Barloworld Equipment is the Southern African dealer for Cat Earthmoving Equipment, with operations in South Africa, Lesotho, Swaziland, Namibia, Angola, Botswana, Zambia, Mozambique and joint ventures in the Democratic Republic of Congo. Barloworld Equipment also holds full ownership of the main dealership on the Iberian peninsular and has recently completed...
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Key Output
- Achievement of cost centre financial targets and Key Performance Indicators
- Resolve internal customer queries
- Effective control of cost centre expenses and WIP
- Ensure effective communication between team and management
- Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
- Apply warranty policies and procedures, this includes warranty decisions and service warranty investigations
- Ensure outputs of service audits are achieved
- Apply Barloworld Equipment leadership philosophy
- Achievement of a team environment that enables maximum productivity and profitability (Performance management of team)
- Competency development of team – one hour training
- On the job supervision – safety of team
- Reporting of team Key Performance Indicators and prospects
- Take ownership and manage all 2.6.1 appointment responsibilities.
- Management of Field Service Vehicle’s in area of responsibilities.
- Ensure CC/SOR compliance.
- Sound knowledge of welding.
Qualification, Experience and Competencies
- Grade 12
- Minimum of 6 years experience as Mechanic General, Trade Test qualified in relevant trade (e.g. Diesel Mechanic/Earthmoving Equipment Mechanic) post apprenticeship or learnership experience
- Minimum of 4 years Field service mechanic experience with substantial troubleshooting exposure
- Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Machines
- Well embedded machine specific technical knowledge and skills
- Sound interpersonal and communication skills
- Good technical report writing skills
- Basic business and financial understanding
- Computer literate and good business writing knowledge
- Good and experiences on Caterpillar machine and product knowledge
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Key Outputs
- Achievement of cost centre financial targets and Key Performance Indicators
- Resolve internal customer queries
- Effective control of cost centre expenses and WIP
- Ensure effective communication between team and management
- Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
- Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations
- Ensure outputs of service audits are achieved and apply Barloworld Equipment leadership philosophy
- Achievement of a team environment that enables maximum productivity and profitability (Performance management of team)
- Competency development of team – one our training
- On the job supervision – safety of team
- Reporting of team Key Performance Indicators and prospects
- Take ownership and manage all 2.9.2 appointment responsibilities
Qualification, Experience and Competencies
- Grade12
- Minimum of 6 years’ experience as Mechanic General, Trade Test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving Equipment Mechanic) post apprenticeship or learn ship experience.
- Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Machines.
- Well imbedded machine specific technical knowledge and skills.
- Sound interpersonal and communication skills.
- Good technical report writing skills.
- Basic business and financial understanding.
- Computer literate and good business writing knowledge.
- Good and experiences on Caterpillar machine and product knowledge
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Key Outputs
- Ensure relevant daily warehouse KPI's are exceeded.
- Comply to specifications of order type by customer within time and quality standards
- Ensure warehouse procedures are carried out safely within the framework of compliance to SOPs.
- Ensure duties are carried out to ensure achievement of warehouse performance standards i.e. maintain parts stock, reduce stock losses/damages, etc.
- Ensure the accuracy of stock counts, picking, binning, etc.
- Maintain good housekeeping standards
- Assist with Warehouse related duties in the Parts department
Qualification, Experience and Competencies
- Grade 12
- Understanding warehouse processes and procedure
- Forklift License – Will be advantageous.
- 1-2 years warehouse experience
- Customer Service Orientation
- Good communication skills
- Be able to work independently and process compliance orientation
- Ability to follow instructions 100%
- Teamwork; literate, attention to detail; numeric accuracy
- Computer literacy
- Relevant Troubleshooting capability, Basic knowledge of parts
- Will be required to work on Shifts and Standbys.
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Key Outputs
- Carry out auto-electrical repairs and maintenance on earthmoving equipment in workshops or on customer sites.
- Trouble shoot, Analyse and find root cause failures on electric and electronic components.
- Remove, repair and install auto electrical components
- Upgrade system files and download on electronic systems
- Install, calibrate and test support systems on machines
- Maintain professional image when representing BWE on customer site
- Quickly and efficiently deal with all customers’ auto-electronic breakdowns
- Non-electrical and air-conditioning maintenance and repairs on earthmoving machines
- Compile accurate customer service reports
- Effective self-management and performance ownership
- Control own admin (labour booking, service reports, part returns, expenses etc.)
- Maintain field service vehicle and equipment
- Transfer knowledge to colleagues
- Comply with company and customer safe work practices
- Comply with contamination Control requirements
Qualification, Experience and Competencies
- Grade 12 or equivalent
- Qualified in relevant trade (Auto-Electrician);
- Minimum 5 years’ post-qualification experience in electric and electronic systems on Caterpillar machines
- Good troubleshooting and problem-solving skills in electrical and electronic systems
- Caterpillar machine-specific technical knowledge and skills
- Good understanding of Caterpillar electrical and electronic systems
- Experience in air conditioning maintenance and repairs
- Applicable attachments product operation knowledge
- Knowledge and/or exposure to ISO quality systems.
- Good technical report writing skills
- Good computer literacy (SIS, STW & ET) knowledge.
- Driver’s licence – Code B.
- Sound interpersonal and communication skills
- Machine-specific technical knowledge and skills
- Sound interpersonal and communication skills
- Numerical reasoning
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Key Outputs
- Constructively log product matters with OEM
- Effective troubleshooting on equipment and to carry out diagnostics using CAT ET
- Effective time management
- Caterpillar preventative maintenance orientated
- Maintain professional image as a Barloworld Equipment front line personnel member
- Constant Communication between TA and SEENG, through Tech Rep
- Compile technical reports on all systems (TA report)
- Quickly and efficiently diagnose machine systems and carry out repairs, services, and maintenance on Earthmoving Equipment on customer sites or at BWE site.
- Effective control of own admin (daily labour booking, accurate service reports etc….)
- Provide customers with feedback during repairs and upon completion of repairs at customer’s site.
- Uphold and maintain QMS standards
- Compile accurate customer machine analysis and reports including Machine Inspection Reports (MIR’s) And
- Technical Analysis Reports (TA’s),
- Maintain professional image when representing BWE
Qualification, Experience and Competencies
- Matric (Grade12) or equivalent
- Qualified in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) NQF3,
- 5 years qualified post Apprenticeship/ Learnership
- Fluent navigation and familiarity of SIS2.0
- Valid Driver’s License
- Access and familiarity with Caterpillar DSN
- Fluent Schematic reading (Electrical & Hydraulic)
- Time management skills
- 7 years qualified trade
- Computer literate (MS Office and SIS, ET)
- Basic trouble shooting and problem-solving skills
- Applicable product knowledge
- Understanding of supplier warranty systems, policies & procedures
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Key Outputs
- Planning of all requirements for Service letters and PIP’s
- Communication with vendors of securing of goods and services
- Timekeeping of workforce
- Receiving orders & invoicing to customers
- Assist with the achievement of KPI’s
- Ability to apply warranty policies and procedures
- Resolve internal and external customer queries
- Effective self-management
- Managing the WIP, work order closing and work order history
Qualification, Experience and Competencies
- Trade certificate (Diesel or Heavy Earthmoving Mechanic)
- 2 years technical experience
- Computer literate (MS Office)
- SAP knowledge advantageous
- Good communication skills and customer relations
- Must be a Team player and be willing to work overtime
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Key Output
- Supervise a team of artisans and assistants in the maintenance and repair of earthmoving equipment and / or components
- Manage and monitor work in progress
- Apply all applicable policies and procedures, e.g. warranty, safety, etc
- Effectively communicate verbally and non-verbally with team, management, customers and peers
- Utilise appropriate processes such as succession planning, PM & L&D to develop and grow team and self
- Ensure outputs of service audits are achieved.
- Makes sure that all repairs are performed in line with the warranty procedures
- To manage and repair all the equipment repairs
- To successfully lead the team and ensure that all repairs are done timeously ,
- Effectively manage the team meetings ,To complete monthly reports.
- To liaise with the Service Management to ensure that all outputs are met.
Qualification, Experience and Competencies
- Qualified Artisan. [Mechanic in relevant trade (e.g., Diesel Mechanic / Earthmoving Equipment Mechanic)
- Minimum 5 years post-apprentice / learnership experience
- Standing in as supervisor or as team leader on a number of occasions or being a service planner for at least 2 years
- Knowledge of the planning function.
- Computer literate
- Supervisory knowledge will be advantageous, Excellent technical, interpersonal and leadership skills.
- Sound interpretation of communication skills
- Basic technical report writing , business and financial understanding
- Driver’s license – Code B
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Key Output
- Fluent navigation of SIS2.0
- Constructively log product matters with OEM
- Caterpillar preventative maintenance orientated
- Self-manageable
- Constant communication between TA mechanic and SEENG.
- Compile informative technical report on all systems (TA report) reports are given to Supervisor to action, normally discussed with CSR to obtain incremental business.
- The report depending on customer availability gets discussed with customer on site by the analyst.
Qualification, Experience and Competencies
- Matric (Grade12) qualified in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment
- Mechanic) NQF3, three years post apprenticeship/ learnership
- Computer Literate
- Valid Driver’s License
- Access and familiarity with Caterpillar DSN
- Job planning and successful execution
- SIS2.0 Navigation and familiarity
- 7 years qualified trade
- Fluent Schematic reading (Electrical & Hydraulic)
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Key Outputs
- Proactively assess, clarify, and validate customer needs on an ongoing basis
- Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
- Assist with quotes for parts, service, and equipment management solutions
- Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs
- Responsible for Marketing after sales products and services
- Liaise between Barloworld and Key Customer accounts, business planning and budgeting planning Where possible inspect all failed machines/components/parts with Technical Rep and advise/train/educate customers accordingly
- Compile and submit a monthly report with forecasts attached to management
- Discuss machine and undercarriage inspection reports regularly with customers
- Responsible for selling Caterpillar marketing initiatives, parts quotations followed up and converted into sales
- Promote part sales through service, achievement of targeted budget and effective expenses management.
- Achievement of operations and customer monthly KPI’s
Qualification, Experience and Competencies
- Matric, B. Tech Sales/Marketing Diploma or Certificate
- Qualified diesel/earthmoving equipment mechanic (or equivalent qualification)
- 5 years of Caterpillar experience as an artisan
- Workplace competencies business development skills and knowledge
- Sound business communication skills (managerial and technical report writing critical in role)
- Sound technical knowledge of product brands and business communication skills
- Basic financial management skills, PC and Microsoft Office knowledge
- Behavioural Competencies: Relations skills
- Problem solving, analysis, attention to detail, listening and influencing and negotiation skills
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Key Outputs
- To coordinate the implementation of organisational remuneration and benefit interventions for South Africa to ensure market competitiveness
- Accountable for developing and rolling out the following:
- a remuneration and benefit policy, aligned to the business strategy (which will cover all levels and functions of the organization)
- Recognition and incentive schemes across all levels
- a retention strategy and employee value proposition (identification and retention of top talent is interlinked with an effective performance management discipline)
- an integrated wellness strategy and approach
- Medical Aid policies and procedures
- Pension benefit policies and procedures
- Other benefit policies and procedures
- Managed absenteeism reporting to Management
- To coordinate research and best practice indicators identification within the industry on total reward strategies and approaches successful workshop coordination
- To identify appropriate solutions regarding own area of accountability to address relevant gaps as identified in surveys and needs analysis.
- Successful industry analysis and benchmarking
- Successful coordination of increase review process
- The role holder is accountable to develop Employment contracts for all grades within South Africa. This includes ensuring accurate data, changes effected as required and compliance.
- Conduct Equal Pay for equal work audit and corrective plans
- Facilitate the automation of Remuneration and benefit processes
- Review benefit schemes annually and implement new schemes where applicable
- Project progress information collated and reported
- To develop appropriate communication plans and content on Remuneration and Benefits practices and trends for the Remuneration and Benefits awareness campaigns, and participate where relevant
- Check job profile quality and check for similar jobs internally, submit for grading, prepare documentation for grading validation committee
- Serve as secretary to the Remuneration committee
- Research and preparation of remuneration committee documentation, ensure King compliance and reporting of non-compliance.
- Develop and implement guidelines and processes to ensure relevant indices, requirements and economic and other relevant measures are considered. The role holder is also accountable to consolidate country-specific data and prepare an integrated mandate request for approval.
- Ensure all tax and legal compliance regarding remuneration practices in South Africa
- Remuneration training of Human Resources and line managers
- Undertake specific reward-related projects as may be required
- Manage budget and Employee for department
- Mergers, acquisitions, and disposals with focus on reward
- Direct and verify all quantitative data (Executive directors’ compensation and related parties
- Change management of companywide rem initiatives
- Monitor wellness interventions and case management to initiate preventative initiatives
- Manage and approve request for additional sick leave
- Follow up on disability cases and risk claims
- Facilitate the coordination and sign-off of Executive directors’ emoluments for the annual report
- Provide technical assistance and query resolution on all reward systems questions
Qualification, Experience and Competencies
- Minimum required qualification:
- A Bcom qualification in human resources
- SARA Accredited would be an advantage
Must have:
- Approximately 10 years’ experience in Human resources with Remuneration and Benefits experience
- Experience in data analytics would be advantageous.
- Minimum Required Competencies:
- Verbal and written communication
- Attention to detail
- Drive, energy and initiative (results-focus)
- Organisational awareness
- Customer responsiveness
- EQ and interpersonal sensitivity
- Business acumen
- Talent management acumen
- Programme and project management
- Creativity (innovation)
- Influencing and negotiation
- Judgement (decision making)
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Key Output
- Achieve warranty balance score card targets and KPI’s
- Control cost effectively on normal types of warranty claims
- Provide support for Warranty resolution
- Ensure effective self-management and performance ownership, driving warranty and service WIP
- Provide feedback on warranty issues to supervisors and artisans
- Decide on Warranty fitness of jobs / Prepare and ensure warranty claims are claim fit
- Develop / training on warranty skills for supervisors and artisans
Qualification, Experience and Competencies
- Grade 12
- Qualified Artisan will be advantages, (Mechanic in relevant trade e.g Diesel Mechanic/ Heavy Equipment Mechanic or relevant qualification
- 4 year’s post apprentice/learnership experience (1 years post red seal qualification as an artisan)
- Machine general technical knowledge and applied skills also understand warranty service principles
- Applicable product knowledge and good understanding of Caterpillar warranty process / system
- Basic financial acumen L1, Influencing and negotiating L1
- Technical report writing skill L1, Customer responsiveness L1
- Organisational awareness L1, Attention to detail L1
- Computer literate (MS Office, SIS & SAP/CRM – Warranty role) a must
- Problem solving and failure analysis skills L1
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Key Outputs
- Parts quotations followed up and converted into sales
- Analyse Client reasons for rejecting quotations
- Achievement of Targeted Budget and Effective Expenses Management
- Achievement of Operations KPI’s
- Where possible inspect all failed machines/components/parts with supervisor and advise/train/educate customers accordingly
- Compile and submit a monthly report with forecasts attached to management
- Discuss machine inspection reports regularly with customer
Qualification, Experience and Competencies
- Qualified diesel/earthmoving equipment mechanic (or equivalent qualification)
- 5 years Caterpillar experience as a mechanic
- Sound business communication skills (Managerial and technical report writing critical in role)
- Sound technical knowledge of product brands
- Sound business communication skills
- Basic financial management skills
- Good PC and Microsoft Office knowledge
- Grade 12 and B Tech Sales/Marketing Diploma or Certificate
- Problem solving, Analysis, Attention to detail and Listening
- Influencing and Negotiation
- Leadership Competencies
- Workplace Competencies Business development skills and knowledge
- Sound business and financial acumen
- Exposure to business planning / budgeting processes
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Key Outputs
- Proactively contact retail customers by telephone, email and other channels to generate revenue by selling campaigns.
- Handle inbound, unsolicited prospect calls and convert them into sales.
- Lead identification, qualification and closure.
- Drive Construction (CI) Sales Execution discipline: Sales Funnel Management
- On-boarding of retail customers to digital platforms e.g., PCC
- Utilise systems (OLGA, C4C, Salesforce, SAP etc.) and processes to improve aftersales performance.
- Maintaining customer data and developing good relationships with other areas of the business
- Management of Marketing PSEs opportunities and ensure they are actioned and updated timeously.
- Effective relationship, people and team management.
- Effective self-management and performance ownership.
- Develop a strong team focused on delivering superior service to BWE CI regions
- Achieve or exceed daily, weekly, monthly sales target.
- Understand full range of Barloworld’s product offerings and promote dealership services including parts, services, merchandising programs and digital solutions.
Qualification, Experience and Competencies
Minimum Required Qualification
- National Diploma or equivalent
Minimum Required Experience
- Proficiency in one of three languages (English/Portuguese/Mandarin)
- Demonstrative success in telesales prospecting and developing new business opportunities
- Technical; Customer Service or Sales experience
- Experience in conflict resolution and resolving customer queries
- Mechanical interest and/or experience
- Previous functional area experiences advantageous (machine sales, parts sales, service, power etc.)
- Advanced MS Office skills and experience with CRM and ERP systems
- Minimum Required Competencies
- Communication Skills; Customer Responsiveness
- Results Orientated
- Building the Brand
- Rule Orientation; Adaptability
- Stress Management; Thoroughness/Accuracy
- Interpersonal skills; Teamwork; Product Knowledge
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Key Outputs
- Ensure improved product health for all products in area of responsibility.
- Provide support for new product introduction.
- Present product issues to management.
- Assist artisans and TAs with complex troubleshooting on machines and components.
- Do failure analysis on failed components and parts.
- Compile comprehensive condition and failure reports.
- Compile informative product issue reports and address to Service Engineering and management.
- Ensure latest product updates are shared, issued and executed.
- Provide expert technical support for Warranty resolution and 1 hour training sessions.
- Ensure effective self-management and performance ownership.
- Ensure resolution of product issues according to Service Letter guidelines.
- Negotiate with Caterpillar on Warranty issues.
- Interact with SEENG and Caterpillar on product issues.
- Monitor product health
- Carry out field follow projects
- Remotely and physically troubleshoot complex failures on machines
Qualification, Experience and Competencies
- Grade 12 / N3
- Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic)
- Must have completed Caterpillar Advance certification.
- Minimum of 12 years post-apprentice/learner ship experience of which 5 years should be field service] (external candidates)
- Minimum of 3 years’ experience as a Technical Analyst.
- Exceptional knowledge of product operating systems, testing and adjusting, and troubles shooting.
- Exceptional trouble shooting, problem solving and failure analysis skills.
- Be able to compile accurate and professional reports (Failure and conditional)
- Understand impact of site severity conditions and how it impacts machine health.
- Demonstrated practical and theoretical knowledge transfer skills.
- Sound interpersonal relationship skills.
- Computer Literate (MS Office & Caterpillar systems)
- Familiar with the use of Service Technician Workbench
- Familiar with Caterpillar Websites (e.g. SIMSI, PIS, DSN, etc.)
- Business communication and presentation skills.
- Planning and prioritizing tasks.
- Understand the BWE Quality system.
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Key Outputs
- Carry out auto electrical and electronic repairs and maintenance on earthmoving equipment in workshops, customer sites or field service.
- Trouble shoot, Analyse and find root cause failures on electric and electronic components. remove, repair and install auto electrical and electronic components.
- Upgrade system files and download on electronic systems.
- Install, calibrate and test support systems on machines.
- Quickly and efficiently, deal with all customers’ auto electrical breakdowns.
- Non-electrical and air-conditioning maintenance and repairs on Earthmoving machines.
- Compile accurate customer service reports.
- Transfer knowledge to colleagues.
- Comply with company and customer safe work practices.
- Maintain professional image when representing BWE on customer site.
- Effective self-management and performance ownership.
- Comply with contamination control requirements.
- Control own admin (labour booking, service reports, part returns, expenses etc.).
- Maintain field service vehicle and equipment.
Qualification, Experience and Competencies
- Minimum 5 years post qualification experience on electric and electronic systems on Caterpillar machines
- Good troubleshooting and problem-solving skills in electrical and electronic systems
- Caterpillar machine specific technical knowledge and skills.
- Good understanding of Caterpillar electrical and electronic systems
- Experience in air conditioning maintenance and repairs.
- Applicable attachments product operation knowledge.
- Knowledge and/or exposure to ISO quality systems.
- Good technical report writing skills.
- Good Computer Literacy (SIS, STW & ET) knowledge.
- Drivers licence – Code B.
- Sound interpersonal and communication skills.
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Key Output
- Carry out Scheduled services, maintenance, and repairs on Earthmoving Equipment on customer
- Carry out Machine Inspections and Technical Analysis (TA’s) on machines or components, compile
- Efficiently trouble shoot and diagnose machine systems and carry out repairs to ensure optimal
- Maintain professional image when representing Barloworld Equipment
- Ensure safe work practice
- Maintain and work according to BWE Contamination Standards
- Ensure that the ultimate quality standards are maintained on the work performed according to OEM
- Control own admin (labour booking, service reports, part returns, expenses etc.)
- Follow through to ensure that quality and productivity standards of own work are consistent and sites or at Barloworld Equipment sites accurate reports with recommendations to the customers utilization and availability of machines standards accurately maintained
Qualification, Experience and Competencies
- Grade 12
- Qualified in relevant trade certificate (e.g. Earthmoving Equipment Mechanic) Red Seal
- Minimum of five (5) years post qualification experience on Caterpillar machines.
- Machine specific technical knowledge and skills on Caterpillar Equipment systems.
- Good understanding of operation systems on Caterpillar equipment.
- Must be able to read and understand Caterpillar equipment system schematics (Electrical and Hydraulics).
- Sound interpersonal and communication skills
- Good technical report writing
- Basic business and financial understanding
- Good command of Caterpillar SIS+ET
- Good trouble shooting and problem-solving skills on Caterpillar machines
- Applicable product knowledge
- Good computer skills (Microsoft Office)
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Key Output
- Support Territories with Offshore Quotations (ADHOC)
- Actively process all offshore parts orders for ROA (Caterpillar, FG Wilson, Perkins)
- Correctly identify order and shipment types (incoterms)
- Track backorders efficiently and effectively, including Parts Viz Case Creations
- Provide feedback and sales status updates to ROA parts teams.
- Good Receipt and good issue all offshore parts
- Invoice parts to customers and provide commercial invoices for export purposes.
- Transactional Adherence to the Export Policy
- Submit EUED and Profile requests to CAT.
- Submit claims on damage and short supply
- Liaise with Middle East Finance Teams on Customer Offshore account adherence (credit limits,
- Liaise with the appointed 4PL on logistics to the end user
- Maintain Effective Communication with ROA Parts Teams
- Facilitate Information gathering for New Offshore accounts
- Support M.E Finance Team with Monthly Financial close-off (reporting)
Qualification, Experience and Competencies
Minimum requirement: Grade 12
- 2-3 years experience in similar role (Parts, Counter Sales experience)
- SAP Experience (easily adaptable to migrating to new systems, Naxxt)
- Very good business communication and interpersonal skills
- Ability to process orders accurately and timeously
- Ability to sell the value
- Make use of reference material
- Passion for the brand
- Ability to diffuse difficult situations effectively
- Ability to provide options
- Mechanical understanding
- IMM qualification would be a recommendation
- Basic business and financial acumen
- Attention To Detail
- Teamwork
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Key Outputs
- Meet month-to-month sales target in New, Used and Rental
- Sustain and grow machine sales and rental hours within allocated territories/ customer base
- Effective territory management.
- Accurately and efficiently deal with sales administrative tasks
- Effective self-management and performance ownership
- Manage all aspects of sales process
Qualification, Experience and Competencies
- B. Tech Sales/Marketing Diploma or equivalent
- Grade 12
- Develop good customer relationships
- Proficiency (spoken and written) in English, prerequisite and have a sound knowledge of the culture and business practices
- Business development skills and knowledge
- Sound business strong communication and presentation skills
- Process compliance orientation
- Knowledge of CAT product line including accessories and work tools
- Sound knowledge of CAT equipment and industry
- Knowledge of Salesforce.
- Knowledge of MS office
- Facilitation skills
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Key Outputs
- Ensure relevant daily warehouse KPI's are exceeded.
- Comply to specifications of order type by customer within time and quality standards
- Ensure warehouse procedures are carried out safely within the framework of compliance to SOPs.
- Ensure duties are carried out to ensure achievement of warehouse performance standards
Qualification, Experience and Competencies
- Grade 12
- 1 year working experience
- Basic warehouse qualification
- Accurate numeracy skills
- Cannot be dyslexic
- Teamwork.
- Attention to detail and customer orientation.
- Numeric accuracy and literacy literate
- Computer literacy
- Relevant troubleshooting capability, basic knowledge of parts
- Warehouse/logistics experience
- Safety compliance
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Key Outputs
- Meet month-to-month sales targets in New, Used and Rental
- Sustain and grow machine sales and rental hours within allocated territories/ customer base
- Effective territory management
- Accurately and efficiently deal with sales administrative tasks
- Effective self-management and performance ownership
- Manage all aspects of sales process
Qualification, Experience and Competencies
- Good customer relationship skills,
- Business planning and development skills and knowledge
- Strong communication and presentation skills
- Sound technical knowledge of CAT equipment and industry, CAT product line including accessories
- and work tools
- Knowledge of CRM Tools
- Knowledge of MS office
- B. Tech Sales/Marketing Diploma or equivalent
- Communication and facilitation skills
- Financial acumen
- Experience in Technical Sales Role
Method of Application
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