Project Coordinator at Point - Marketing Services Partner

Key Responsibilities 

• Working closely with the System Support Specialist as a complimentary role in ensuring an excellent quality system that adds value to client.
• Ensure system performance is operationally optimal.
• Manage daily communication with client and their expectations effectively
• Coordinating and actioning deliverables to client.
• Add value by using own’s skills, knowledge, ideas and experience to solve problems that benefit the end goals.
• Prioritisation of client project tasks, system implementation activities and communication of status to project stakeholders.
• Data checking and management to produce accurate reporting outputs.
• Define the scope of change requests to the system or process. 
• Draw up functional specifications.
• Map and operationalize process flows and identify process improvement opportunities.
• Proactive risk identification and contingency planning.
• Facilitate and capture meeting minutes and action points. Track meeting actions with follow up and progress feedback.
• Sense check and document proposed modifications on functionality or process, including meeting with relevant stakeholders to gain adequate information. 
• Implement approved changes.
• Conduct quality and effective end user training. Build training plans and follow up to ensure correct understanding and use of the system.
• Success story sharing.
• General reporting & analysis.
• Produce operational system manuals and process flows.
• Ensure all client documents are uploaded and organized on the shared drive.
• Seek ways for process improvement to enhance the user experience and reporting.
• Communicate system benefits, new features, new releases and upcoming releases with the Client and Stakeholders
• Contribute with ideas as part of a collaborative and innovative team.

Education and Experience 

• ITIL/Project Management/Business related education or experience with proven results related to the role will be considered
• Knowledge of the end to end Point of Sale process or Marketing is advantageous

Specific Knowledge, Skills, Abilities and Key Competencies 

• ‘Can do’ attitude • Ability to stay calm and positive under pressure  
• Resourceful and self-reliant 
• Strong ability to maintain a high level of professional interaction with client at all times
• Project Management 
• Intermediate to advanced excel or Power BI
• Excellent client service delivery skills
• Good analytical skills
• Enjoys working with systems and data
• Adaptable to change and contribute to a dynamic work culture
• Must be able to persevere through solving complex problems
• Pays strong attention to detail, whilst being able to keep the ‘bigger picture’ objectives in mind 
• History of delivering to tight deadlines