Provincial Officer at HWSETA

Education:

• Bachelor’s Degree in Education, Training and Development, Human Resource Development, Social Sciences or an equivalent qualification.

Experience:

• 3–5 years’ experience in an ETD / HRD environment, with SETA and/or chamber knowledge.

Other Requirements:

• Valid Code 08 driver’s licence
• Own vehicle

Key Responsibility Areas

Perform Delegated Education, Training and Quality Assurance (ETQA) Functions

• Support prospective Skills Development Providers (SDPs) in the accreditation and re‑accreditation process.
• Evaluate accreditation, re‑accreditation, extension of scope, secondary accreditation and training implementation intent applications.
• Conduct site visits, validation and verification and make recommendations for approval.
• Support Assessor and Moderator registration applications and make recommendations.
• Support learner uploading, linking, moderation and endorsement processes.
• Monitor Skills Development Providers for compliance with ETQA policies and procedures.
• Support assessment centre accreditation and monitor EISA readiness.
• Compile ETQA reports and provide compliance feedback.

Perform Delegated Research, Information, Monitoring and Evaluation (RIME) Functions

• Collect data as required for research and monitoring purposes.
• Provide support to RIME activities and reporting requirements.

Perform Delegated Skills Development Planning (SDP) Functions

• Coordinate partnerships with TVET Colleges, Universities and Community Colleges.
• Conduct project site validation and monitor approved projects.
• Support and evaluate T-number and SDF registration applications.
• Conduct WSP & ATR capacity building workshops and provide technical support to employers.
• Support Discretionary Grant and Expression of Interest (EOI) application processes.
• Conduct project inductions and monitor project implementation.
• Compile monitoring reports and make tranche payment recommendations.
• Review and quality assure MoAs, learner agreements, learner information and SQMR submissions.
• Identify non‑compliant employers and recommend corrective action.

Perform Delegated Corporate Service and Administrative Functions

• Implement and adhere to organisational policies and procedures.
• Maintain accurate electronic and physical records.
• Participate in career exhibitions, advocacy and marketing activities.
• Compile administrative and operational reports.
• Support stakeholders with ERP utilisation, log helpdesk tickets and resolve queries.
• Adhere to travel, subsistence and financial control requirements.

Perform Functions Related to Building and Maintaining Stakeholder Relations

• Mobilise and engage inactive employers.
• Build and maintain positive stakeholder relationships.
• Enhance customer satisfaction through enquiry resolution and problem‑solving.

Meeting Service Delivery Charter Standards

• Telephone enquiries: within 24 hours
• Written correspondence (mail/email): within 48 hours
• Acknowledgement of receipt of documentation: within 48 hours
• Feedback reports after validation, verification and site visits: within prescribed timeframes