Product Support Service Representative Global Grade 10 at Barloworld Equipment

Key Outputs

• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
• Assist with quotes for parts, service, and equipment management solutions
• Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs
• Responsible for Marketing after sales products and services
• Liaise between Barloworld and Key Customer accounts, business planning and budgeting planning Where possible inspect all failed machines/components/parts with Technical Rep and advise/train/educate customers accordingly
• Compile and submit a monthly report with forecasts attached to management
• Discuss machine and undercarriage inspection reports regularly with customers
• Responsible for selling Caterpillar marketing initiatives, parts quotations followed up and converted into sales
• Promote part sales through service, achievement of targeted budget and effective expenses management.
• Achievement of operations and customer monthly KPI’s

Qualification, Experience and Competencies

• Matric, B. Tech Sales/Marketing Diploma or Certificate
• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification)
• 5 years of Caterpillar experience as an artisan
• Workplace competencies business development skills and knowledge
• Sound business communication skills (managerial and technical report writing critical in role)
• Sound technical knowledge of product brands and business communication skills
• Basic financial management skills, PC and Microsoft Office knowledge
• Behavioural Competencies: Relations skills
• Problem solving, analysis, attention to detail, listening and influencing and negotiation skills