Barloworld Equipment is the Southern African dealer for Cat Earthmoving Equipment, with operations in South Africa, Lesotho, Swaziland, Namibia, Angola, Botswana, Zambia, Mozambique and joint ventures in the Democratic Republic of Congo. Barloworld Equipment also holds full ownership of the main dealership on the Iberian peninsular and has recently completed...
Read more about this company
To run the after sales department and ensure adherence to good customer service protocol, and generate turnover, Leading the service operational team in a branch, giving stakeholders a targeted return on investment;
Development and marketing of component rebuild products and solutions to all internal and external customers;
To provide solutions for all Caterpillar equipment customers and to increase parts and service sales;
To drive profitable parts and service growth within the organization by realizing targeted returns for all key stakeholders; providing all EMP and non EMP customers with the lowest total owning and operating costs over the life of the machine
Generate parts and service turnover.
Manage the Customer Service Representatives.
General administration and management of the department.
Achievement of a team environment that enables maximum productivity and profitability (includes management of HR value chain).
Effective self-management and performance ownership Build and maintain effective relationships with customers, colleagues and principals through effective communication and follow-through;
Drive achievement of regional financial targets through the Balanced Scorecards.
Identify the organisation’s strengths and weaknesses in terms of component rebuilds
Respond to opportunities and threats in the CRC market environment
Special pricing on parts, marketing strategies and after sales incentive schemes negotiated with Caterpillar
Manage the fleet effectively
Qualification, Experience and Competencies
B. Engineering degree or B.Tech diploma. Must be a Caterpillar-certified earth-moving technician
Influencing and negotiation
Problem solving
Analysis
Innovation / Creativity
Assertiveness (Includes Willingness to challenge and confront)
20 Initiatives to Boost Employee EngagementAre you struggling with improving employee engagement at work? This article covers everything from better communication to building a strong workplace culture.
30 Common Interview Mistakes to AvoidThis piece examines 30 of the most common mistakes applicants make at interviews, so you know how to better avoid them.
Gmail
Yahoomail