Jobs at One&Only Resorts

Job Summary

• The Porter assists with the delivery and collection of guests lugguage, parcels, faxes, messages, etc. He also assists in keeping the lobby and Porte Coche neat and tidy to ensure all guests recieved prompt, cordial and effecient attention and service throughout their stay.

Key Duties and Responsibilities

• Be well groomed and punctual at all times.
• Ensure prompt, accurate and courteous delivery and collection of any luggage, parcels or mail. Always liaise with Concierge and Front Desk.
• Ensure correct and secure storage procedures are carried out.
• Prompt delivery of both local and international newspapers;  Local papers to be delivered by 8am;  International papers to be delivered by 10h00
• Flags to be put up and put down timeously;  In winter up @ 06:00 and down @ 18:00;  In summer up @ 06:00 and down @ 19:00
• Maintaining the cleaning and repair of all flags
• Assist the Concierge in keeping the public area clean and tidy.
• Report any suspicious persons or unattended luggage to the Concierge. Be aware of security procedures.
• Make sure when you come on shift that the trolleys are clean, storeroom is kept tidy and free of debris
• Valet parking of guest cars and ensuring the keys are securely stored
• Assist with the Doorperson’s duties when they are not available.
• Be aware of facilities available in the rooms.
• Be familiar with all facilities and services within the hotel and offer general information as required.
• Ensure you sign in and out timeously and this is signed off by a Front Office Manager on duty. 
• Read, understand and abide by all the rules and regulations set out in the Employee Handbook.
• Work night shift as and when required and will be under the management of the Night Auditor on these shifts
• Excessive lateness and absenteeism will not be tolerated within the department without a valid reason stated in advance, a sick note or prior communication made with a Supervisor or Management.
• Prepare and action additional duties outside of job description as and when necessary.

General and other duties

• The above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks. 
• The Job Description may be subject to review from time to time.
• The employee will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management from time to time.
• The employee will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills.
• The employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety and emergency evacuation and that all staff in the department participates in fire and emergency drills.
• The employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within.
• The employee will be required, at all times, to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet with the hotel’s requirements and do not detract from the desired image of the hotel.
• The employee will, at all times, be required to render the highest level of courtesy and service to hotel guests even where such service may fail beyond the main duties or scope of this position.

To be flexible within your job and to be able to fulfill any other duties that you may be asked to perform

Interpersonal Relationships

• Subordinates and other members of staff are dealt with in a polite and helpful manner at all times.
• Employee differences or disputes are settled quietly, away from other employees and guests.
• Essential information required by the organization is accurately communicated to the appropriate personnel and any differences of opinion with other members of staff are dealt with in a manner that maintains goodwill and respect and avoids offence and conflict.
• Management is kept informed in an appropriate level of detail about activities, progress and results and information and advice on matters within allocated area of responsibility is sought from supervisor when necessary.
• Instructions from management are treated constructively and acted upon.

Education or Certification

• General good etiquette and very good communication skills
• Read and write English fluently
• Must be of good health and be able to work flexible hours
• Strong human relations skills with both employees and guests
• Must also be outgoing and people orientated
• Must have a South African driver’s license

Closing date; 12 December 2025

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Job Summary

• The purpose of this position is to create a welcoming environment for hotel guests and facilitate their arrival and departure.  The Doorman will be responsible for meeting, greeting and directing guests to their destinations. 
• He will also be responsible for delegating tasks to the Porters as needed such as luggage collections and message deliveries.  He is also responsible for keeping the Porte Coche area neat and tidy. 

Key Duties and Responsibilities

• Always well groomed and immaculately presented in a clean uniform, polished shoes and name badge as creating the first impression of the One&Only Resort.
• Helping to create a friendly and welcoming environment
• Dealing with guest arrivals and departures as per One&Only standard.
• Offering car door assistance and assisting Transport Desk in calling taxis
• Greeting guests on arrival and assisting guests with their luggage should a porter not be available.
• Responsible for keeping Port Coche area tidy
• Assist guests in giving them directions and providing important information about the One&Only Resort
• Answer all incoming and in-house telephone calls efficiently and courteously as per One&Only standard.
• Respond to all guests needs quickly, efficiently and courteously.
• To be aware of all functions, conferences and special events taking place in the Resort.
• Assist Security in keeping an eye out for suspicious activity
• Assist the Porters in retrieving cars for guests
• Answer basic questions regarding Resort facilities and the neighborhood.
• Supervise the Porters and provide feedback to the Head Concierge.
• Provide one-on-one training relating to porter day to day duties.
• Attend and participate in team events.
• Participate in required training related to the job.
• Effectively communicate and maintain a favorable working relationship with colleges at all levels.
• Assure a professional attitude towards guests and colleges at all times. 
• To provide an effective structure for communication within the department at all levels. 
• Lead by example, inspire and motivate those around through enthusiasm and inspire and guide others to make their decisions based on the organizations values and overall direction, keeping the Company’s goals in mind.  
• Ensure that all new employees, trainees or those on a departmental familiarization program are properly introduced to the working of the department and receive comprehensive and accurate training.
• Report equipment repair and maintenance to Department Head.
• Be conscious and responsible regarding energy and water conservation.
• Ensure the constant flow of information through all areas.
• Ensure all relevant information is communicated to all team members at all times.
• Assist and participate in all communication meetings in order to discuss all new changes and practices taking place and discuss any problems or suggestions in the department.
• Maintain highest levels of personal hygiene at all times.
• Ensure that company and statutory hygiene standards are maintained in all work areas.
• Be fully aware about all health and safety, fire and emergency procedures.
• Responsible to report any potential hazardous situations within the work place.
• Maintain a high standard of appearance and grooming at all times, as per One&Only standard.
• Apply and adhere to rules and regulations as per employee handbook, departmental and hotel policies and procedures, including those for the emergency situations
• Develop and maintain an understanding of the overall organization’s mission, vision and values.
• Project a favorable image of One&Only Cape Town and One&Only Resorts to the public.
• Practice proper telephone etiquette with colleagues and hotel guests.
• Ensure all activities are carried out honestly, ethically and within the parameters of the South African Law

General and other duties

• The above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks.  The Job Description may be subject to review from time to time.
• The employee will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management from time to time.
• The employee will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills.
• The employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety and emergency evacuation and that all staff in the department participates in fire and emergency drills.
• The employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within.
• The employee will be required, at all times, to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet with the hotel’s requirements and do not detract from the desired image of the hotel.
• The employee will, at all times, be required to render the highest level of courtesy and service to hotel guests even where such service may fail beyond the main duties or scope of this position.

To be flexible within your job and to be able to fulfill any other duties that you may be asked to perform

Interpersonal Relationships

• Subordinates and other members of staff are dealt with in a polite and helpful manner at all times.
• Employee differences or disputes are settled quietly, away from other employees and guests.
• Essential information required by the organization is accurately communicated to the appropriate personnel and any differences of opinion with other members of staff are dealt with in a manner that maintains goodwill and respect and avoids offence and conflict.
• Management is kept informed in an appropriate level of detail about activities, progress and results and information and advice on matters within allocated area of responsibility is sought from supervisor when necessary.
• Instructions from management are treated constructively and acted upon.

Education or Certification

• General good etiquette and very good communication skills
• Strong interpersonal skills, as the job requires frequent interaction and communication with guests
• Highly organized, courteous, friendly, professional and amiable
• Good listener and able to transmit information accurately
• Customer service focused

Closing date: 12 December 2025

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Job Summary

• To create all marketing artwork requirements to support the resort, rooms, food and beverage, spa, recreation, special events activations, oversee all branded items, as well as look assist in video editing, story board creation and briefing in of video edits beyond current skillset.
• We are looking for a wordsmith that is quick-thinking, creative and brilliant with people. Someone who can conceptualise stories, events and social campaigns, as well as interact well and easily with a broad range of people.

Key Duties and Responsibilities:

• To create all marketing artwork requirements to support the resort, rooms, food and beverage, spa, recreation, special events activations, oversee all branded items, as well as look assist in video editing, story board creation and briefing in of video edits beyond current skillset.

Team Dynamic

• Reporting to Marketing & Comms Manager
• Mentor, guide and upskill the team. Creating a positive and engaged office environment.

Design: Artwork, layout, supplier relations

• Creation of print and digital adverts, menus, sales tools and collateral
• Creation & update of all marketing material
• Optimizing of images for web usage and 3rd party design
• Management of brand items
• Re-ordering of all repeat collateral
• Oversee all artwork with printers/ suppliers
• Oversee the management, filing and distribution of all assets – internally and externally
• Outsource jobs above skillset or that would not meet deadlines

Asset Management

• Gatekeeper of all branded material and assets
• Filing of all asset: images, videos, info sheets and collateral – on both share folders and online
• Ensure BAMS is always updated with latest images and information
• Ensure Sales toolkit and brand toolkit are always updated with latest images and information

Internal

• Ensure ROI and brand are always considered and prioritized
• Assist in budget management
• Monthly marketing report

General Requirements

• Act as Brand Custodian & Ambassador for One&Only Cape Town
• Perform other duties as assigned by Director of S&M

Rules and Guidelines

• Adhere to GDPR &POPI guidelines at all times
• Be aware of and work within corporate directives/ guidelines and maintain thr O&O brand image
• Keep up to date with all Brand Guidelines incl for example Tone of Voice and implement thes across all work
• Ensure fill product knowledge and involvement with all departmens to maintain relevant information updates

Marketing and Trend Knowledge:

• Keep abreast of industry news and trends
• Keep abreast of marking and PR trends and best practice

Marketing and PR Team

• Ensure global office, PR agencies and RSO are always in the loop of your projects, work and initiatives when relevant
• Assist with the delivery and implementation of marketing/ communication plan to deliver Resort goals.
• Assist in the conceptualization and implementation of all marketing and PR initiatives for the department, goal of generating and retaining business and revenue
• Ensure the measurement of performance/ success of marketing activity against clear objectives/ goals/ targets
• Identify opportunities for engagement and improvement
• Creative thinking and idea generation
• Ensure revenue generation activities are always prioritized
• Ensure all OOCT communications and collateral matches brand positioning, is strategically correct and is brand compliant
• Act with a degree of independence as liaison with both internal and external clients. Handle clients’ requests and complaints as appropriate
• Support sales source market development with marketing and PR activities

Skills, Experience & Educational Requirements

• We are looking for a logical and creative thinker who possesses the ability to think outside the box whilst ensuring exceptional attention to detail.
• Ability to multi-task and work well under pressure.
• Relevant tertiary qualification
• At least 2-3 years’ experience as a graphic designer, marketing support or similar role.
• Experience in luxury, tourism or hospitality environment, preferred.
• Proficiency with Adobe design software and graphics editing tools (Illustrator, InDesign, Photoshop) is essential; a portfolio is required
• Proficiency in Microsoft Office tools (Outlook, Word, Excel, Power point) is essential
• Basic video editing skills
• A strong sense of aesthetics and understanding of visual design (layout, composition balance, colors & fonts)
• Passion for photography is a plus
• A keen eye for details and quality
• Time management and multitasking abilities
• Excellent communications (written and verbal) skills
• Must have own transport
• Organized and responsible
• Flexible and ability to work under pressure
• Proficient in indesign and photoshop
• Ability to work and learn quickly
• Creative thinker, Proactive
• Positive outlook
• Team Player
• Discreet
• Reliable and responsible

Closing date: 12 December 2025