Project Manager at Lobster Ink

What will you do in this role?

Summary of Key Responsibilities

The Project Manager is responsible for managing a project from commencement to completion, including translations, as well as the client experience alongside the guidance of the Programme Manager.

Client Management

• Owner of profitable and performance driven projects and client relationships.

• Manage the flow of all client and project communication.

• Client liaison when presenting project scopes, cost estimates and timing plans.

• To build and sustain loyal client relationships alongside the guidance of the Programme Manager so as to develop opportunities for growth of new and existing business.

• To be highly solution-focused and help clients achieve their objectives as smoothly and quickly as possible without jeopardising the Lobster Ink quality of work.

• To lead client meetings.

Team Management

• Mentor junior team members and lead with a strong, exemplary work ethic, to ensure best practices are followed at all times.

• Overall responsibility for project governance, ensuring all tasks are completed to the required standard.

• To provide strong guidance to the Junior team members to ensure that task deadlines and timings are consistently met.

• To encourage innovative thinking across the department and push team members to implement more effective ways of working that improve the timing and delivery of production outputs.

• To facilitate regular ‘Learnings’ workshops with Junior team members.

Project Management

• To compile accurate proposals, estimates and project budgets for production and translation projects.

• Set up and manage all assigned projects on our Project Management tool.

• Brief new project team members.

• Initiate project stand-ups and status meetings.

• Provide necessary direction and support to the team on the tasks and deliverables required.

• Manage project as per delivery plan and adjust where needed.

• To run client meetings, and assist team members with resolving project challenges and responding effectively to changing client needs.

• To manage client requests and flag any changes that impacts on scope change.

• To provide project updates to the Programme Manager.

• Actively track and mitigate project risks/issues, escalates in timely manner and drive teams to effective solutions.

• Enforce company process and manage the quality assurance (QA) phase for all projects.

• To deliver detailed recon reports in an accurate and timely manner.

• Ensure project closedown is completed timeously and as per standard procedure.

• Facilitate project debrief.

 Skills / Competencies

• Strong proposal writing and negotiation skills.

• A strong eye for detail.

• Solid financial/commercial acumen and a strong focus on logistics (for scheduling and resourcing).

• Excellent client relationship, interpersonal and communication skills.

• Must have the ability to lead and work with people within cross functional teams.

• A hands-on and professional approach with both clients and team members.

• Able to quickly build rapport, credibility, and trust with prospective customers.

• Confident communicator (good public speaker with excellent digital communications etiquette).

• The ability to plan and strategize at a senior level.

Minimum experience required

• Minimum of 3-5 years’ experience as a Producer/Account Manager/ Project Manager with a proven track record in client engagement and retention.

• Management experience of a team is essential.

• Strategic as well as hands-on project/account management experience.

• Agency experience would be an advantage.

• Leadership presence and leadership skills will be a differentiator.

Minimum qualifications/education

• A Bachelor's degree or similar.

• Production, project management or education background.

• Qualification or certification in marketing, or project management.

Who are you?

• A systematic thinker who is confident, self motivated, articulate and practical.

• A very high level of resilience and the ability to adapt quickly to change.

• An aptitude for identifying and solving customer problems.

Why is this an amazing opportunity for you? 

• We have an entrepreneurial culture where daily you have the opportunity to shape and influence in every role

• We are a global company and offer travel opportunities

• We work with the best from around the world – we have over 25 nationalities in our team

• We offer flexible hours from different locations

• We have an aggressive growth strategy which offers constant opportunities for growth

• We have a coffee culture – Bottomless coffee 24/7

• We make a difference by enabling potential in over 1 000 000 and counting users

To be an A player at Lobster Ink you need to embody the following attributes: 

• Brave: At Lobster being brave means that you have the internal drive to progress the boundaries of your own capability, the courage to explore uncharted territory, and by expanding your perspective and stretching your capacity.

• Caring: To care means to listen, communicate, understand, dovetail, call out accountability and act in respect.

• Tenacious: At Lobster, we are relentless in the pursuit of our goals. We learn from setbacks, remain focused and never resign to mediocrity.

• Inventive: At Lobster, we believe that inventive willpower is a renewable resource that breeds when it's shared. Our solutions push past complexity and strive for simplicity.

• Purposeful: At Lobster, we act with intent. We are goal-oriented and experiment in a measured way to learn through experience. We are committed to continuous, iterative improvement for our customers and ourselves.