Public Relations Officer at The Heineken Company

Purpose    

• Provide a professional and efficient Public Relations support service to the Brand Home Team and employees of Durbanville Hills.

Requirements

• A relevant and recognized tertiary qualification in Public Relations, Hospitality management, Tourism or Event Co-ordination
• Computer literacy in MS Office Suite
• Ability to work independently, accurately and well under pressure 
• Excellent verbal and written commutation skills by being able to write accurately and professionally in multiple formats, with the correct amount of detail
• Well organised and methodical, and pays attention to detail. 
• Provide a high standard of customer service to all internal, external customers and work partners
• Retains focus and energy
• Takes initiative and demonstrates a positive can -do attitude
• Is trusted by others and is able to be professional and behave in confidence at all times

Accountability

KPA ‘s not limited to the below:

Tasting room duties:

• Shared responsibly for consumer satisfaction of the Brand Home experience by conducting informative wine tours and tastings.
• Present detailed cellar tours
• Present all pairings thoroughly
• Table service at expected standard
• Wine knowledge to be at expected standard
• General House keeping
• Manage brand home stock and minimise losses 
• General administration, procurement, and budgeting
• Create invoices for wine orders and visits to our tasting room
• Management of the info@ mailbox and timeously responds and action all emails or forwarding to relevant parties within 48 hours
• Coordinate the procurement of office supplies and consumable for the brand home.
• Managing, processing and dispatching of online wine orders and wine orders made in the tasting room that need to be shipped.

Functions and Events

• Functions and Events manager to act as mentor role, assisting with the setup and strike of events and conferencing.
• The successful co-ordination of conferences and functions to ensure all role players are aware of final event details
• Liaising with clients to plan well executed and seamless events
• Managing of all phases for group bookings for the Olive Grove
• Build collaborative relationships with key stakeholders that deliver desired results
• Build effective relations with clients and suppliers to adhere to service level agreements
• Communication, behaviour and action resulted in a high level of credibility, trust, and respect among stakeholders
• Personal Development and Teamwork
• Take responsibility for own development and contribute to team effectiveness.
• Agree on personal performance goals and achievement thereof.
• Demonstrating the Distell Corporate Values.
• Drive own development to ensure knowledge and skills remain current.