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  • Posted: Sep 10, 2021
    Deadline: Not specified
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  • Established in 2016 with the purpose of providing market leading broadband solutions through our contact centre based in Umhlanga, Durban - we have grown from strength to strength to become one of Telkom SA's key sales partners in the KZN Region.
    Read more about this company

     

    Quality Auditor

    About the job

    We’re seeking an experienced quality assessor to build upon this reputation with an unwavering commitment to meticulous production.We remain committed to superior performance and outstanding customer experience.

    Objectives of this Role
    • Primarily monitor and audit calls within the call center environment
    • Carefully maintain complaint and non-conformance processing through records and tracking systems, including root cause and corrective actions
    • Document quality assurance activities with internal reporting and audits
    • Identify training needs and take action to ensure company-wide compliance

    Requirements
    • Previous experience in Call Center Quality Assurance essential
    • Working experience on Microsoft Office, and call center productivity suites compulsory
    • Knowledge of quality assurance terminology, methods, and tools
    • Minimum 1 year experience in call center Quality Assurance

    Kindly forward cv's through.

    Method of Application

    Interested and qualified? Go to Broadband Solutions Contact Centre on www.linkedin.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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