Quality Assurance Agent at Liberty Group South Africa

Purpose

• To perform quality assurance administrative duties, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

• 1 - 2 years experience in a similar environment

Minimum Qualifications

• Higher Diplomas [NQF Level 06] in Office Administration

Outputs

Process

• Keep accurate and up to date records of information relating to own work area in line with standard operating procedures and performance criteria.
• Minimise errors by checking that transactions are processed correctly and inform relevant parties of errors to prevent errors from re-occurring.
• Contribute to and assist in the continuous improvement of the quality management process in order to improve service delivery are minimise errors.
• Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
• Conduct regular quality assurance in area of accountability, to identify trends to ensure improved consistent delivery, relevance and accuracy.
• Ensure customer satisfaction with regard to the quality of operational support provided.
• Identify and address customer needs by providing a variety of related services, to enhance satisfaction and retention.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.