Quality Assurance -Coordinator at Gauteng Department of Health

Requirements :

• Grade 12 certificate, A basic R425 qualification (i.e. Diploma/Degree in Nursing) or equivalent qualification that allows registration with the SANC as a Professional Nurse in General, Psychiatry & Midwifery.
• A post basic qualification with a duration of at least one year accredited with SANC in Nursing Management. A Minimum of 7 (Seven) years appropriate recognizable experience in Nursing after registration as a Professional Nurse with the SANC in General Nursing. knowledge and understanding of customer care Program.
• Relevant knowledge and understanding of legislative framework applicable to practice in public Health Computer literacy in MS Office Package (MS Word, MS Excel, and MS PowerPoint).
• A valid driver’s licence. COMPETENCE: Ability to analyse complex information relating to areas of operation and to transform that into user-friendly report and assessment.
• Have ability to prioritise issue and other related work matters and to comply with the time frames set. Have ability to work under pressure to meet deadlines. Have excellence interpersonal and communication skills (both verbal and written). An aptitude for statistics and information analysis.

Duties :

• Comprehensive knowledge and understanding of National Health Act, Norms and Standards, Ideal Hospital Framework, Quality Assurance Framework, Accreditation and Certification system, infection Prevention Control Standards and assessment Methods.
• Quality Assurance and quality improvements initiatives, Health information Systems, and indicator Development, relevant Legislation, Risk Management. Conceptual Analytical, and creative thinking, evidence-based report writing. Exceptional and analytical and interpersonal skills. Innovative and self-driven. Excellent planning and organising skills. A high level of ethical conduct and integrity. Good presentation skills and communication skills.
• Project management skills as well as report writing skills, people management skills, intersectoral collaboration and engagement with the external stakeholders. Have knowledge of ideal Hospital Realization and OHSC framework. Provide strategic leadership for the Quality Directorate in the institution towards the realization of the set strategic goals and objective. Investigates management and reporting of complaints and patients’ safety incidents in the institution.
• Ensure compliance to IHRM in the institution and implementation thereof. Participate in Ethics Committee and facilitate training on Quality Assurance and professional Code of Conduct. Participate in Clinical Audit. Provide initiative to improve client satisfaction, advocate for and ensure the promotion of Quality Assurance activities. Monitor the implementation of policies, protocols, guidelines, programme, practice, and procedure pertaining to Quality improvement plans and SOPs.
• Collate and analyse data to establish trends and patterns in the Health Care effectively. Utilize information technology and other service delivery, Conduct Patient Experience of care Survey and share results with relevant stakeholders.
• Assist with the drafting of annual, quarterly, and other relevant quality assurance performance reports. Attend external meetings. Monitor compliance to the policies of Patient Safety incidents, Complaints, and suggestions effectively.
• Ensure the implementation of quality in the institution including undertaking quality improvement activities. Develop Strategy/plans and provide leadership in the development of quality improvements plans and standard operating procedures (SOP).

Closing Date : 28-04-2026