Production Support Specialist at FNB South Africa

Job Description

• Hello future Production Support Specialist,
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Drive business profitability in the context of cost management through Information technology solutions.
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solution.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements.
• Resolving of escalated queries within required SLA period from Contact Centre.
• Ensure appropriate IT Operational times are scheduled and monitor achievements against execution.
• Set technical and strategic direction regarding all batch processes through support with Code Advanced JC, Code IBM JCL utilities and product administration on all relevant FNB platforms.
• Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions.
• Ensure compliance with audit requirements.
• Ensure information systems equipment effectively are utilised and coordinate preventive maintenance with operating requirements.
• Ensure IT Front-end and Back-end process and product enhancements and make recommendation to improve service and processes for 3rd tier support of FNB IT products.
• Set and enforce all batch standards using relevant tools to do Code Advanced Automation, Create Batch Schedules and Create Change Order.
• Support batch FTP and the creation of FTP encryption data by development and analyze and change batch schedules on request.
• Manage own development to increase own competencies.
• Ensure the Production Support team remains abreast of Front-end and Back-end products and process developments.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant bachelor’s degree in information technology computer science, Information Systems or related field
• Preferred Qualification - Control M/O/R certification
• Experience - 3 to 5 years’ experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level
• Prior batch scheduling or software equivalent
• Programme/Batch monitoring
• Developer fix application
• Troubleshooting and analysis protocol
• Monitoring and command center knowledge
• Data processing
• Infrastructure knowledge
• Operating systems knowledge
• Redhat Certification
• AWS Cloud Certifications

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working.
• Opportunities to innovate.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

End Date: July 12, 2025