Product Manager: Software & Cloud (Midrand) at Mustek Limited

Responsibilities:

Product Management

• Make new products, features and/or promo available to sales & channel.
• Release updated pricelists, quote processes/tools training to team when required.
• Align & drive vendor priorities. Communicate & manage changes impacting the business to all stakeholders.
• Monthly billing reconciliation & prepare monthly and yearly reports.
• Drive vendors’ cloud partner programs.
• Generate leads through campaigns for sales to qualify. Convert leads into paid seats. Promote existing customers purchase additional services.
• Manage cloud & software sales processes in systems and license agreements.
• Keep Mustek’s ERP and Cloud platforms up to date.
• Develop, maintain & manage onboarding process when required.
• Run partner recruit sessions nationally to enable cloud & software resellers.
• Maintain the GP set by the budgets.

Stakeholder Relations

• Develop product sales strategies. Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
• Negotiate prices for deals and tenders; determines product pricing by utilising market research data. anticipating volume; costing special and customised orders.
• Scope and prioritize activities based on business and customer impact.
• Maintain and Retain Clients’ Relationships.
• Maintain Vendor relationships, as well as negotiate contracts, prices, stock.
• Maintain and Retain Clients’ Relationships.
• Maintain Vendor relationships, as well as negotiate contracts, prices, stock.
• Assist Sales and Clients with information needed, calling on customers with field salespeople and evaluating sales call results.
• Scope and prioritize activities based on business and customer impact.
• Defining product marketing communication objectives.

Training and Development

• Train 100% of sales and service staff (new development on product range within 1 weeks of changes in product range).
• Development of sales and channel training materials

Qualification and Experience:

• Matric
• Postgraduate degree
• Minimum 5 years’ experience in product management within ICT industry