Project Manager - Cape Town at Clickatell

Purpose

• We put our customers first and bring focus and energy twhat matters tthem and grows their business. For a start, we dthis by ensuring our customer implementations stay on track and are delivered on-time and tour high standards. This role will drive operational excellence within our fast-growing organization by coordinating, facilitating and managing onboarding activities that are critical tachieving success and unlocking value for our customers. Success in this role is centred around managing customer expectations and onboarding solutions within the chat commerce and technology landscape for different projects. You will work closely with Sales and the Product & Technology team to keep everyone in sync, track progress, and address obstacles tensure successful launches and consumer usage.

We Do The Right Things
Responsibilities of the Role

• Manage deployment/integration activities for key, mainstream customers from contract tlaunch.
• Manage different types of projects and activations by developing project plans and ensuring optimal utilization of all tools ttrack progress and monitor roadblocks.
• Establish all project requirements and ensure compliance tall timeframes and prepare appropriate presentations for all customers.
• Coordinate all activities, both internal teams, customer teams and (when appropriate) third party (external) teams.
• Measure, control and report on all project activities related tmilestones and budgets.
• Identify key weaknesses and failure points in current project implementation plans and spearhead process improvements towards best practice
• Guiding customers through required implementation processes and act as focal point for project communications. Ensure successful deployments tconsumer usage.
• Managing issue escalation and resolution processes on behalf of the customer

We Are On A Learning Journey
Requirements of the Role

• Tertiary qualification in a relevant field (project management or systems development) or relevant field experience.

Work Experience

• 3+ years of software implementation project management experience in a fast paced, high-growth organization
• Working with high profile customers in a project management capacity
• Implementing and successfully managing projects or initiatives
• Experience with payments, telecoms or fintech environments in a SAAS architecture will be an advantage.
• Knowledge of different deployment methodologies is a requirement.
• Proficient Knowledge and Ability (this means that you know your stuff)
• Ability tunderstand business requirement specification documentation
• Jira and Confluence proficiency with understanding of MS suite of products
• Ability twork with stakeholders at different levels across cultural and time zone barriers
• In-Depth Knowledge and Ability (this means that you are the “go-to” person)
• Project management tools and best practice for enterprise solution implementation
• Expert ability thandle high profile customers and complex technology projects

Why You Should Join
Perks of the Role

• Medical Aid contribution
• Pension fund contribution
• Quarterly performance incentive bonus
• Risk benefit company contributions
• Reimbursable communications allowance for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Remote Working possibility
• Home office set-up with laptop, monitor and other related items.