Monitor and review the business unit’s processes, systems and adherence to quality standards and identify areas for improvement on the overall quality of service provided to customers.
Identify risks, prepare actions plans and monitor the progress of these action plans.
Provide input on process and system enhancements, especially in support of product, process or quality issues.
Ensure that quality assurance is aligned with service standards within the operational environment.
Monitor and report on the management of service level agreements and turnaround times.
Maintain service, quality and designed outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
Analyse data to identify areas of improvement in the quality system and develop, recommend and monitor corrective and preventative actions.
Perform on the job analysis to identify opportunities to improve efficiencies and client service.
Prepare statistical and trend reports to communicate outcomes of quality activities.
Design a solution which best meets the needs of the client and coordinate the implementation of the designed solution.
Create collaborative relationships with other departments to determine internal and external process improvements designed to enhance the customer experience and value.
20 Initiatives to Boost Employee EngagementAre you struggling with improving employee engagement at work? This article covers everything from better communication to building a strong workplace culture.
30 Common Interview Mistakes to AvoidThis piece examines 30 of the most common mistakes applicants make at interviews, so you know how to better avoid them.
Gmail
Yahoomail