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  • Posted: Jan 12, 2026
    Deadline: Not specified
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  • At Werkie, we are passionate about connecting top talent with businesses seeking excellence. Our mission is to help our clients grow by providing them with qualified, trusted candidates who can support and strengthen their business goals. Our vision is to be the leading recruitment partner in the industry, known for our commitment to quality, integrity, and ...
    Read more about this company

     

    Quality Assurance Administrator (AD17)

    Key Responsibilities

    Quality Control & Evaluation:

    • Conduct quality checks on lead servicing and client interactions.
    • Review client communication, administrative accuracy, and service delivery.

    Reporting & Feedback:

    • Compile accurate, insightful quality reports highlighting trends, risks, and improvement opportunities.
    • Provide constructive feedback that supports agent development and performance growth.

    Performance & Process Improvement:

    • Collaborate with sales agents to improve quality outcomes and sales effectiveness.
    • Ensure quality standards align with sales objectives, company culture, and client experience.

    Job Requirements

    • National Senior Certificate (Grade 12).
    • Experience in quality assurance, sales administration, client service, or a related role.
    • Strong analytical and reporting skills.
    • Excellent written and verbal communication skills.
    • Ability to deliver objective, professional feedback.
    • Strong time management and multitasking ability.
    • Ability to work independently and within a team environment.

    Key Characteristics

    • Exceptional attention to detail.
    • Professional, ethical, and objective approach.
    • Strong problem-solving ability.
    • High level of responsibility and accountability.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Werkie on werkie.simplify.hr to apply

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