Product Master Data Operations Manager at Massmart

SUMMARY

This role exists to execute team management, work allocation and incentives for an allocated team of Master Data Controllers, thereby overseeing and driving the creation, maintenance and cleansing of articles on the master file across product, customer, vendor, location, finance and/or associate data areas, as necessary.

FUNCTIONS / RESPONSIBILITIES:

Master Data Management

• Ensure master data integrity and quality, by ensuring that articles are created according to agreed business processes and standards through correct utilisation of appropriate systems.
• Monitor team and guide in the creation, update and maintenance of master files and identification of duplicates and discrepancies to ensure accurate and consistent data.
• Manage article master requests from relevant stakeholders (e.g. Head Office and stores).
• Oversee team execution of ad hoc requests and general filing and administration.
• Ensure teams filing and administration standards are kept.
• Handle first level query escalations.
• Perform quality audits and implement corrective measures with team.
• Prioritise work allocation.
• Generate productivity scorecards.

Vendor Management

• Manage relationships with key vendor stakeholders to drive operational excellence and cost-effective delivery.
• Drive adherence to SLA requirements and ensure team execution according to key contracts across data capturing, validation and other core master data activities.

Risk, Governance and Compliance

• Proactively keep up to date with required legislative, governance and compliance requirements.
• Oversee full compliance with global and local corporate governance, financial and statutory requirements.
• Drive adherence to internal control measures to safeguard the business and ensure the integrity of its records.
• Drive compliance with established internal control procedures and authority levels.
• Oversee that exposure to business risks are managed and mitigated through the adoption of effective actions and measures

Team Management

• Identify team training needs.
• Manage associate and own career and skills development.
• Participate in mentoring sessions by executives and mentor team.
• Facilitate knowledge and skills transfer within team.
• Manage performance cycles.
• Execute talent management in team and foster team building.

Relationship Management

• Engage internal customers and stakeholders and respond timeously to requests.
• Build relationships within divisions, group and Walmart as well as key external stakeholders and service providers, as required.
• Proactively manage divisional relationships and expectations.

REQUIREMENTS:

Minimum Academic, Professional Qualifications & Experience required for this position

• Degree or diploma in data management or similar
• Relevant diploma advantageous
• 2–3 years’ experience in administration or data capturing

Competencies and Skills

• Ability to plan and prioritise tasks for a large team
• Communication and leadership skills
• Ability to lead a team and drive consensus
• Ability to effectively manage conflicts
• Ability to apply critical thinking and ensure quick decision making
• Ability to network internally and externally
• Strong administration skills
• Awareness of tools and technologies deployable in this area
• Attention to detail
• Analytical skills