Admin Underwritings & Claims - GWK Prosperity, Jan Kempdorp at VKB Group

Why this role matters? 

• Join the VKB Brokers / GWK Prosperity team and play an important role in supporting clients with their short-term insurance needs.
• This position offers the opportunity to work across personal, commercial, and agricultural insurance, ensuring efficient underwriting and claims administration while helping clients protect what matters most.
• Your contribution will support exceptional customer service, regulatory compliance, and the smooth operation of the insurance business.

What success looks like?

• Success in this role means accurately managing underwriting and claims administration, processing instructions and renewals on time, maintaining strong relationships with clients and stakeholders, and ensuring all activities comply with industry regulations and company standards.
• The successful candidate consistently provides excellent customer service while contributing to the efficiency and effectiveness of the insurance administration function.

Who are we looking for? 

• We are looking for a detail-oriented and organised individual with a passion for administration and customer service. The ideal candidate is professional, accurate, and able to work independently while maintaining strong relationships with clients, brokers, insurers, and colleagues.
• They are committed to continuous learning, regulatory compliance, and delivering exceptional service.

Minimum Requirements

Qualifications

• Grade 12 / NQF 4
• Short-Term Insurance NQF Level 4 or higher 
• NQF Level 5 in Short-Term Insurance will be advantageous
• RE5 Regulatory Examination will be advantageous

Essential Experience

• Previous experience in the insurance industry will be advantageous
• Experience with underwriting and claims administration
• Good numerical and administrative skills
• Experience working with insurance systems and processes

Competencies

• Customer Focus
• Attention to Detail
• Accountability
• Planning and Organising
• Problem Solving
• Communication Skills
• Relationship Building
• Time Management
• Regulatory Compliance
• Continuous Learning

Skills Required

• Underwriting administration
• Claims administration
• Insurance policy management
• Data capturing and record keeping
• Numerical accuracy
• Customer service and query resolution
• Verbal and written communication
• Stakeholder relationship management
• Microsoft Office proficiency
• Ability to work under pressure

Key Responsibilities

• Process underwriting instructions accurately and within required timelines.
• Review and monitor relevant information received for policy amendments and instructions.
• Ensure all policy renewals are completed correctly and on time.
• Maintain effective relationships with brokers, insurers, colleagues, and management.
• Manage administrative functions on the CIMS system.
• Resolve customer queries and complaints within the FAIS legislative framework.
• Complete all required product-specific training and maintain professional development requirements.
• Ensure CPD requirements are achieved annually.
• Maintain accurate records and support the overall efficiency of the underwriting and claims function.
• Perform additional administrative duties as required.

Closing Date 25 October 2026