Jobs at DigiOutsource

Who we’re looking for

• We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
• Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As a French Customer Service Host, Our primary focus is to exceed the customers’ expectations and to execute everything possible to provide them with the best experience. This will help us excel at providing professional, friendly, and knowledgeable service to stay ahead of the game.

What you’ll be doing

• Providing world-class customer service by responding to customer queries by telephone, email, and online chats in first language French and/ or second language being English where applicable
• Assist on tasks within other regions by using company translation tools provided, this is only if all tasks on the product that you are scheduled to work on have been completed.
• Processing and resolving of incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
• Customer relationship building and management as well as cross selling of products and services
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Excellent time management and adherence to schedule
• Performing extra tasks given by managers / shift supervisors as required

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• French first language – strong written and verbal communication skills
• Fluent in English; able to communicate effectively (read, write and speak fluently)
• Valid work/residence permit for the European Union
• Be available for 24/7 shift rotations
• Completed high school qualification
• 2 years’ work experience post qualification

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Be in a possession of a degree

Our values are non-negotiables

• Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Life Insurance & Healthcare
• Thursday Happy Hour
• Team Socials

go to method of application »

Who we’re looking for

• We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
• Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• The primary function of the AML Enhanced Due Diligence Specialist is to maintain the prescribed AML compliance ensuring Spin endeavours to understand the volume and source of wealth of their clients.
• A secondary function is to review documentation in relation to Source of Wealth.
• You will be required to work within the AML compliance guidelines and exercise independent judgment. The role requires an individual who has immense attention to detail and the ability to work under pressure.

What you’ll be doing

As part of your role, your responsibilities will include:

• Full and accurate assessments of all Spin Customers which will include :
• A review of all account information across various internal software applications
• A review of all information available on open source information
• A review on (financial) documentation
• Compiling case information in accordance with an outlined format.
• Liaise with the MLRO’s and / or exercise judgement around findings to determine the depth of
• information required to satisfy AML requirements.
• Exercise restriction / withhold or release certain transactions when required to do so (via instruction or decision, as per guidelines set by our MLRO’s).
• Ensure that all Compliance and AML standards are met and maintained in accordance with policies.
• Record and report details of customers in line with audit requirements.
• Ad-hoc duties may be required from time to time.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

• Essential skills you’ll bring to the table
• The necessary skills that we require for this role include:
• 1/2 years’ experience in AML environment
• A strong understanding of Compliance and Money Laundering principles
• Relevant Diploma/Degree and/or certification in a related field within Business, Finance, Law or Compliance and Risk Management or certifications with at least 2 years' experience.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of casino gameplay behaviour
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Proven customer relation service skills.
• A proven ability to collate and present case information.
• Excellent report writing skills.

Our values are non-negotiables

• Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
• These competencies are:
• Problem Solving
• Decision-Making Skills
• Attention to Detail
• High level of Accountability
• Strong Communication & Relationship Building skills

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Free Massages On-site
• Free On-Site Gym
• Group Life Cover
• Funeral Fund Benefit
• Financial Services Assistance
• Employee Assistance Programme
• Curro School Fees Benefit
• Income Continuation Benefit
• Leadership Training
• Referral Bonus
• Medical Aid Subsidy
• Free Sleep Coaching
• On-site Barista
• Retirement Annuity Subsidy
• Team buildings