QA & Support Analyst at Unifi Group

Responsibilities:

• Provide second-line support and perform root cause analysis to effectively resolve reported issues.
• Offer weekend standby support as needed to ensure timely resolution of critical issues.
• Work closely with cross-functional teams, including developers and product owners, to communicate and address quality issues.
• Conduct thorough testing of software applications to identify and troubleshoot bugs, defects, and other issues.
• Develop and execute detailed test plans, test cases, and test scripts to validate product functionality.
• Accurately document and report defects, providing detailed information to facilitate efficient issue resolution.
• Perform regression testing to ensure that previously resolved defects do not reoccur and that new changes do not negatively affect the system.
• Contribute to the design and continuous improvement of testing processes and methodologies.
• Stay updated on industry best practices and emerging testing tools to continuously enhance the quality assurance process.

Requirements:

• 5+ years of experience in a quality assurance role.
• Experience in a support role is advantageous.
• Strong proficiency in SQL for database testing and validation.
• ISTQB Certification
• Excellent problem-solving skills with a keen attention to detail.
• Ability to work independently and collaborate effectively as part of a team.
• A strong commitment to continuous development and upskilling in testing tools and technologies.
• Understanding of the Software Development Life Cycle (SDLC) and familiarity with various testing methodologies is a plus.
• Strong analytical skills and logical thinking.
• Excellent communication skills, with a focus on clear and detailed documentation.
• A results-oriented approach with an emphasis on accuracy and high-quality work.
• A genuine passion for Africa and a desire to contribute to impactful projects in a developing world context.

Closing Date 24 November 2025