Product Specialist - S4 - (Burgersfort) at Sandvik

Key Responsibilities:

• Develop and organize product training for sales and service personnel for the respective products - Not applicable to role.
• Provide technical training to the service network and customer base on proper operation, maintenance and troubleshooting practices
• Provide technical support to end users, operators, and service personnel
• Provide feedback to factories to enable improvements to the equipment or its operation
• Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements
• Review spare parts recommendations and develops accuracy of Machine Life Operating Costs (MLOC) - Not applicable to role.
• Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories
• Monitor test results for new products to implement improvement of the product
• Assist factories with field-testing and trials of new products and updated components to ensure proper and safe operation - Not applicable to role.
• Perform equipment installations and demonstrations in a safe manner

Profile Required:

• Grade 12 / N3 Technical Qualification / Equivalent Qualification
• Mechanical or electrical trade qualification - Can we add mechatronics / millwright qualifications as a requirement.
• Machine range experience and advance computer literacy
• English proficiency
• Relevant mechanized mining experience (5 years)
• Surface mining environment - Mining environment will be underground focused.
• Maintenance of earthmoving equipment in Surface Mining/ experience in Surface drills - Experience in underground drill rigs is a requirement. Surface drills is not applicable.
• Mechanical, electrical or electronic equipment maintenance competence in at least 4 of the following areas:
• Basic 5 module LHD’s and CM - Necessary as a basic, however drill rigs should be included as this will be the focus area.
• Basic electronic systems
• Basic LV electric systems
• Mechanical equipment
• Hydraulic systems
• Video display systems
• Advanced electrical systems (low current relays, electronic timers, electrical/electronic overloads and protection devices, solenoids, actuators, proximity devices etc.)
• Experience in CANbus systems will be an advantage
• Basic knowledge of software - advanced knowledge of software on i-series TMM required.
• Valid driver’s license
• Full physical & medical certificate to work in mining environment