Provincial Manager: Customer Experience & Market Development: Limpopo at National Home Builders Registration Council (NHBRC

 KEY DELIVERABLES

• The Provincial Manager: Customer Experience & Market Development within the organisation serves to manage, co-ordinate and monitor all activities of the provincial office and its satellite offices to ensure operational excellence for the region.

The Individual will primarily be responsible for, but not limited to the following:

• Provide input into the overall Corporate Strategic Plan
• Provide input into the development of the Provincial Strategy
• Develop Provincial Strategic Plan and implementation programmes based on Annual Performance Plan (APP)
• Develop policies, procedures and process flows.
• Manage and guide office managers (Administration Officer/s) in execution of all duties and functions assigned to them.
• Manage and guide office supervisors in execution of all duties and functions assigned to them.
• Promote and maintain positive working relationships amongst provincial staff.
• Support and advise line manager in their management role.
• Report as required to the line Manager on all areas of responsibility.
• Build and lead strong professional and functional provincial team.
• Manage all Facilities and Maintenance related services at NHBRC Provincial and Satellite Offices.
• Develop, implement, monitor and review policies, procedures, standards and process flows.
• Respond to audit and risk requests and findings.
• Ensure compliance to all NHBRC policies and procedures and applicable regulations.
• Prepare submissions for EXCO and relevant Council sub-committees.
• Prepare monthly/quarterly and annual Provincial Performance reports and all other relevant reports.
• Ensure a safe working environment in line with Occupational Health and Safety Act
• Develop risk and audit management mitigation plans based on findings.
• Contribute to the development and maintenance of the risk register for the section.
• Collaborate with Audit, Risk and Governance and Compliance functions in monitoring and implementing compliance processes.
• Develop a zero-based and incremental budget for the Provincial Office.
• Management of the Provincial Office budget and ensuring financial stability within the province
• Exercise cost containment and ensure expenditure is within the approved budget through effective cost control measures.
• Maximise revenue through effective VFP management.
• Manage the procurement of and safeguarding of assets of the Provincial Office(s)
• Review and approve purchase requisitions for the province within its own area of responsibility.
• Authorise or recommend claims against the warranty fund in line with DOH.
• Approve petty cash expenditure.
• Approval and rescindment of financial guarantees.
• Develop a demand plan for the province.
• Authorise or recommend IPWs for claims for forensic work.
• Review age analysis and debtors accrued liability engagement with debtors to ensure payment.
• Ensure creditors’ payment within prescribed Treasury timeframes.
• Procurement of office (both main and satellite), and management of lease contract thereof
• Manage Service Level Agreements with service providers.
• Build client relations by demonstrating professionalism, a facilitative communication style, and constructive response to client needs.
• Maintain positive interpersonal relationships with team members and others by demonstrating productivity, initiative, and flexibility.
• Provide relevant and specialised technical support to applicable stakeholders.
• Consult and advise with all role players that are stakeholders in NHBRC services.
• Ensure alignment of services with NHBRC mandate.
• Oversee the management of NHBRC marketing campaigns and information programmes.
• Develop a marketing and stakeholder relations plan that meets the strategic objectives of the province and the organisation and oversee its implementation.
• Educate Builders and consumers through education and awareness programs.
• Establish and maintain effective customer feedback mechanisms.
• Ensure efficient and professional VFP services are rendered to customers.
• Represent the NHBRC at external forums.
• Represent NHBRC through all forms of media.
• Establish and maintain relations to the government and other key stakeholders in the province and provide support services.
• Promote the brand and positive image of the NHBRC.

MINIMUM REQUIREMENTS:

• Must hold an appropriate bachelor’s (NQF 7) or equivalent, preferably in Business Related field.
• Minimum of ten (10) years’ work experience preferably in the Built Environment of which five (5) years of this experience should be in a supervisory or management-level role.
• Knowledge of legislation and policies regulating the human settlement sector would be added advantage.

Please email your CV to [email protected] with “Provincial Manager: Customer Experience & Market Development Limpopo” in the subject line.