Assures customer and FSE team have access to high quality product and technical support provided in a time frame respectful of Metso’s customers’ sense of urgency.
Establishes best practice customer technical support services for Metso equipment.
Supports internal / external customers with technical information facilitating the successful completion of assigned activities, responsibilities and service projects.
Identifies potential new product/spares offerings which result from the review and analysis of the process problem at hand.
Effectively and accurately install and commissions Metso equipment.
Undertake effective and accurate repairs to Metso equipment and in accordance with Metso Standards.
Interpersonal skills are required due to regular interaction and feedback with the customers.
Provide accurate instructions and training to customers’ plant personnel and maximize Metso products and services.
Must be able to effectively and accurately work in a fast paced environment on several projects simultaneously, with the ability to organize and prioritize tasks.
As required, coordinates, prepares, analyzes and submits accurate and timely reports/feedback within Metso and Customers.
Positive customer relations, communication and delegation skills are essential.
Experience and capabilities enable carrying out responsibilities with limited direction.
Special Projects as assigned by Manager
Perform routine and non-routine maintenance activities
Identify and report any risk of component or equipment failure
Inspect, install, adjust and maintain mechanical machines and equipment on site.
Components rebuild & replacement.
Perform alignments
Proficiency in trouble-shooting hydraulics, pneumatics.
Proficiency in welding/cutting
Equipment lubrication
Ensure work is carried out in a safe and efficient manner and provide input directed at improving the safety, efficiency and overall effectiveness and Reliability of equipment
Provide input to Maintenance and Reliability improvement initiatives
Recommend job plan and tool changes to Maintenance Supervisors
Safely operate specific units of mobile equipment including overhead and mobile crane, forklifts, etc.
Follow all plant specific Policies E.g. No Smoking areas, lockout, Confined Space, Working at Heights, PPE, Etc.
WHO YOU ARE
Trades Papers in Fitting - Essential
Computer Literate
Understanding and principles of customer relations and interaction
Grade 12
Minimum 5 years’ field service experience on mining process equipment (Crushers / Pumps) - Essential
5 Years Pump and Crusher experience - Advantageous
Ability to effectively communicate with a drive and performance orientation
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