Job Vacancies at FNB South Africa

Job Description

• Hello Future Product Lead
• Welcome to FNB, the home of the #changeables.
• We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team at FNB Loans, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• To drive the strategy towards customer centric solutions through product management and deliberate customer value proposition development ensuring practice integration and operational implementation through customer experience frameworks to ensure the achievement of product portfolio management objectives and business targets are met

Are you someone who can:

• Develop new credit value propositions and enablement processes portfolio revenue growth
• Control expenditure and identify process improvements to contain and reduce costs
• Identify and utilise opportunities for revenue growth to deliver on sales target
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Display and encourage an appreciation of teamwork and inclusivity
• Compile reports that track progress and guide business to make informed decisions
• Ensure development and continuous value add improvement to operational processes
• Manages risks in own area of responsibility
• Identify opportunities to expand customer base with potentially profitable customers
• Provide input into the development of the tactical strategy, and develop and implement a supporting operational strategy
• Manage team performance in achievement of business objectives
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
• Ensure full understanding of customer needs to deliver a quality service
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
• Communicate how customer service solution will be implemented and secures buy-in
• Manage and lead strategic projects
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
• Ensure resolution of customer queries and complaints timeously and ownership of issues
• Analyze customer feedback to help improve customer service
• Propose ideas to improve customer service
• Align business process to strategy and clients
• Conduct competitor analysis to identify opportunities for innovate new value propositions
• Develop new credit initiatives and value proposition, which align with the various segment strategies, utilizing current credit products to enable judgmental or scored credit portfolio growth
• Design and implement processes that improve efficient for any new credit product Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimize redundancy
• Monitor customer feedback reports and align processes to maximise efficiencies Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management
• Manage the growth of active customer account base Coordinate and facilitate all approved strategic projects from inception to final execution, including post implementation evaluation
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findigns and changes
• Develops an understanding of risks and risk management approaches Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Educates others and makes suggestions for improvements
• Networks and participates in specialist risk forums where required
• Develop, encourage and nurture collaborative relationships across area of specialisation

You will be an ideal candidate if you:

• Minimum Qualification: A relevant bachelor’s degree in commerce (NQF Level 7) or similar related qualification.
• Minimum Experience: 3 - 5 years in a similar environment.

As a #Changeable you will have access to:

• Opportunities to network and collaborate
• Work that is challenging
• Opportunities to innovate
• Conditions that are flexible
• Focus on health and wellbeing
• Resources to help you with your professional development
• Generous leave policy
• Preferential employee banking rates

We can be a match if you are / have

• Analytical
• Adaptable and curious
• Thrive in a collaborative environment
• Conceptual and Big Picture Thinking
• Strategic Thinking

End Date: July 15, 2025

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Job Description

• Hello Future Strategy Specialist
• Welcome to FNB Personal Segment Advisory and Suites, the home of the #changeables.
• We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team in FNB Personal Segment Advisory Suite, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change
• As a Strategy Specialist with a focus on omni-channel strategies utilizes various digital tools like GMP (Google Marketing Platform) and social media to craft data-driven plans that reach customers across all touchpoints.
• The Strategist Specialist within the internal Internet Capability is responsible for the planning and development of digital platform strategies across different stickers, and is also responsible for: data, tech, AI and campaign strategies within their stickers and/or portfolios.
• This includes constant cross functional collaboration with several BU’s and teams in FRG, including Channels, Sub Segments, Dynamic Decisioning, iDNA, BU Analytics, Retail and Commercial Sales and Interactions
• Enablers for the end-to-end data and campaign flows into and from Internet Capability.
• A strong vision, energy, passion, and the desire to learn is required, as well as the ability to work effectively across a broad spectrum of people.

Are you someone who can:

Digital Strategy planning and audience analysis

• Develop, plan, manage and monitor paid media strategies to address digital marketing objectives across all paid media channels, audiences, funnel phases and KPIs
• Conduct market research to understand target audience demographics, needs, and online behaviour.
• Analyse competitor strategies across digital channels.
• Develop overarching digital marketing goals aligned with overall business objectives (e.g., brand awareness, lead generation, sales).
• Help craft an omni-channel strategy that integrates GMP (including Display & Video 360, Google Ads & social media platforms)
• Help define success metrics (KPIs) to track performance across each channel.

Data & competitive Analysis and research

• Regularly monitor campaign performance across all channels using website analytics, social media insights, and GMP reporting tools.
• Unpack data to identify areas for improvement and provide recommendations on campaigns for better performance.
• Understand the A/B testing framework to test different ad creatives, content formats, and landing pages to determine the most effective strategies.

Collaboration and Communication

• Collaborate effectively with internal teams and stakeholders from BUs like Digital Marketing, data and internal sales teams
• Maintain clear communication with all teams, keeping them informed of campaign progress and results.
• Knowledge sharing within the team by supporting in workshops, generating of presentations, or internal knowledge-sharing platforms.
• Continuously research and stay updated on the latest digital marketing trends, technologies, best practices in data, tech & AI.
• Identify new opportunities and adapt strategies to leverage emerging trends in the digital landscape.

You will be an ideal candidate if you:

Qualifications

• Do you hold a bachelor’s degree equivalent to NQF Level 7 in Marketing, Business, Communications, or a related field?
• Google industry certifications necessary (Google Ads, GMP products, social)
• Other digital Marketing, analytical and or media qualifications will be advantageous

Experience and Skills

• 3-5 years of experience in digital marketing strategy, with a track record of developing and implementing successful campaigns across various platforms.
• Understanding of data-driven decision making and applying insights to future campaign strategies.
• Experience with Google Ads and Google Marketing Platform (GMP): Demonstrated success in creating holistic strategies across Google Marketing Platform (GMP) products (Display & Video 360, Search Ads 360) embracing the ever-evolving data and AI functionalities.
• Experience working with a variety of digital marketing channels, including social media, Search, Display and others
• Strong analytical skills with the ability to interpret data from various sources, including GMP, social media platforms, and website analytics tools like SImilarWeb, AppAnnie, etc.

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

End Date: July 10, 2025

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

End Date: July 8, 2025

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Job Description

• To provide a holistic, customised legacy planning solution / advice to clients in order to optimize their tax position, asset protection and ensure the smooth transition of their assets to relevant heirs after passing.
• Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Manage client portfolio and identify opportunities to expand customer base and acquire new clients.
• Achieve revenue target through advice charges to clients and advisors for estate plan and business succession plan drafting
• Provide subject matter expertise and maintain expert knowledge on specific local products
• Drive and promote corporate image and market penetration and provide training to other business units to increase product awareness
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
• Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Identify and implement on opportunities for revenue growth in order to deliver on targets
• Build and maintain an effective network and pipeline for further expansion of business within area of accountability
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate

End Date: July 8, 2025

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Job Description

• To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Act responsibly with work related resources in order to contribute to cost containment.
• Achieve expected financial targets and uphold associated service levels.
• Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Contribute to innovation by finding faster and more accurate ways of working.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships across the FRG

End Date: July 8, 2025

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Job Description

• To take responsibility for planning, executing, and optimising paid campaigns of the Internal Internet Capability and is also responsible for: data, tech, AI and campaign execution within their stickers in the respective channels.
• This requires cross functional collaboration with several BU’s and teams in FRG, for the end-to-end data and campaign flows into and from Internet Capability.

Hello, Future Display Specialist

• As a Channel Specialist - Display, you will be responsible for the planning, execution, and optimization of paid display and social media campaigns within the Internal Internet Capability. This role involves managing data, technology, AI, and campaign execution across DV360 and social media channels.
• You will collaborate cross-functionally with various business units and teams within the First Rand Group (FRG), including Channels, Sub Segments, Retail and Commercial Sales, and Interaction Enablers, to ensure seamless end-to-end data and campaign flows.
• Vision, energy, passion, and the desire to learn are essential for success in this position, along with the ability to work effectively across a diverse range of stakeholders.

Are you someone who can:

• Plan, execute, and optimize paid campaigns across Display & Video 360, CM360, as well as Facebook, Twitter, LinkedIn, TikTok, and other social media platforms in alignment with the digital strategy.
• Manage campaign budgets effectively, ensuring optimal spend allocation for maximum return.
• Optimize campaign settings, including bids, budgets, ad copy, and landing pages, to improve performance.
• Continuously monitor campaign performance metrics (impressions, clicks, conversions) and make data-driven adjustments for optimal results.
• Ensure campaigns adhere to the platforms’ best practices and client guidelines.
• Implement A/B testing and data-driven optimization strategies to continuously improve campaign performance in close collaboration with the head of performance, strategy, and data teams within Internet Capability.
• Provide creative input into ad and landing page testing schedules to drive improved campaign results.
• Utilize Google Analytics (GA) and other analytics tools to gather, analyze, and interpret data to inform campaign decisions.
• Translate data into actionable insights for clients, providing regular reports and presentations on campaign performance, ROI, and customer acquisition trends.
• Identify areas for improvement and make data-driven recommendations to optimize campaign output.
• Work closely with account managers and other team members to ensure successful campaign execution and stakeholder satisfaction.
• Maintain clear communication with all teams, keeping them informed of campaign progress and results.
• Stay up-to-date on the latest trends and best practices in data, tech, and AI.

Requirements:

• NQF level 6 qualification.
• Other digital marketing, analytical, and/or media qualifications.

Additional Requirements:

• 3 years’ overall experience in a campaign management/performance role, managing high-performance data-driven campaigns across all display and social media channels.
• 3 years’ experience in Google Marketing Platforms (Display & Video 360, Campaign Manager 360).
• Google Marketing Platforms (Display & Video 360, Campaign Manager 360).
• Paid social media platforms (e.g., Facebook, Twitter, LinkedIn, TikTok). Experience in both is advantageous.
• Experience with Google Analytics and other marketing analytics tools.

You Will Have Access To:

• Opportunities to network, collaborate, and work across segments and teams.
• A challenging work environment.
• Opportunities to innovate and add value to team, leadership, and business effectiveness.

We Can Be a Match If You Are:

• Curious & courageous - you're driven by always wanting to know more and learn more, and you're brave enough to explore new ideas.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to achieve it.
• Open to ongoing personal mastery & development.

End Date: July 10, 2025

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Job Description

• Hello Future Developer
• Welcome to FNB, the home of the #changeables.
• We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• Implements a program of technology projects to ensure that program goals are accomplished

Are you someone who can:

• Research new technology being used in the financial sector
• Develop prototype systems on which to test and prove the new technology
• Make recommendations of technology, vendors who can supply and support that technology as well as the use cases in which they can be used
• Maintain and share a knowledge base of financial technology, trends and news for the group
• Where bespoke applications are required, develop those applications to assist the treasury functions in the bank
• Participate with the broader community in the development of a blockchain platform for financial systems

Additional Requirement

• Must have 3-5 Years Cobol Development experience
• Experience with JCL
• Mainframe exposure (Hogan)

Dare to imagine the change with us if you are:

• An adaptable problem solver who does not fear change but thrives from it.
• A disruptor in your field of IT expertise
• An initiative taker who identifies opportunity and improves
• Known for your delivery track record.
• Wanting to be in a career that makes meaningful contribution to your and other people's lives.

We’ll make a good match if you’re:

• Curious - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You’ll benefit from our changeable benefits like:

• Opportunities to network and collaborate.
• Inspiring work environment
• Work that is challenging
• Space to make a difference.
• Opportunities to innovate.
• Conditions that are flexible
• Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
• Resources to help you with your professional development.
• Generous leave policy
• Preferential employee banking rates
• When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
• As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.

End Date: July 12, 2025

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Job Description

• The Project Manager is responsible for directing and coordinating projects by applying governance structures, methodologies, reporting dashboards and relevant project management applications to ensure that project objectives are met.
• This role manages resources throughout the different project lifecycle stages
• Manages project prioritisation on departmental and divisional level
• Overview of the role and requirements:
• To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints
• A technology background will be advantageous
• An understanding of Data Engineering, MI, BI and Data warehousing will be an advantage

You will be responsible for:

• Manage the project resources (including people, procurement, systems, time and budget) from the initiation of an identified project to the end of the defined project lifecycle or process in order to deliver on project goals and objectives
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
• Maintain and build relationships for purposes of expectation management and project reporting
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Lead indirect teams by providing a meaningful context, setting performance standards and educating on process
• Manage the quality of delivery in line with predefined quality standards, procedures, SLA’s and project plans to ensure customer goal achievement
• Implement and use governance and compliance procedures and processes effectively to identify and manage risks
• Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives
• Assist with the creation of change management plans and implement these to maximise the adoption and/or usage and minimise resistance
• Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements

You’ll Be an Ideal Candidate If You Have

• A CAPM, PMP or any Project management certification or qualification
• A minimum of 3-5 years' experience in managing medium to complex projects impacting several systems and teams
• Have a minimum of 3-5 years’ experience in an agile and waterfall environment.
• Excellent Stakeholder engagement skills
• Commercial Lend experience
• Knowledge on 1Jira and Snow systems
• Experience with iDNA or Data Management & DDLC processes.

We Can Be a Match If You Are

• Adaptable and curious
• Thrive in collaborative environments.
• Ability to work under pressure
• Able to work effectively in a complex and forever changing environment.
• Have courage to have tough conversations
• Apply now if you are interested to take the next step. We look forward to engaging with you further.

End Date: July 8, 2025

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Job Description

• To understand the business environment and requirements in order to analyze data and provide relevant analytical and quantitative insights to business for operational, tactical and strategic decisioning.
• Provide support and input into tactical business strategies and execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Drive business profitability in the context of cost management through effective delivery of Business Intelligence solutions (time management and cost).
• Integrate data assets (i.e. outcomes from data science and, data and analytics teams) to business.
• Ensure ongoing efficiencies driven by a culture of sharing "build once and build for all" as well as leveraging tools built by other D&A teams via consumption or enhancements prior to new builds on D&A outcomes.
• Extract data from various sources for the purposes of data profiling in order to create the technical BI requirements (e.g. source to target).
• Resolve queries as and when required (medium to complex data extracts).
• Liaise with Business Analyst and relevant stakeholders to produce BI business requirement (BRS) documentation and submit to relevant stakeholders for sign off.
• Provide business summaries to enable more effective strategic, tactical, and operational insights and decision-making.
• Analyse derived information to create value added knowledge of the bank's products, channels, service levels, trends, or customers for business and operational informed decisions.
• Liaise with relevant stakeholders to provide input into assigned projects, in line with business requirements within the required timeframe and specification.
• Involvement in new projects, design, define and document the Business Intelligence solutions in line with business requirements and service ad-hoc requests for information from clients within the required timeframe and specification.
• Provide support in setting the intellectual agenda for the team (in consultation with the necessary stakeholders) and creating conceptual frameworks across multiple projects.
• Share knowledge and ideas into new or improved data product for the Business Intelligence environment.
• Provide expertise to relevant stakeholders in area of specialization.
• Maintain BI repository.

Qualification

• Bachelors Degree (Data Science/Computer Science/Information Science/Mathematics/Analytics)
• Postgraduate Qualification (Advantageous)

Competencies:

• Strong knowledge AND working experience of FNB Systems & IT infrastructure, Databases, Data Tables, Products, Customer Segmentation
• SQL, SAS, Teradata, Building and Maintaining of PowerBI Dashboards (Advanced level)
• Fair understanding of Finance/Accounting
• Ability to independently drive projects, from idea presentation to project execution & delivery.
• Self Starter, Questioner, Innovative, Simplifier, Confident to present/defend his/her work at Exco level.
• Minimum of 3 years relevant experience

End Date: July 8, 2025

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Job Description

• Hello future Production Support Specialist,
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Drive business profitability in the context of cost management through Information technology solutions.
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solution.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements.
• Resolving of escalated queries within required SLA period from Contact Centre.
• Ensure appropriate IT Operational times are scheduled and monitor achievements against execution.
• Set technical and strategic direction regarding all batch processes through support with Code Advanced JC, Code IBM JCL utilities and product administration on all relevant FNB platforms.
• Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions.
• Ensure compliance with audit requirements.
• Ensure information systems equipment effectively are utilised and coordinate preventive maintenance with operating requirements.
• Ensure IT Front-end and Back-end process and product enhancements and make recommendation to improve service and processes for 3rd tier support of FNB IT products.
• Set and enforce all batch standards using relevant tools to do Code Advanced Automation, Create Batch Schedules and Create Change Order.
• Support batch FTP and the creation of FTP encryption data by development and analyze and change batch schedules on request.
• Manage own development to increase own competencies.
• Ensure the Production Support team remains abreast of Front-end and Back-end products and process developments.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant bachelor’s degree in information technology computer science, Information Systems or related field
• Preferred Qualification - Control M/O/R certification
• Experience - 3 to 5 years’ experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level
• Prior batch scheduling or software equivalent
• Programme/Batch monitoring
• Developer fix application
• Troubleshooting and analysis protocol
• Monitoring and command center knowledge
• Data processing
• Infrastructure knowledge
• Operating systems knowledge
• Redhat Certification
• AWS Cloud Certifications

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working.
• Opportunities to innovate.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

End Date: July 12, 2025