Project and Delivery Manager Operations at Publicis Groupe

Overview

• The Project and Delivery Manager will manage internal projects, as well as provide support to client managers on client work. This role is instrumental in ensuring continuous organization and communication at the project level, coordinating with various internal and client departments to drive project milestones and manage output of deliverables efficiently.

Responsibilities

Project Management of Inter-Agency Tasks:

• Be the main point of contact for interagency projects, filtering requests, and working with the operations controller to set up costs, and with the resource manager to assign work. Facilitate the smooth running of interagency requests, keeping the production and partner agency stakeholders updated.
• Review briefs to make sure that the information is correct and complete.
• Ensure organized project files and documentation, ensuring easy access and retrieval for all team members.

Project Management of External Client Projects and New Business Requests

• Liaise directly with clients on project requests, working within the client systems and processes.
• Assist client manager with keeping reporting, timings and costs up to date, tracking reverts and scope creep.
• During busy periods, assist with project management tasks across business units, ensuring that all projects have cost estimates, project plans, and resource plans.

Internal Communication Coordination:

• Work with Resource Manager to facilitate communication between Studio departments, ensuring that all internal teams are coordinated and informed on a project basis.
• Collaborate closely with department leads to align on project objectives and execution strategies.

Timings Management:

• Oversee the management of project timings, ensuring that project plans are maintained and all stakeholders are kept informed.
• Coordinate with clients and all stakeholders to align on timing expectations and address any scheduling conflicts.
• Adjust project timelines as necessary, communicating changes effectively to all parties involved.

Costs Management:

• Closely track spend against costs, as informed by the weekly reports from the operations controller, and feedback on timing and costs implications to project stakeholders.

Delivery Management:

• Ensure correct, on time and on budget delivery of assets.

Qualifications

• Qualification in Business Administration, Project Management, or a related field.
• 3-5 years’ experience in project management, administrative support, and scheduling within a fast-paced environment. Production and agency experience advantageous.
• Strong organizational skills with an attention to detail and ability to manage multiple tasks simultaneously.
• Excellent communication skills to facilitate smooth collaboration and coordination across teams.
• Proficiency with project management and scheduling tools, such as Chase, MS Projects, Smartsheets or similar.
• Ability to work with and interface with senior operations and client service leads, as well as comfort to interact with clients when necessary.
• Accountable, responsible, approachable, willing to learn, and to think on your feet.