Product Master CM - P3 at Sandvik

The Role:

• Install, configure, modify, and repair products, flame proof equipment and systems that have been purchased by the organization’s customers and identify and correct more complex problems associated with start-up.

Job Description:

• Represent Sandvik as subject matter expert for flameproof rubber tyred vehicles. Customer liaison with regards to high level product safety, performance, application and reliability issues.
• Technical contact person between Sales Area Equipment Support team and Product Line Engineering teams
• Prepare and provide updates to documentation and safety departments, with regards to product line compliance, based on updates from Sandvik SHEQ guidelines, MHSA guidelines, DMRE directives, regulation changes, mine site procedures, etc. Communicate these updates to customers and front-line service personnel.
• Conduct Root Cause Failure Analysis and troubleshooting of flameproof mobile mining equipment and associated sub-assemblies.
• Collect technical data, operating cost numbers, feedback from Sandvik service teams and customers. Input into relevant database and analyse.
• Provide recommendations to Product Manager based on front line application knowledge obtained, to improve product safety, reliability, maintainability, equipment productivity and total cost of ownership.
• Develop comprehensive network of sales area repairers and component suppliers, to ensure effective service exchange support as required. 
• Develop frontline operational readiness plan (commissioning, parts, services, 3rd party suppliers, technical and operator training materials), to successfully execute new product launches and product upgrades.
• Role will require extensive travel to Sandvik RSA Mechanical Cutting customer mine sites.

Key Performance Areas:

• Product Safety - Communicate safety bulletins and legislation updates, to customers and front-line service personnel.
• Product Support – Assist Field Service, Parts Division and Rebuild Workshop with necessary knowledge to repair, maintain, rebuild and support product line. 
• Product Performance - Provide product improvement recommendations, based on technical data analysis and/or site needs analysis conducted, to better serve the customer and improve operational processes related to RTV equipment.
• New Product Development - Support New Product Development (NPD) process with technical data from existing product performance.
• Product Sales – Participate in developing and maintaining product sales material such as spec sheets, product presentations and predictive operating cost models. Provide application advice to sales team. Provide feedback to Product Line to develop.
• Knowledge transfer - Act as Coach, Mentor, Trainer (incl. knowledge transfer between factory and Sales Area).
• Warranty - Train and direct technical staff in the evaluation and repair of warranty and non-warranty products.  

Profile Required:

• Degree or Trade Certificate in engineering discipline. Mechanical qualification or diesel mechanic trade preferred.
• Specialist vocational training in diesel engines and mobile mining equipment
• Minimum 3 years' experience in product support role for flameproof RTV (Rubber Tyred Vehicle) equipment
• Medically fit to work in underground mining operations
• Technical Sales Support experience would be advantageous
• English Proficiency
• Must be able to travel and have the ability to work effectively within a matrix organisation.