective sales and service support 
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels 
• Grow the active customer account base to expand overall client engagement 
• Identify and maximise cross‑sell opportunities to strengthen customer relationships 
• Track, control, and influence sales activities to achieve predetermined sales targets 
• Track, control, and influence service activities to improve service efficiencies 
• Provide efficient administration through careful planning, accurate reporting, and timely information updates 
• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines 
• Produce accurate and reliable sales and service statistics for management and decision‑making 
• Comply with governance, legislative, and audit requirements 
• Uphold FNB’s Golden Rules processes and procedures consistently 
• Take accountability for self‑development and continuously grow personal capability 

Qualification & Experience Requirement  

• Minimum Qualification: Grade 12/ NQF Level 4   
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

​​​​​​​You will be an ideal candidate if you possess the following: 

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs 
• Confidence in guiding customers toward digital and Self‑Service solutions 
• Ability to identify sales opportunities and support portfolio growth 
• High levels of accuracy, discipline, and adherence to process 
• Strong organising, planning, and time‑management capability 
• Commitment to delivering consistent, exceptional service 

​​​​​​​You will have access to: 

• A customer‑facing role within the FNB Points of Presence network 
• Exposure to digital enablement, customer engagement, and frontline service practices 
• Ongoing learning and development aligned to service, sales, and operational excellence 
• A collaborative, supportive branch environment focused on customer delight 

​​​​​​​You can be a match if you are: 

• Customer‑centric with a passion for delivering exceptional experiences 
• Motivated by achieving performance targets 
• Organised and detail‑driven with strong follow‑through 
• Ethical, compliant, and aligned to governance requirements 
• A strong team player who builds positive working relationships 
• Proactive in your learning and personal development 

End Date: September 2, 2026 

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Job Description

• To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.

Please note that this is a 12-Month Hourly Rate Contract (Agency Plus Initiative) 

Are you someone who can: 

• Build and maintain strong relationships with clients. 
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations. 
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner. 
• Ensure compliance with rules and processes and has attention to detail. 
• Educate customers to the correct Banking platform aligned with their needs. 
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. 
• Analyse customer data and recommend tailored solutions. 
• Achieve sales results by providing contextual and integrated financial solutions to customers. 
• Conduct yourself in an ethical manner. 
• Takes accountability for own performance, personal and career development. 
• Show empathy with customers. 
• Stay updated on industry trends and product knowledge. 
• Maximize channel optimisation opportunities identified aligned to customer needs   
• Ensure activities support cost containment and reduction 
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions  
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience 

Qualification & Experience Requirement  

• Minimum Qualification: Grade 12/ NQF Level 4   
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

​​​​​​​You will be an ideal candidate if you possess the following: 

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs 
• Confidence in guiding customers toward digital and Self‑Service solutions 
• Ability to identify sales opportunities and support portfolio growth 
• High levels of accuracy, discipline, and adherence to process 
• Strong organising, planning, and time‑management capability 
• Commitment to delivering consistent, exceptional service 

​​​​​​​You will have access to: 

• Opportunities to build relationships as part of a dynamic team. 
• A challenging working environment 
• Personal and professional growth 
• Opportunities to have an impact in a local market as a brand ambassador. 

​​​​​​​You can be a match if you are: 

• Customer Centric. 
• Enjoy solving problems. 
• Persuasive selling skills 
• Able to understand rules in a regulated environment. 
• Agile and Flexible 
• Strong communication and interpersonal skills 
• Have a results-driven attitude with a passion for exceeding targets. 
• Have excellent Organisational skills and attention to detail. 

End Date: September 2, 2026 

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Are you someone who can: 

• Engage customers in a positive and professional manner by being helpful  
• by living up to our brand promise of “How can we help you?” at all times 
• Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions  
• Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms 
• Fulfil transactions above set benchmarks while delivering exceptional service 
• Manage leads, referrals, and customer follow-ups within agreed turnaround times 
• Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance 
• Always conduct yourself in an ethical and professional manner 
• Take accountability for personal performance, learning, and career development 
• Stay informed on product offerings, systems, and industry developments 
• Contribute to team success and adapt to changing customer and business needs 

Qualification & Experience Requirement  

• Minimum Qualification: Grade 12/ NQF Level 4   
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

​​​​​​​You will be an ideal candidate if you possess the following: 

• Strong understanding of FAIS, TCF principles, and regulatory compliance 
• Proven ability to meet sales, service, and customer experience targets 
• Must not be an unrehabilitated insolvent 

You will have access to: 

• Opportunities to build strong customer relationships within a dynamic POP environment 
• A challenging, fast-paced branch setting 
• Continuous learning and development aligned to your career path 
• Opportunities to make a meaningful impact as a brand ambassador within a local market 

​​​​​​​You can be a match if you are: 

• Client-focused with a strong ethical mindset 
• Passionate about service excellence and problem-solving 
• Confident in needs-based selling and solution delivery 
• Agile, adaptable, and comfortable in a high-volume environment 
• A strong communicator with excellent interpersonal skills 
• Results-driven with strong planning and organisational skills 
• Detail-oriented with high compliance awareness 
• Able to work independently and collaboratively within a team 

End Date: September 1, 2026 

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

Please note that this is a 12-Month Hourly Rate Contract (FNB Branch) 

Are you someone who can: 

• Serve customers promptly and professionally, ensuring their needs are fully understood 
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards 
• Achieve net profit growth through effective sales and service support 
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels 
• Grow the active customer account base to expand overall client engagement 
• Identify and maximise cross‑sell opportunities to strengthen customer relationships 
• Track, control, and influence sales activities to achieve predetermined sales targets 
• Track, control, and influence service activities to improve service efficiencies 
• Provide efficient administration through careful planning, accurate reporting, and timely information updates 
• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines 
• Produce accurate and reliable sales and service statistics for management and decision‑making 
• Comply with governance, legislative, and audit requirements 
• Uphold FNB’s Golden Rules processes and procedures consistently 
• Take accountability for self‑development and continuously grow personal capability 

Qualification & Experience Requirement  

• Minimum Qualification: Grade 12/ NQF Level 4   
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

​​​​​​​You will be an ideal candidate if you possess the following: 

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs 
• Confidence in guiding customers toward digital and Self‑Service solutions 
• Ability to identify sales opportunities and support portfolio growth 
• High levels of accuracy, discipline, and adherence to process 
• Strong organising, planning, and time‑management capability 
• Commitment to delivering consistent, exceptional service 

​​​​​​​You will have access to: 

• A customer‑facing role within the FNB Points of Presence network 
• Exposure to digital enablement, customer engagement, and frontline service practices 
• Ongoing learning and development aligned to service, sales, and operational excellence 
• A collaborative, supportive branch environment focused on customer delight 

​​​​​​​You can be a match if you are: 

• Customer‑centric with a passion for delivering exceptional experiences 
• Motivated by achieving performance targets 
• Organised and detail‑driven with strong follow‑through 
• Ethical, compliant, and aligned to governance requirements 
• A strong team player who builds positive working relationships 
• Proactive in your learning and personal development 

End Date: August 31, 2026

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Job Description​​​​​​​

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures

​​​​​​​​​​​​​​Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

​​​​​​​You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

​​​​​​​You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

​​​​​​​You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

End Date: September 2, 2026

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Job Description

• To manage resources, generate growth in line with business goals through the delivery of an excellent customer experience

Are you someone who can:

• Manage resources effectively to support branch performance and business growth
• Deliver excellent customer experiences that align with organisational values
• Prevent wastage by identifying process improvements to contain and reduce costs
• Execute management responsibilities to create a supportive, high‑performance environment
• Provide subject matter expertise and thought leadership within your area of specialisation
• Ensure compliance with legislative, audit, policy, and governance requirements
• Identify opportunities to grow the customer base by attracting creditworthy and profitable customers
• Build strong working relationships across teams and functional lines to enhance collaboration and innovation
• Improve service delivery processes to meet or exceed customer expectations
• Contribute to the development of budgets linked to operational plans, monitor progress, and report variances

Qualification & Experience Requirement

• Minimum Qualification: NQF Level 5 Certificate
• Minimum Qualification: Undergraduate Diploma NQF Level 6 in Business Administration, Banking, or Financial Services
• 4 to 5 years of experience in client relationship management, sales and service management and proven leadership experience

You will be an ideal candidate if you possess the following:

• Experience engaging customers, managing portfolios, or supporting sales and service delivery
• A proactive and solutions‑driven mindset
• Ability to identify growth opportunities and contribute to portfolio expansion
• Strong organisational and coordination skills
• Sound understanding of governance, compliance, and administrative processes
• Ability to collaborate across teams and support innovation

You will have access to:

• A critical supporting role within the FNB Points of Presence environment
• Growth opportunities aligned to operational management, sales, and customer engagement
• On‑the‑job learning and development to strengthen technical and people capabilities
• A collaborative environment committed to service excellence and innovation

You can be a match if you are:

• Customer‑centric with a high level of professionalism
• Operationally disciplined and attentive to detail
• Confident engaging with customers and internal stakeholders
• Proactive in identifying improvements and delivering solutions
• A strong team contributor who values collaboration
• Self‑driven and committed to continuous development

End Date: September 3, 2026

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Are you someone who can:

• Effectively promote sales, in liaison with brokers and financial institutions

You will be an ideal candidate if you possess following skills:

• Achievement of net profit growth for business
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Manage existing clients and grow portfolio through making contact and generating leads
• Maximise cross sell opportunities and strengthen client relationships
• Contact prospective clients and sell appropriate banking products to achieve sales targets. 
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Track, control and influence sales activities with the specific aim to increase sales efficiencies
• Analyse competitor information gathered and ensured active monitoring of market trends and influencers. Identify new business opportunities that impact on the industry
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
• Manage own development to increase own competencies

You will be an ideal candidate if you:

• Matric/National Senior Certificate and NQF5 from a recognized institution.
• RE5 
• 150 Credits
• Class of business in both Personal lines and Commercial Lines
• 5 years proven working experience in a Sales Broker role.
• Are not an unrehabilitated insolvent
• Self-Motivation/Drive/energy
• Customer Service orientated
• Good Communication skills (verbal and written)
• Awareness of Business Policies & Procedures
• Courage & Confidence
• Personal Resilience

You will have access to:

• Opportunities to network and collaborate with a awesome team
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Resilient & possess a “Can-Do” attitude
• Adaptable and curious
• Thrive in a collaborative environment

End Date: September 3, 2026

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Job Description

• To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.

Please note that this is a 12-Month Hourly Rate Contract (Agency Plus Initiative) 

Are you someone who can: 

• Build and maintain strong relationships with clients. 
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations. 
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner. 
• Ensure compliance with rules and processes and has attention to detail. 
• Educate customers to the correct Banking platform aligned with their needs. 
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. 
• Analyse customer data and recommend tailored solutions. 
• Achieve sales results by providing contextual and integrated financial solutions to customers. 
• Conduct yourself in an ethical manner. 
• Takes accountability for own performance, personal and career development. 
• Show empathy with customers. 
• Stay updated on industry trends and product knowledge. 
• Maximize channel optimisation opportunities identified aligned to customer needs   
• Ensure activities support cost containment and reduction 
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions  
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience 

Qualification & Experience Requirement  

• Minimum Qualification: Grade 12/ NQF Level 4   
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

​​​​​​​You will be an ideal candidate if you possess the following: 

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs 
• Confidence in guiding customers toward digital and Self‑Service solutions 
• Ability to identify sales opportunities and support portfolio growth 
• High levels of accuracy, discipline, and adherence to process 
• Strong organising, planning, and time‑management capability 
• Commitment to delivering consistent, exceptional service 

​​​​​​​You will have access to: 

• Opportunities to build relationships as part of a dynamic team. 
• A challenging working environment 
• Personal and professional growth 
• Opportunities to have an impact in a local market as a brand ambassador. 

​​​​​​​You can be a match if you are: 

• Customer Centric. 
• Enjoy solving problems. 
• Persuasive selling skills 
• Able to understand rules in a regulated environment. 
• Agile and Flexible 
• Strong communication and interpersonal skills 
• Have a results-driven attitude with a passion for exceeding targets. 
• Have excellent Organisational skills and attention to detail. 

End Date: September 2, 2026