QC Claims Administrator (Centurion) at SWIFT

Qualifications and or Experience:

• Grade 12 (Mathematics)
• Technical and/ or Mechanical Training / Qualification (Diesel and or Petrol)
• High level of competence in Microsoft applications especially Excel
• 2 – 3 years’ experience in administration of claims and or 5 years in counter and part sales (would be advantageous)
• Ability to input, retrieve and analyse data.
• Hands-on commitment to getting the job done.

Duties:

• Responsible for the claims received from the Branches.
• All claims from the public to be referred to Supervisor and or Manager.
• Ensure that the correct paperwork completed by branches and that all relevant information is on the paperwork.
• Should the part and the details of the part and what can be diagnosed as the problem not correlate the part should be returned to the customer together with a report of the findings.
• If the part is defected a claim can be processed together with a report of the findings.
• All reports must be approved by the QC Manager before sending it out to the customer and or Branch.
• All the correct documentation must be completed and filed.