Product Manager at Yoyo

Your role and responsibilities will include:

Define and articulate a clear product vision and strategy.

• Define the vision and strategic goals for your product area, aligning with Yoyo’s broader business objectives.
• Develop and maintain high-quality product roadmaps that balance short-term execution with long-term innovation.
• Conduct market research to identify trends, and opportunities in the global loyalty, payments and rewards space.

Make clear, data-driven decisions.

• Create and present clear, justifiable business cases for new product opportunities.
• Experience leveraging product analytics tools to inform prioritisation, measure feature success, and optimise user experiences.

Showcase verbal and written communication skills to convey complex ideas clearly.

• Provide relevant updates to key stakeholders weekly and ad-hoc.
• Translate requirements and insights into detailed product specifications, user journeys, and feature flows that drive meaningful customer value.
• Develop training materials and conduct training sessions for internal teams

Work effectively with cross-functional teams and manage stakeholder expectations

• Lead regular team meetings and stand-ups.
• Foster and contribute towards a collaborative environment within the product team and across departments.  
• Collaborate with UX/UI designers to develop wireframes and prototypes.
• Collaborate closely with Engineering and Design to ensure timely and high-quality feature delivery.
• Partner with Commercial and Business Development teams to align product initiatives with business growth and client success.
• Lead sprint planning and backlog grooming sessions.

Understanding customer needs and a commitment to delivering exceptional user experiences.

• Gather and analyse customer feedback through surveys, interviews, and user testing.
• Ability to analyze product performance, track user behaviour, and derive actionable insights from data.
• Maintain a prioritized list of customer-reported issues and feature requests.
• Coordinate with customer support to address escalated issues and track resolution progress. 

Project management to deliver robust initiatives timeously.

• Responsibility to deliver initiatives in agreed-upon, reasonable timeframes.
• Ability to spot inconsistencies, reproduce issues, and work closely with engineering to refine and validate solutions before deployment. 
• Ensure high-quality releases through thorough user acceptance testing, identifying edge cases and owning the end-to-end delivery of robust products.

Qualifications

Qualifications, experience and skills we are looking for: 

• A relevant tertiary level qualification (BCom, BSc, BTech) is beneficial, but not required.
• A minimum of 2 years experience in product management or a related field, ideally within fintech, rewards, payments, or SaaS. 
• Knowledge of product lifecycle management, UX principles and agile software development methodologies.
• Strong grasp of financial literacy, business strategy, and compliance with legal and regulatory standards.
• Experience in project planning, risk management, and stakeholder engagement.

Tech stack required:

• Proficiency in Jira, Confluence (or similar product/project management tools).
• Experience with Monday.com (or equivalent workflow management tools).
• Ability to create user flows and process diagrams using Lucidchart (or similar diagramming tools).
• Familiarity with Figma (or equivalent UI/UX design collaboration tools).

Additional Information

Our ideal candidate is:

• Agile and resilient in the face of change.
• Empathetic, self-aware and great at relationship management.
• Creative in their problem-solving, and makes data-driven decisions.
• Inspiring, and motivates teams, fosters collaboration and resolves conflicts.
• Concise with their communication and actively listens.

The perks at Yoyo:

• Group Risk Insurance with Discovery Health.
• Learning & development opportunities
• Hybrid working arrangement.
• Flexible working hours.
• On-site barista with the best coffee in town.
• Subsidised and healthy meals at an in-house cafe
• Croissant & fruity days in the office.
• Weekly socials & an annual social calendar to include the family.
• Employee wellbeing with Strove.
• Employee reward scheme with Zuzo.
• Generous leave policy.