Underwriter-1 at FNB South Africa

Job Description

• To provide an effective and efficient service to clients by obtaining the correct medical and setting of underwriting requirements telephonically, that need to be referred to a Senior Underwriter for sign-off. Facilitation of such requirements related to new and existing business.

Hello Future, Short-Term Insurance Underwriter,

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
• As part of our team in FR Short Term Insurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• We are seeking an experienced Renewal & Portfolio Underwriter to join our Underwriting team.
• This role is responsible for proactively managing policy renewals, improving customer retention, protecting underwriting profitability, and optimising portfolio performance

Are you someone who can:

Key Responsibilities:

Renewal Management

• Proactively manage upcoming policy renewals.
• Review renewal outcomes and identify retention opportunities.
• Explain premium increases, policy amendments, cover changes, and underwriting decisions.
• Engage customers before renewal to address concerns and reduce cancellations.
• Support customers with suitable retention and risk management solutions.
• Ensure renewal decisions align with underwriting guidelines and profitability objectives.

Portfolio Management

• Monitor portfolio performance and profitability indicators.
• Identify emerging risk trends and adverse claims patterns.
• Analyse loss-making and deteriorating accounts.
• Develop and implement corrective underwriting actions.
• Support portfolio optimisation through risk-based decision making.
• Assist in maintaining sustainable portfolio growth and profitability.

Multi-Claimant Review and Management

• Conduct detailed assessments of customers with multiple claims.
• Investigate claim frequency, severity trends, and overall risk quality.
• Recommend underwriting interventions where appropriate.
• Apply risk management strategies including excess amendments, rating adjustments, policy restructuring, endorsements, exclusions, and cover modifications.
• Prevent unnecessary policy attrition through commercially viable underwriting solutions.

Customer Retention and Service

• Deliver a professional and consultative customer experience.
• Build strong relationships with customers and internal stakeholders.
• Identify opportunities to retain profitable customers.
• Promote customer confidence through transparent communication.
• Assist in resolving renewal-related queries and complaints.

Underwriting Governance

• Ensure compliance with underwriting standards, product rules, and governance requirements.
• Maintain accurate underwriting records and renewal decisions.
• Support continuous improvement initiatives within the renewal and portfolio management environment.
• Contribute to portfolio reporting and management information.

You will be an ideal candidate if you have:

• Relevant Insurance Qualification.
• RE5 qualification advantageous.
• FAIS compliant
• Minimum 5 years' experience in Short-Term Insurance Underwriting.
• Experience within Personal Lines and/or Commercial Lines underwriting.
• Proven experience managing renewals and retention initiatives.
• Strong understanding of portfolio profitability and claims performance analysis.
• Experience dealing with high-risk or multi-claimant customers advantageous.

Technical Knowledge

Strong understanding of:

• Short-Term Insurance Underwriting.
• Motor, Buildings, Contents and Portable Possessions insurance.
• Underwriting principles and risk assessment.
• Claims trends and loss ratio management.
• Portfolio profitability management.
• Renewal underwriting strategies.
• Customer retention methodologies.
• Insurance regulatory and compliance requirements.

Key Competencies

• Strong analytical and decision-making skills.
• Commercial and profitability focus.
• Excellent communication and negotiation skills.
• Customer-centric mindset.
• Ability to balance risk and retention objectives.
• Strong stakeholder engagement skills.
• Attention to detail.
• Problem-solving ability.
• Ability to work independently and manage multiple priorities.
• Professional judgement and underwriting discipline.

You will have access to: 

• Opportunities to network and collaborate
• A challenging yet growth enabling environment
• Opportunities to innovate 

We can be a match if you are:

• Adaptable and curious
• Analyse and map out end to end processes
• Be an independent worker and be able to work with a broad range of stakeholders 
• Thrive in a collaborative environment

End Date: September 2, 2026