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Established in 2016 with the purpose of providing market leading broadband solutions through our contact centre based in Umhlanga, Durban - we have grown from strength to strength to become one of Telkom SA's key sales partners in the KZN Region.
About the job
We’re seeking an experienced quality assessor to build upon this reputation with an unwavering commitment to meticulous production.We remain committed to superior performance and outstanding customer experience.
Objectives of this Role
• Primarily monitor and audit calls within the call center environment
• Carefully maintain complaint and non-conformance processing through records and tracking systems, including root cause and corrective actions
• Document quality assurance activities with internal reporting and audits
• Identify training needs and take action to ensure company-wide compliance
Requirements
• Previous experience in Call Center Quality Assurance essential
• Working experience on Microsoft Office, and call center productivity suites compulsory
• Knowledge of quality assurance terminology, methods, and tools
• Minimum 1 year experience in call center Quality Assurance
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