Job Vacancies at TransUnion

Team Overview

• The Senior Consultant, Talent Acquisition is responsible for delivering strategic talent acquisition solutions that enable business growth across TransUnion Africa. This role serves as a trusted advisor, partnering closely with hiring managers to attract, assess, and hire top talent while ensuring an exceptional candidate and hiring manager experience.
• The role leads end-to-end recruitment delivery across multiple business functions and African markets, drives talent attraction initiatives, supports employment equity objectives, leverages recruitment data and market intelligence to influence workforce decisions, and contributes to the continuous improvement of talent acquisition processes, technology, and employer branding.
• This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Act as a strategic talent advisor to business leaders and hiring managers across Africa.

• Partner with managers to understand workforce skills, organisational priorities, and future talent needs.
• Provide insights on talent availability, market trends, compensation benchmarks, and competitor activity.
• Influence hiring decisions through data-driven recommendations and consultative engagement.
• Lead full-cycle recruitment across multiple business functions including Technology, Data Science, Product, Sales, Solutions, Finance, Human Resources, Marketing, Strategy, and Operations.
• Ensure recruitment processes are executed efficiently and in accordance with company policies and governance requirements.
• Create and maintain robust candidate pipelines for critical and future-facing roles.
• Leverage social media, networking platforms, talent communities, employee referrals, and direct sourcing techniques.
• Partner with internal stakeholders to support employer brand initiatives and talent marketing campaigns.
• Strengthen TransUnion's reputation as an employer of choice across African markets, by representing at career fairs, industry events, universities, and professional networking forums.
• Support the delivery of Employment Equity objectives in line with business and legislative requirements.
• Champion a best-in-class candidate experience through timely communication, transparency, and professionalism

Required Knowledge And Experiences

• Grade 12 with a Bachelor's Degree in Human Resources, Industrial Psychology, Business Administration, or related field.
• Postgraduate qualification in Human Resources or Business Management preferred.
• Minimum 5 to 8 years of Talent Acquisition experience within a global organisation
• Experience recruiting across multiple business disciplines and seniority levels.
• Demonstrated success in direct sourcing, stakeholder management, and talent advisory.
• Experience using applicant tracking systems and recruitment technologies, preferably Workday, Yello and Co-pilot.

End Date: October 10, 2026

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Team Overview

• The Senior Director, Marketing – Africa is a strategic, commercially driven leader responsible for shaping and executing an integrated, data-led Marketing and Corporate Communications agenda, with a primary focus on B2B growth that directly drives revenue growth, market expansion, and brand leadership across the region, while aligning regional priorities with TransUnion’s enterprise marketing strategy and global growth objectives.
• This role operates as a core member of the Africa executive leadership team (ExCo), influencing enterprise strategy and advocating for marketing as a growth engine. The role requires a forward-thinking leader with deep expertise in Account-Based Marketing (ABM), AI-enabled marketing, and full-funnel demand generation, capable of securing investment, driving prioritization, and delivering measurable business impact.
• The Senior Director owns the Africa marketing budget, leads regional strategy aligned to global priorities, and ensures marketing is tightly integrated with sales, products, and strategy to accelerate pipeline, revenue, and customer value.
• This role reflects a predominantly B2B organization (c.98%), requiring deep expertise in enterprise marketing, account-based engagement, and stakeholder-led communications across complex markets. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

• Extensive senior leadership experience (12+ years) in enterprise B2B marketing within data, technology, or analytics-driven businesses, ideally operating across multiple markets
• Proven track record of operating at ExCo or equivalent level, influencing strategy, investment, and business outcomes

Deep expertise in:

• Account-Based Marketing (ABM)
• Revenue marketing and pipeline generation
• AI-driven and data-led marketing strategies
• Strong commercial acumen, with demonstrated ownership of marketing budgets and ROI accountability
• Experience building and leading high-performing, modern marketing teams
• Proven ability to operate effectively in a global matrix organization
• Expertise across full-funnel marketing, including demand generation, brand, digital, content, PR, and events
• Strong stakeholder management skills, with the ability to influence senior executives and cross-functional leaders
• Demonstrated ability to translate market insights into actionable growth strategies
• Excellent communication and executive presence, including media and board-level engagement
• Education: Degree in Marketing, Business, or related field (MBA or equivalent advanced degree preferred)

Required Knowledge And Experiences

Executive Leadership & Influence:

• Acts as a trusted advisor to the Africa CEO and ExCo, shaping business priorities and advocating for marketing-led growth.
• Leverages strong commercial acumen and data-driven insight to influence budget allocation, strategic investments, and enterprise decisions, positioning marketing as a core driver of revenue, client expansion, and market leadership, while ensuring Africa’s priorities are represented in and aligned to enterprise decision-making and global investment strategies.
• Acts as a strategic advisor on both commercial growth and corporate reputation, supporting the CEO and ExCo in navigating market positioning, stakeholder engagement, and reputational risk.

Regional Marketing Strategy & Growth:

• Defines and leads a modern, insight-led marketing strategy that translates enterprise priorities into region-specific growth plans, ensuring alignment to global objectives while optimizing local market dynamics.
• Ensures disciplined investment tied to ROI, pipeline, and revenue, while driving full-funnel performance from brand awareness through to conversion and customer growth.

Demand Generation, ABM & Revenue Marketing:

• Leads a next-generation demand engine anchored in ABM, precision targeting, and personalized engagement.
• Partners closely with sales to align on accounts and revenue goals, driving pipeline growth through integrated campaigns and lifecycle marketing, underpinned by clear attribution and performance metrics.

AI-Enabled & Data-Driven Marketing:

• Champions AI and advanced analytics to enable predictive targeting, scalable personalization, and campaign optimization.
• Embeds a test-and-learn culture, ensuring decisions are driven by data, insights, and measurable commercial outcomes.

Corporate Communications & Reputation Leadership:

• Leads an integrated corporate communications function across internal and external audiences, ensuring clear, consistent, and strategically aligned messaging.
• Owns and drives TransUnion Africa’s regional narrative, aligned to CEO priorities and enterprise strategy, while overseeing executive and CEO communications, thought leadership, and high-impact engagements.
• Shapes media relations and market positioning beyond campaign PR, and acts as a trusted advisor to ExCo on crisis and reputational risk.
• Drives internal communications to support engagement, culture, and change across markets.
• Leads public affairs and stakeholder engagement with regulators, industry bodies, and partners to position TransUnion on financial inclusion, data integrity, and digital transformation across Africa.

Operating Model & Global Alignment:

• Implements and evolves the global marketing operating model within Africa, ensuring alignment, consistency, and scalability.
• Acts as the key link between regional and global teams while championing agile ways of working and integration into global planning cycles.

Integrated Campaigns & Communications:

• Oversees the delivery of integrated, multi-channel marketing campaigns across digital, events, paid media, and content.
• Ensure campaigns are insight-led, targeted, and aligned with revenue and pipeline objectives, with clear attribution and performance measurement.

Stakeholder & Cross-Functional Collaboration:

• Builds strong partnerships across Sales, Product, Strategy, and Risk & Compliance, aligning marketing to business priorities.
• Enables sales through insights and programs, while feeding market intelligence into product and strategic decision-making.

Team Leadership & Capability Building:

• Leads and develops a high-performing marketing team, building capabilities in ABM, digital, AI, and data analytics.
• Fosters a culture of accountability, innovation, and continuous improvement, while effectively managing internal teams and external partners.

Brand, Reputation & Risk Management:

• Protects and enhances brand and reputation across the region, ensuring alignment between marketing, communications, and corporate positioning.
• Provides oversight on reputational risk, regulatory considerations, and ethical standards working closely with Legal and Risk.
• Ensures brand governance while enabling locally relevant narrative and market positioning.

End Date: October 17, 2026 

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Team Overview

Africa Regional Financial Controller

• The ideal candidate will be a CA(SA) with experience in both US GAAP and local GAAP, Sarbanes-Oxley (SOX) internal control requirements, preparation of financial statements, audit and statutory compliance, and strong project management skills that can work in collaboration with both local stakeholders and leadership from TransUnion’s global controllership function.
• The candidate will be responsible for the completeness and accuracy of the regional US GAAP income statement and balance sheet, oversight/execution of SOX controls for the region, and the timely and accurate completion of statutory audits within the region.
• This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Responsibilities

• Own and ensure the completeness and accuracy of the regional income statement and balance sheet under US GAAP
• Ensure execution of key SOX controls and oversee the overall SOX program for the region
• Lead regional controllership team to ensure compliance with group policies/requirements
• Work collaboratively with the Global Process Leaders for invoice-to-cash, accounts payable, payroll, and record-to-report to ensure appropriate service levels are being delivered by the Global Financial Shared Services organization (as applicable) to ensure the accuracy of regional financial reporting and compliance with local regulatory requirements
• Analyze the regional financial statements and explain changes in the income statement and balance sheet clearly and concisely to regional and International Segment leadership
• Lead the development, review, execution, and ongoing management of intercompany agreements, ensuring alignment with accounting policies, transfer pricing requirements, tax regulations, and corporate governance standards.
• Review customer and vendor agreements to ensure financial terms, revenue recognition, pricing, payment terms, contractual obligations, risk provisions, and accounting implications comply with company policies and regulatory requirements.
• Oversee the integration of any acquired entities into the Africa regional controllership structure
• Coordinate with auditors to ensure successful completion of both US GAAP audit and statutory audits

Additional Job Description:

• This role dual reports to both the VP, Controller – International Segment (primary manager) and VP, Regional CFO – Africa (matrix manager), will support the overall regional controllership function and will be based out of our Johannesburg, South Africa location
• This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TransUnion office location for a minimum of 2 days each week

Required Knowledge And Experiences

What You’ll Bring:

• CA (SA) with big 4 and ideally global US traded company exposure with extensive experience with US GAAP and SOX reporting requirements, including providing reporting/financial statement analyses to relevant stakeholders
• Experience leading a team and controllership function
• Knowledge and experience in assessing revenue recognition under US GAAP and/or IFRS
• Knowledge of local statutory reporting requirements and ability to ensure statutory audits for the region are completed timely in accordance with statutory deadlines and with high quality
• Experience working cross-functionally with FP&A, Treasury, Tax, Shared Services, and other business functions as necessary
• Experience receiving service/output in a shared service center environment
• Ability to understand and explain the business rationale driving financial results and changes in the regional income statement and balance sheet
• Ability to think strategically to assess potential accounting impacts of business transactions in the region and communicate proactively with relevant stakeholders
• Ability to clearly and concisely communicate with senior leadership, both within the Africa and International Segment leadership in the US

End Date: October 24, 2026 

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Team Overview

• TransUnion is on a mission to enable scaled growth across international markets through strategic insights and market activation. As Director of Market Development, you will be a catalyst for transformation—shaping commercial strategies, accelerating go-to-market initiatives, and driving solution commercialization. This is a high-impact leadership role for a visionary strategist who thrives on turning insights into action and influencing outcomes across TU Africa.
• Beyond the traditional business of furnishing credit reports for consumer and commercial lending, TransUnion provides clients with leading data, analytics and risk management solutions that help make efficient, informed and accurate decisions.
• We offer a broad array of solutions customized to each aspect of our clients’ business: credit risk management, background investigations, marketing segmentation, fraud and ID management.
• We pride ourselves on our ability to bring innovative ideas and solutions to market, leveraging our extensive experience in credit data and analytics. Our team represents a dynamic blend of industry experience, risk management solutions and analytics expertise.
• TransUnion is on a mission to enable scaled growth across international markets through strategic insights and market activation. As Director of Market Development, you will be a catalyst for transformation—shaping commercial strategies, accelerating go-to-market initiatives, and driving solution commercialization.
• This is a high-impact leadership role for a visionary strategist who thrives on turning insights into action and influencing outcomes across TU Africa.
• This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

• Bachelor’s degree in Business, Marketing, Economics, or related field; MBA preferred.
• Proven Expertise: 10+ years in market development, strategy, or GTM roles within B2B or data-driven industries.
• Strategic Vision: Ability to translate insights into actionable growth strategies.
• Global Perspective: Experience navigating complex, matrixed organizations across multiple geographies.
• Influence & Collaboration: Exceptional stakeholder management and cross-functional leadership.
• Analytical Strength: Skilled in market sizing, intelligence, and commercialization.

Required Knowledge And Experiences

• Define and execute market development strategies that unlock scalable growth.
• Deliver market sizing, intelligence, and support localization of adjacency strategies to identify new opportunities.
• Champion practice industrialization for scalable growth
• Support upskilling Sellers by providing Industry expertise training content. 
• Lead and expand the ‘Thematic Selling’ strategy in the market, and playbook development to deepen industry relevance.
• Provide actionable insights on industry and key client growth to inform GTM plans.
• Drive strategic initiatives and support roll out of TU INTL’s client engagement model to enhancements for operational excellence.
• Shape industry perspectives through market intelligence and cross-functional collaboration.
• Influence product lifecycle decisions by contributing to the process throughout each stage of the development lifecycle.
• Identify and guide new use cases that drive adoption and revenue growth.
• Amplify thought leadership and support strengthen TransUnion’s brand presence in local markets in partnership with Marketing, Product Marketing, R&C.
• Activate strategic client events and ecosystem partnerships to position TransUnion as a trusted advisor.
• Build initiatives that reinforce reputation and deepen client engagement.
• Performs other duties as assigned

Success Indicators

• Market share growth in targeted geographies.
• Successful execution of GTM initiatives and thematic selling programs.
• Increased adoption of new solutions and use cases.
• Enhanced client engagement and brand presence in international markets.

End Date: December 1, 2026

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Team Overview

• As part of the Risk team, this role is responsible for independently planning, executing and documenting risk and control testing across TransUnion UK and Europe.
• The role applies specialist risk and control expertise to implement and maintain a programme to assess of control design and operating effectiveness.
• Outputs from the testing include identifying control weaknesses and non-adherence to policy or standards, and agreeing clear, evidence-based findings and proportionate remediation actions with the control and/or risk owner.
• The role helps provide assurance over the effectiveness of the first line control environment and supports consistent, high-quality risk and control management across the business.
• This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

• Lead risk-based control testing assignments across business processes and operational areas to assess whether controls are appropriately designed and operating effectively.
• Apply specialist judgement to determine appropriate testing scope, test plans, sampling methodology, evidence requirements and assessment criteria based on the nature, complexity and materiality of the relevant risks, controls, policies, standards and regulatory expectations.
• Execute and document control testing in a timely, consistent and evidence-led manner, maintaining accurate working papers, evidence trails and rationale to support testing conclusions.
• Provide subject-matter expertise on control design, operating effectiveness, and remediation expectations.
• Identify, document and validate control gaps, control failures, process weaknesses and instances of non-adherence to policy, standards or agreed procedures, exercising independent judgement when assessing risk impact and issue severity.
• Draft high-quality testing reports that clearly explain findings, risk impacts, root causes, ratings, evidence, agreed management actions and target completion dates.
• Engage constructively with control owners and relevant senior stakeholders to agree proportionate, evidence-based remediation actions that address root cause and reduce residual risk.
• Track and validate remediation activity, including reviewing evidence submitted by control owners to confirm actions have been completed effectively and escalating material concerns where required.
• Identify common themes, systemic control weaknesses and emerging risk indicators across testing activity, translating these into practical insight for management.
• Contribute to the ongoing development of control testing methodology, templates, quality standards, issue taxonomy and reporting processes.
• Support wider operational risk activities where required, including RCSA activity, risk register updates, thematic reviews, governance reporting and preparation for risk forums.
• Coach or support less experienced colleagues, where required, by sharing technical expertise, reviewing outputs or providing guidance on testing approach and evidence quality, without formal line-management accountability

Required Knowledge And Experiences

Core soft skills required

• Strong technical understanding of risk and control principles, including control design, operating effectiveness assessment, evidence standards, issue management and remediation validation.
• Practical experience planning and conducting control testing, assurance reviews, quality reviews, sampling exercises or thematic risk reviews.
• Ability to assess evidence objectively, challenge conclusions appropriately and produce well-supported testing outcomes.
• Strong written communication skills, with the ability to document findings clearly, concisely and in a way that supports effective management action and senior stakeholder understanding.
• Confident stakeholder management and influencing skills, including the ability to provide constructive challenge while maintaining effective working relationships.
• Excellent attention to detail and a high level of accuracy in all areas of work.
• Strong analytical and problem-solving skills, with the ability to identify themes, root causes, systemic control weaknesses and control improvement opportunities.
• Ability to translate detailed testing outcomes into clear management insight, themes, trends and practical recommendations.
• Well organised, able to manage competing priorities and deliver multiple complex testing assignments to agreed deadlines.
• Ability to work with a high degree of independence while escalating risks, blockers, judgement-based decisions and material findings appropriately.
• Previous experience (general and managerial)
• Relevant experience in operational risk, risk assurance, controls testing, internal audit, compliance monitoring, quality assurance or a related control function.
• Experience leading control testing or assurance reviews within a regulated business environment, including complex or cross-functional control areas.
• Experience developing testing plans, sampling approaches, evidence requirements, working papers and formal testing or assurance reports.
• Experience reviewing and challenging evidence provided by business teams to support control effectiveness conclusions or remediation closure.
• Experience contributing to testing methodology, quality standards, assurance frameworks or continuous improvement activity.
• Knowledge of risk and control frameworks, RCSA processes, issue management, root cause analysis and governance reporting.
• Working knowledge of Microsoft Office applications, particularly Excel, Word and PowerPoint.
• Financial Services experience, particularly within a UK-regulated business, is desirable.

End Date: October 7, 2026

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Team Overview

• Focusing on the management and growth of TransUnion’s Financial Services/ Emerging Markets/ Insurance/ Auto/ RoA Vertical, you should be passionate about driving your innovative sales approach to identify and understand client’s business issues, focusing on opportunities to secure existing revenue and growth through effective strategic solutions that drive incremental and new revenue opportunities.
• Through strategic planning, marketing, business development, thought leadership and ongoing management of relationships you will drive revenue through the deployment of innovative solutions.
• Reporting to Sales Director This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

• Focus is on new business development and growing TU’s market share in strategic industries with little to no re-occurring revenue responsibility. 
• Develops sales strategies to grow revenue from existing and new sales opportunities.
• Participates in and/or ensure quality in customer engagements with the most strategic customers and deliver increased customer satisfaction and better opportunities for TU.
• Responsible for achieving revenue quotas for large strategic, complex opportunity clients by hunting for new opportunities, client acquisitions, additional solution sales at enterprise or large sized clients.
• Drives forward client adoption of TransUnion solutions through a deep understanding of strategic and reseller partnerships.
• Develops three year strategic view of client base detailing transformational ideas.
• Facilitates ideation, white boarding sessions to optimize share shift opportunities.
• Understands competitor awareness to maximize penetration in markets held by the competition and foster partnerships with new and existing customers.
• Understands client’s financials to co-create effective strategies to identify opportunities.
• Owns the C-Suite relationship.
• Understands TU workflow and value chain, understand internal client delivery processes in order to ensure C-Suite satisfaction.
• Creates opportunities to provide a unique or contrarian perspective during commercial conversations.
• Contributes to TU’s thought leadership by constantly synthesizing the customer experiences into content and methodologies that can be leveraged.
• Works with clients to understand CBI's and positions TU as partner to jointly solve problems.
• Has diverse commercial and deal structuring acumen.
• Develops sales tactical plans and ensures effective pipeline management.
• Reviews client industry standards, follow industry trends.
• Acts consistently with the organizations values and ensures that words and actions are consistent
• You will work closely with Product, Analytics, Sales and other departments to influence product strategy and roadmap to best support client account initiatives.
• Maintains all customer records in Salesforce CRM database.
• Develops and manages a 30 day forecast and 60-90-120 day pipeline within CRM.
• Provides weekly and monthly forecasts to management.
• Participates in marketing events such as seminars, trade shows, and webinar marketing events.
• Conducts early customer engagement and registering of opportunities with key vendor partners early in the sales cycle to get special pricing for developing the opportunity.
• May manage sales activities and provide development and guidance to the team.
• Works with the respective teams to devise strategic sales plans, forecasts and manage the sales teams to execute effectively to achieve revenue goals.
• Ensures teams adhere to sales processes and procedures consistently.
• Performs other duties as assigned.

Required Knowledge And Experiences

• Degree or Diploma with eight to ten years of solution-selling experience.
• Proven history of meeting/exceeding yearly quotas.
• Demonstrated sales experience in selling data driven solutions.
• Must have the ability to engage with “C” suite level audience.
• Focused, ambitious self-starter who exhibits attention to detail with excellent organizational skills.
• Eagerness to learn complex solutions to enable successful development of sales opportunities.
• A team player capable of working within a collaborative environment and making contributions when appropriate.
• Experience in structuring large business deals with knowledge of different commercial constructs and how these can be used.
• Demonstrate outstanding analytical and problem solving skills, and strong management consulting skills to influence thinking or gain acceptance of multiple customer constituencies.
• Advanced negotiation skills
• Strategic Thinker
• Problem Solver
• Commercial Savviness
• Deep Industry knowledge /case studies and trends
• Influential network
• Hunter skillset

End Date: October 8, 2026

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Team Overview

• The Senior Operations Analyst is a key operational excellence and business improvement resource responsible for driving process efficiency, regulatory compliance, system optimization, and continuous improvement across TransUnion Africa Operations.
• The role requires a highly analytical, quality-focused, and detail-oriented professional with strong administrative capabilities and a comprehensive understanding of consumer dispute regulatory requirements across South Africa, Botswana, Eswatini, Namibia, Kenya, Zambia, Rwanda, and Malawi.
• The incumbent serves as the operations systems and process subject matter expert (SME), conducting advanced analysis of operational systems, processes, standard operating procedures (SOPs), audit findings, regulatory observations, and business challenges.
• The role is responsible for proactively evaluating operational effectiveness, identifying process inefficiencies, performing root-cause analysis, and recommending practical solutions that enhance customer, user, and business outcomes.
• A key responsibility is the review, development, maintenance, and governance of operational processes and SOPs to ensure alignment with business policies, regulatory obligations, control requirements, and operational standards. The Senior Operations Analyst partners with Operations, Compliance, Risk, Product, Project, and Global Technology teams to translate business requirements into effective process improvements and system enhancements.
• The role acts as the first point of investigation for operational system and process-related issues, conducting analysis and defining business requirements before engaging technical teams for development and implementation. The incumbent also leads user acceptance testing (UAT) activities, develops test scenarios and business test cases, and ensures operational readiness for system and process changes.
• Additionally, the Senior Operations Analyst is expected to leverage data analytics, Artificial Intelligence (AI), automation, and emerging technologies to identify operational improvement opportunities, reduce manual intervention, eliminate bottlenecks, and improve service delivery.
• Through proactive analysis and stakeholder collaboration, the role contributes significantly to operational excellence, regulatory compliance, risk mitigation, and digital transformation initiatives across the Africa region.
• Reporting to Sr Advisor Customer Support QA This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

• Operational analysis and continuous improvement.
• Conduct advanced analysis of operational processes, systems, controls, audit findings, and regulatory observations to identify improvement opportunities.
• Perform root-cause analysis of operational issues and recommend effective corrective actions.
• Proactively identify process inefficiencies, manual activities, system constraints, and operational bottlenecks affecting customer and business outcomes.
• Drive process optimization initiatives that improve operational efficiency, service quality, customer experience, and productivity.
• Process and SOP Governance
• Review, develop, maintain, and enhance operational processes, SOPs, controls, and supporting documentation.
• Ensure all processes and SOPs align with business policies, operational standards, regulatory requirements, and control frameworks.
• Support process standardization and continuous improvement initiatives across operational functions.
• Systems and Business Requirements Management.
• Act as the Operations Systems and Process SME for business stakeholders.
• Perform first-line investigations and business analysis of system and process issues before engagement with technical teams.
• Gather, document, and manage business requirements, process flows, functional specifications, and operational change requests.
• Collaborate with project and technology teams throughout the solution design, testing, and implementation lifecycle.   
• User Acceptance Testing (UAT)
• Lead User Acceptance Testing activities for operational system enhancements and projects.
• Develop business test cases, test scripts, test plans, and acceptance criteria.
• Coordinate test execution, defect management, and business sign-off activities.
• Ensure solutions meet business requirements and operational expectations before implementation.
• Compliance and Audit Support
• Collaborate with the Operations Compliance Specialist to remediate audit findings, compliance observations, and regulatory requirements through process and system enhancements.
• Ensure operational processes support compliance with consumer dispute regulations across all supported TransUnion Africa Operations.
• Assist in evaluating control effectiveness and support ongoing compliance monitoring activities.
• Reporting and Governance
• Track system enhancements, production issues, and defect remediation activities through to closure.
• Prepare and distribute monthly reports on system changes, defect trends, operational improvements, and governance activities.
• Provide management with insights and recommendations based on operational performance and analysis findings.
• Identify opportunities to leverage AI, intelligent automation, and digital technologies to improve operational performance.
• Analyze repetitive, manual, and high-volume processes to determine automation opportunities.
• Support business cases and requirements for technology-driven process improvements.
• Promote innovation and continuous improvement through data-driven insights and technology enablement.

Required Knowledge And Experiences

• Certification in Business Analysis, including experience in business management, information systems, project management and internal audit & risk.             
• Lean Six Sigma Green Belt or equivalent process improvement certification
• 3+ years' experience in operational analysis, business analysis, process improvement, or operational excellence environments.
• Proven experience in requirements gathering, SOP development, process optimization, UAT leadership, and systems analysis.
• Experience supporting audit remediation, compliance initiatives, and operational transformation projects.
• Demonstrated ability to leverage data analytics, AI, and automation technologies to improve operational effectiveness and customer outcomes.
• Experience investigating operational system and process issues and translating business requirements into technology solutions.
• Exposure to audit remediation, compliance monitoring, regulatory requirements, or control environments.
• Experience working with cross-functional stakeholders, including Operations, Compliance, Risk, Project, and Technology teams.
• Experience supporting change initiatives and system implementations.
• Understand generally accepted compliance principles and standards.
• Excellent written and verbal communication skills
• Proficiency with office applications, and aptitude for learning new software and systems.
• Intermediate excel skills (advantage)
• Ability to create and present management reports.
• Analytical and problem-solving attitude
• Proactive, organized approach to multitasking
• Strong time management

End Date: October 8, 2026