Project Systems Lead at RecruitMyMom

Job Description

• Positioned within a leading global consulting organisation, this high-impact operational role is critical for driving data integrity, project governance, and commercial tracking across the IMEA region. The successful candidate will manage project life cycles within Salesforce, transforming data into reliable business intelligence to optimize resourcing, forecasting, and senior leadership decisions. This permanent position requires a commercially minded professional capable of balancing collaborative stakeholder management with rigorous process discipline.
• This is an in-office, full-time hybrid role (3 days in office, 2 days remote). Occasional travel required to India and Dubai.

Key Responsibilities

• Salesforce Ownership & Data Integrity: Act as the primary custodian for project and resourcing data quality across the IMEA region. Create, validate, and maintain accurate project records from initial kick-off through to formal closure.
• Lifecycle Monitoring & Quality Control: Track operational shifts, including changes to project scope, timelines, staffing allocations, and commercial metrics, ensuring Salesforce remains an absolute source of truth.
• Business Intelligence & Reporting: Produce comprehensive operational reports and dashboards detailing resource allocation, team utilisation, capacity constraints, and upcoming pipelines to support regional forecasting.
• Stakeholder Collaboration & Governance: Serve as the central coordination hub connecting Account Managers, Project Leads, Finance, and the broader Operations team. Proactively flag data gaps and constructively challenge incomplete information to maintain systemic accuracy.
• Process Optimisation: Identify operational bottlenecks and implement scalable workflows, standard templates, and rigorous validation controls to enhance regional reporting efficiency.

Requirements

• Experience: Minimum of 5+ years of dedicated experience within project operations, resource management, a Project Management Office (PMO), or professional services operations.
• System Expertise: Strong proficiency in managing complex business systems, enterprise resource planning (ERP) platforms, client relationship management (CRM) software, or Professional Services Automation (PSA) tools.
• Analytical Skills: Advanced capability to interpret operational data, evaluate commercial trade-offs, and synthesize project variables into actionable insights.
• Stakeholder Management: Proven track record of managing multi-stakeholder relationships and the professional confidence to enforce process discipline constructively.
• Commercial Acumen: Strong understanding of how data accuracy directly influences corporate utilization, revenue generation, margins, and client delivery.

Preferred Qualifications

• Hands-on Salesforce-based ERP infrastructure experience.
• Previous experience navigating management consulting, corporate learning and development, or professional services environments.
• Practical exposure to project financial reporting, capacity planning, utilisation metrics, and revenue forecasting.

Required Software Skills

• Salesforce
• CRM / ERP / PSA Platforms
• Advanced MS Excel & Analytical Tools
• Project Management Systems