The Department of Health aims to provide quality health services and ensure a caring climate for service users, implement best-practice health care strategies, create a positive work environment for staff, and provide appropriate and top-quality training for health workers. Our vision is to provide high-quality, efficient and accessible healthcare to transform people's lives. Our mission is to create an effective public healthcare system in Gauteng by ensuring we have the right people, skills, system and equipment to provide the care our patients need to live healthy and quality lives.
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Basic R425 qualification (i.e. Diploma or Degree in Nursing) or equivalent qualification that allows registration with South African Nursing Council as a professional nurse. A qualification in Total Quality Management will be an added advantage.
A minimum of eight (8) years appropriate/recognizable experience in Nursing after registration as a professional nurse with SANC in General Nursing. Health Service Management and at least three (3) years of the period referred to above must be appropriate/recognizable experience at management level PN-A5/6 in Quality Assurance.
Current registration with SANC. Knowledge and understanding of Quality Assurance program especially Patient Safety Incident (PSI) Management, Complaints Management Guidelines and Health regulations, policies and Acts. Computer literacy (i.e. MS. Word, PowerPoint and Excel). Ability to work independently in a multidisciplinary context.
Analytic thinking, independent decision making and problem-solving skills. Applicant must be in possession of a valid South African driver’s license and willing to travel extensively.
Duties :
Ensure planning, co-ordination, implementation, monitoring, and evaluation of the Quality Assurance programmes within the Health Establishment. Co-ordinate all aspects of Ideal Hospital Framework, including assessments and activities to accreditations.
Participate in and or lead peer review assessments. Conduct team and individual inspections to ensure that Quality Assurance plans are implemented and that practices are according to Ideal Hospital Quality Framework and OHSC. Monitor Quality Assurance indicators and report thereon to assist in the improvement of service delivery. Identify best practice and help units to implement to advance Quality Assurance standards.
Work with internal and external stakeholders as appropriate to the institution. Coordinate and Facilitate development of quality improvement post audits and submit to senior management, compliant with target and deadlines at the Health Facility, District Health Services and Provincial Health Services level. Identify, facilitate and co-ordinate all Quality Improvement Plans.
Conduct Patients Experience of Care Surveys daily and annually with development of Quality Improvement plans. Coordinate waiting times reports daily, weekly and monthly with narratives from relevant units with Quality Improvement developed, monitored and evaluated .
Provide training and update clinical and non-clinical staff on quality issues. Ensure clinical and nursing audits are conducted to evaluate patient care. Participate in Patients Safety Incidents meeting, complaints and various other related committees to improve quality of care and service user’s satisfaction.
Co-ordinate and support activities for service excellence. Develop clinical quality improvement programmes, policies, guidelines, and indicators with regards to Clinical audit and PSI Management.
Promote compliance and implementation of the National Guideline for Patient Safety Incident Reporting and Learning in the Public Health Sector of South Africa.
Monitor implementation of the above National Guideline and Quality Assurance programmes. Support all health establishments in the investigation of priority PSIs, conducting redress meetings and Clinical audits.
Collate monthly, quarterly and annual Quality Assurance reports from health establishments and consolidate into a comprehensive report for the Province.
Monitor compliance with Patient Safety Incident management indicators as per Annual Performance Plan. Analyse data, establish and monitor trends. Plan and facilitate relevant trainings on Quality Assurance program.
Facilitate sharing of lessons drawn from Patient Safety Incident Management. Monitor creation of an environment that promotes the rights of patients, advocating and facilitating proper treatment and care and ensuring that the principles of Batho Pele are adhered to. Liaise and advise on effective communication with relevant internal and external stakeholders.
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