Growth Manager at FNB South Africa

Job Description

• Take full ownership and accountability for driving the regional growth strategy across the Channel, ensuring alignment with broader organisational objectives.
• Establish and nurture sustainable, high-impact relationships across all channels, product houses, and customer segments to unlock growth opportunities and strengthen market presence.

Hello Future, Growth Manager,

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
• As part of our team in FNB E-Wallet, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• We are seeking a highly driven, data-led Growth Manager to accelerate customer acquisition, activation, usage, and retention across our eWallet business. This role is ideal for a growth professional who understands how to scale digital products, leverage data to drive decisions, and execute growth strategies through multiple channels.

Key Requirements

Digital Growth Expertise

• Experience growing digital, fintech, payments, or transactional banking products.
• Strong understanding of customer acquisition, activation, engagement, and retention.
• Knowledge of growth economics, including acquisition costs and customer value.

Data-Driven Mindset

• Proven ability to analyse customer behaviour, identify funnel drop-offs, and uncover growth opportunities.
• Experience using data, testing, and experimentation to improve performance.
• Ability to convert insights into measurable actions and results.

Execution & Channel Management

• Experience working across digital, physical, or hybrid channels.
• Ability to set targets, monitor performance, and drive execution through influence rather than authority.
• Strong operational and project management skills.

Stakeholder Collaboration

• Proven ability to work effectively across Product, Technology, Marketing, Analytics, Operations, Risk, and Compliance teams.
• Skilled at aligning stakeholders around shared growth objectives.

Risk & Commercial Awareness

• Ability to balance ambitious growth targets with risk, governance, and cost efficiency requirements.

Creative Thinking & Innovation

• In a competitive digital payments environment, growth often comes from finding new ways to solve customer problems, unlock demand, and drive adoption.

Ideal Candidate Traits We are looking for:

• Analytical and commercially minded
• Customer obsessed
• Adaptable and curious
• Resilient and results-driven
• Collaborative and influential
• Comfortable operating in a fast-paced, evolving environment

What to look for:

• NQ7- Bacherlors or BCom Degree is required
• 5-7 Years Experience
• Experience scaling digital Wallet products or similar
• Comfort with high‑volume, transactional businesses where scale, activation, and retention matter more than once‑off sales.
• Understanding of unit economics (Cost of Acquisition)
• Clear thinking around growth loops (activation → usage → repeat usage → advocacy).

End Date: September 2, 2026