Junior Customer Solutions Centre Consultant Global Grade 09 at Barloworld Equipment

Key Outputs

• Proactively contact retail customers by telephone, email and other channels to generate revenue by selling campaigns.
• Handle inbound, unsolicited prospect calls and convert them into sales.
• Lead identification, qualification and closure.
• Drive Construction (CI) Sales Execution discipline: Sales Funnel Management
• On-boarding of retail customers to digital platforms e.g., PCC
• Utilise systems (OLGA, C4C, Salesforce, SAP etc.) and processes to improve aftersales performance.
• Maintaining customer data and developing good relationships with other areas of the business
• Management of Marketing PSEs opportunities and ensure they are actioned and updated timeously.
• Effective relationship, people and team management.
• Effective self-management and performance ownership.
• Develop a strong team focused on delivering superior service to BWE CI regions
• Achieve or exceed daily, weekly, monthly sales target.
• Understand full range of Barloworld’s product offerings and promote dealership services including parts, services, merchandising programs and digital solutions.

Qualification, Experience and Competencies

Minimum Required Qualification

• National Diploma or equivalent

Minimum Required Experience

• Proficiency in one of three languages (English/Portuguese/Mandarin)
• Demonstrative success in telesales prospecting and developing new business opportunities
• Technical; Customer Service or Sales experience
• Experience in conflict resolution and resolving customer queries
• Mechanical interest and/or experience
• Previous functional area experiences advantageous (machine sales, parts sales, service, power etc.)
• Advanced MS Office skills and experience with CRM and ERP systems
• Minimum Required Competencies
• Communication Skills; Customer Responsiveness
• Results Orientated
• Building the Brand
• Rule Orientation; Adaptability
• Stress Management; Thoroughness/Accuracy
• Interpersonal skills; Teamwork; Product Knowledge