Quality Assurance Administrator (AD17) at Werkie

Key Responsibilities

Quality Control & Evaluation:

• Conduct quality checks on lead servicing and client interactions.
• Review client communication, administrative accuracy, and service delivery.

Reporting & Feedback:

• Compile accurate, insightful quality reports highlighting trends, risks, and improvement opportunities.
• Provide constructive feedback that supports agent development and performance growth.

Performance & Process Improvement:

• Collaborate with sales agents to improve quality outcomes and sales effectiveness.
• Ensure quality standards align with sales objectives, company culture, and client experience.

Job Requirements

• National Senior Certificate (Grade 12).
• Experience in quality assurance, sales administration, client service, or a related role.
• Strong analytical and reporting skills.
• Excellent written and verbal communication skills.
• Ability to deliver objective, professional feedback.
• Strong time management and multitasking ability.
• Ability to work independently and within a team environment.

Key Characteristics

• Exceptional attention to detail.
• Professional, ethical, and objective approach.
• Strong problem-solving ability.
• High level of responsibility and accountability.