Project Coordinator (FTTH) - Cape Town at Frogfoot Networks (Pty) Ltd

Purpose of the Role

• As a Project Coordinator (FTTH), you’ll play a key role in keeping fibre projects moving from order acceptance through to a live, active connection. You’ll coordinate clients, contractors, suppliers and internal teams to ensure installations are completed smoothly, accurately and within agreed timelines.
• You’ll be the coordination engine behind the project, keeping everyone informed, managing the workflow, resolving issues proactively and making sure our customers receive the service they expect.

What You'll Be Responsible for

• Coordinate the end-to-end workflow of FTTH orders, from acceptance through to the Acceptance Certificate and final activation on the network.
• Manage the commissioning and delivery of products and services.
• Provide regular and accurate project updates to end clients and the Service Delivery Manager.
• Work closely with the Service Delivery Manager, contractors, clients and internal departments to keep projects progressing.
• Coordinate the ordering of equipment and other requirements needed to complete installations.
• Manage relationships and communication with subcontractors and suppliers.
• Arrange site installation dates and site meeting requests with relevant internal teams.
• Monitor project progress and proactively escalate challenges or delays for resolution.
• Ensure agreed service levels, daily order targets and connection targets are achieved.
• Follow defined workflows and liaise with the relevant internal departments to ensure a seamless delivery process.
• Maintain accurate project information, documentation and reporting.
• Plan and prioritise effectively to ensure deadlines and customer expectations are met.

What You'll Bring to the Role

• Grade 12 / Matric or equivalent.
• A BSc IT or Diploma in IT would be advantageous.
• At least 2 years' experience with a sound understanding of telecommunications.
• At least 2 years' customer service experience.
• At least 1 year of project administration experience.
• Experience within the fibre optic network or telecommunications industry would be advantageous.
• Knowledge of telecommunications, particularly Voice, Data and Last Mile environments, would be advantageous.
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.

Skills That Will Help You Succeed

• Strong project administration and coordination skills.
• Excellent communication and writing skills.
• Strong customer service skills.
• Excellent time and deadline management.
• Strong planning, prioritisation and organisational skills.
• High attention to detail and accuracy.
• Good documentation and reporting skills.
• Ability to learn quickly and adapt to changing requirements.
• Strong Microsoft Office skills, particularly Word, Excel and Outlook.
• Ability to collaborate effectively with different teams, contractors, suppliers and clients.
• A proactive approach to identifying and escalating issues before they impact delivery.

How Success Is Measured

Success in this role will be measured by your ability to:

• Consistently achieve agreed SLA targets.
• Meet daily order and connection targets.
• Ensure FTTH orders progress efficiently from acceptance through to activation.
• Deliver projects within agreed timelines and minimise delays.
• Provide accurate, timely and consistent feedback to clients and internal stakeholders.
• Maintain accurate project documentation and reporting.
• Effectively coordinate contractors, suppliers and internal teams.
• Identify and escalate issues proactively to minimise their impact on project delivery.
• Deliver a consistent, high-quality customer and client experience.

Qualities We Value at Frogfoot

At Frogfoot, we value people who:

• Take ownership – you see things through and take responsibility for getting the job done.
• Make it happen – you are proactive, solutions-focused and don't wait for problems to escalate.
• Put the customer first – you understand the impact that service delivery has on our customers and clients.
• Pay attention to the details – accuracy matters, especially when managing multiple orders, deadlines and stakeholders.
• Work as one team – you collaborate openly and work towards shared outcomes.
• Thrive in a fast-paced environment – you can manage changing priorities while maintaining quality.
• Bring a high-performance mindset – you are committed to delivering quality work, on time and to the required standard.
• Embrace change – you remain flexible and adaptable as the fibre industry and business continue to evolve