Jobs at Barloworld Equipment

Key Outputs

• To run the after sales department and ensure adherence to good customer service protocol, and generate turnover, Leading the service operational team in a branch, giving stakeholders a targeted return on investment;
• Development and marketing of component rebuild products and solutions to all internal and external customers;
• To provide solutions for all Caterpillar equipment customers and to increase parts and service sales;
• To drive profitable parts and service growth within the organization by realizing targeted returns for all key stakeholders; providing all EMP and non EMP customers with the lowest total owning and operating costs over the life of the machine
• Generate parts and service turnover.
• Manage the Customer Service Representatives.
• General administration and management of the department.
• Achievement of a team environment that enables maximum productivity and profitability (includes management of HR value chain).
• Effective self-management and performance ownership Build and maintain effective relationships with customers, colleagues and principals through effective communication and follow-through;
• Drive achievement of regional financial targets through the Balanced Scorecards.
• Identify the organisation’s strengths and weaknesses in terms of component rebuilds
• Respond to opportunities and threats in the CRC market environment
• Special pricing on parts, marketing strategies and after sales incentive schemes negotiated with Caterpillar
• Manage the fleet effectively

Qualification, Experience and Competencies

• B. Engineering degree or B.Tech diploma. Must be a Caterpillar-certified earth-moving technician
• Influencing and negotiation
• Problem solving
• Analysis
• Innovation / Creativity
• Assertiveness (Includes Willingness to challenge and confront)
• Decisiveness / Action Orientation
• Investigative Orientation (Probing/Information seeking)
• Commercial orientation / Applied Business Numeracy
• Practical Execution Management (Planning and Organising)
• Networking / liaison
• Customer Service Orientation / Customer Responsiveness
• Organisational awareness
• Mechanical ability
• 5 years’ experience managing in a customer support environment
• Management experience in the customer interface
• Track record in leading / managing people in a team-based & participative environment
• Entrepreneurial flair; Very good people management skills
• Minimum 5-7 years of which Minimum 3 years management experience in the customer interface.

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Position Outputs

• Component Rebuild Analyst responsible for developing and executing repair options program which will create an important and competitive service differentiation. In addition, to support component repair operations through standard work to comply with CAT CRC Certification requirement with regards to standard segment usage.
• Engage with internal customers (Regions) to support building of repair option.
• Annual Review of BR standard cost.
• Required to build RO (Report options) and SJ (Standard jobs) in SOC/ Builder G3 programme.
• Required to build BR component installation kit as required by CRC Certification.
• Drive the use of standard segment templates within the BRC to ensure an 85% usage as per CRC Certification.
• Review BR cost analysis during the repair process and notify regions of incorrect core and additional charges.
• Management of BR Core WIP in the repair process (No BR WIP waiting go-ahead > 90 Days)
• Manage Budget pricing and repair cost data in Planning.
• Manage PCV account through cost analysis to ensure correct level of repair, correct cores assessments and BR pricing aligned with standard of repair.
• Manage standard labour templates (Update in ERP and planning system)
• Create and maintain must fit parts (MFP) files for operation use and to support CPRO process.
• Annual BR component cost review for movable stock due to exchange rate fluctuations.
• Validate quality of repair on BR Cores during the repair process to ensure healthy PCV balance.
• Engage with internal customers to builder different repair options to external support customer need.
• Build and maintain repair options (Builder G3, SOC and CAT Calculator) to business and customers.
• Provide information to operations to support effective repair to components using must fit parts files (MFP).
• Manage quality of must fit parts files (MFP) to support CPRO process.
• Responsible for BR Component repair cost analysis during the repair process to validate quality and level of repair.
• Manage component standard hours (ERP Labour templates and Planning system)
• Manage standard segment usage for CAT Certification requirements.
• BR Core WIP management.
• Manage PCV Account thought repair cost analysis during repair process.
• Effective self-management and performance ownership.

Qualification, Experience and Competencies

• Minimum Grade 12
• Qualified in relevant trade (e.g., Diesel Mechanic / Earthmoving Equipment Mechanic)
• Minimum 5 years post-apprentice / learnership experience.
• Minimum 5 years’ experience with component rebuild within a component repair facility.
• Computer literate and Experience with MS Excel and MS Access.
• CAT Software experience (Builder G3 / SOC / Cat Calculator / SIS)
• ERP System experience (SAP/CRM)
• MS Office experience (MS Access / Excel / Word)
• SharePoint experience
• Power BI certified

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Key Outputs

• Meet month-to-month sales target in New, Used and Rental
• Sustain and grow machine sales and rental hours within allocated territories/ customer base
• Effective territory management.
• Accurately and efficiently deal with sales administrative tasks
• Effective self-management and performance ownership
• Manage all aspects of sales process

Qualification, Experience and Competencies

• B. Tech Sales/Marketing Diploma or equivalent
• Grade 12
• Develop good customer relationships
• Proficiency (spoken and written) in English, prerequisite and have a sound knowledge of the
• culture and business practices
• Business development skills and knowledge
• Sound business strong communication and presentation skills
• Process compliance orientation
• Knowledge of CAT product line including accessories and work tools
• Sound knowledge of CAT equipment and industry
• Knowledge of salesforce and MS Office
• Facilitation skills