Project Support Specialist at Shoprite Group of Companies

Purpose of the Job    

• The Project Support Specialist provides specialist operational and governance support that underpins effective project delivery by ensuring project standards, controls, and information management practices are consistently applied.
• The role independently manages defined project support activities, maintains accurate and reliable project documentation and reporting, and supports quality and compliance across project processes.
• By proactively resolving routine operational issues, identifying gaps in documentation or process adherence, and escalating exceptions where required, the Project Support Specialist enables project teams and leaders to focus on delivery outcomes while ensuring projects are executed with discipline, transparency, and consistency.

Job Objectives    

Project Support & Enablement 

• Independently manage assigned project support activities across multiple projects or workstreams, ensuring consistent application of project standards and controls.
• Enable effective project execution by monitoring progress information, dependencies, and actions against agreed plans, and highlighting deviations or risks.
• Identify, investigate, and resolve routine project support issues related to documentation, data integrity, or process adherence, escalating non-standard or high-risk matters as required.
• Prepare analysis, insights, and structured inputs for project meetings, reviews, and governance forums to support informed decision-making.

Project Process & System Management 

• Apply and reinforce adherence to defined project initiation, take-on, change, and delivery processes.
• Maintain, validate, and update project data within prescribed systems, ensuring accuracy, completeness, and timeliness.
• Manage and maintain a clear audit trail of project documentation, approvals, sign-offs, and revisions in line with governance requirements.
• Support governance and assurance activities by compiling, validating, and coordinating documentation required for reviews and approvals. 

Documentation & Information Control 

• Own the quality, structure, and maintenance of project documentation within approved systems and repositories.
• Ensure all documentation complies with agreed standards, templates, naming conventions, and version control requirements.
• Prepare and maintain project packs, status reports, briefs, dashboards, and handover documentation with minimal supervision.

Quality Control & Compliance 

• Perform quality checks on project documentation and information to ensure completeness, accuracy, and alignment to standards.
• Identify trends, recurring issues, or gaps in documentation quality or process compliance and recommend corrective actions.
• Support compliance with project governance, audit, and reporting requirements, including readiness for internal or external reviews.

Stakeholder Engagement & Support

• Engage with internal and external stakeholders to facilitate information flow, clarify requirements, and coordinate inputs related to project support activities.
• Communicate project information clearly, professionally, and consistently to relevant stakeholders.
• Capture, analyse, and track feedback, risks, and issues related to project support and process adherence, ensuring appropriate follow-up and escalation. 

Continuous Improvement

• Proactively identify opportunities to improve project support processes, tools, templates, and ways of working.
• Contribute to standardisation, efficiency, and knowledge sharing across projects by documenting best practices and lessons learned.
• Support the implementation of improvements or changes relating to project tools, systems, or governance frameworks.

Qualifications    

Essential:

• Diploma or degree in Business, Project Management, Operations, or a related field

Experience    

Essential:

• +4 years’ experience in a project support, project administration, or PMO environment, or similar role.
• Experience supporting multiple projects or portfolios within a matrix environment.

Knowledge and Skills    

• Strong proficiency in MS Office 365 and project tracking and reporting tools.
• Industry-specific or organisational context experience.

Closing Date    

• 2026/05/18