Product Owner: Technology Experience at Momentum Metropolitan Holdings Limited

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Human-Computer Interaction, or a related field.
• 7+ years of experience in technology systems, UX design, or digital transformation roles.
• Proven experience leading cross-functional initiatives focused on user experience in enterprise environments.
• Strong understanding of enterprise IT systems (e.g., ERP, CRM, HRIS) and their impact on business operations.
• Excellent communication, facilitation, and stakeholder management skills.
• Familiarity with design thinking, agile methodologies, and user research techniques.
• Experience with tools such as ServiceNow, Salesforce, SAP, or Microsoft Dynamics.
• Certification in UX, Agile, or ITIL frameworks.
• Experience in change management and user adoption strategies.

Duties & Responsibilities

Experience Strategy & Design

• Define and drive the user experience strategy for enterprise systems across the Group Technology portfolio.
• Collaborate with product owners, architects, and UX/UI designers to ensure systems are intuitive, accessible, and aligned with user needs.
• Lead workshops and user research initiatives to gather insights and translate them into actionable improvements.

Stakeholder Engagement

• Act as the voice of the user in cross-functional teams, ensuring that user feedback is incorporated into system design and enhancements.
• Partner with business units to understand pain points and opportunities for improving system usability and performance.

System Optimization & Innovation

• Identify and implement opportunities to streamline workflows, reduce friction, and enhance the overall digital experience.
• Stay current with emerging technologies and trends in enterprise UX, recommending tools and practices that elevate the user experience.

Governance & Standards

• Develop and maintain experience design standards and best practices for technology systems.
• Ensure compliance with accessibility, security, and data privacy standards in all user-facing systems.

Measurement & Reporting

• Define KPIs and success metrics for system experience initiatives.
• Monitor system usage, satisfaction, and performance, providing regular reports and insights to leadership.