Quality Auditor at Broadband Solutions Contact Centre

About the job

We’re seeking an experienced quality assessor to build upon this reputation with an unwavering commitment to meticulous production.We remain committed to superior performance and outstanding customer experience.

Objectives of this Role
• Primarily monitor and audit calls within the call center environment
• Carefully maintain complaint and non-conformance processing through records and tracking systems, including root cause and corrective actions
• Document quality assurance activities with internal reporting and audits
• Identify training needs and take action to ensure company-wide compliance

Requirements
• Previous experience in Call Center Quality Assurance essential
• Working experience on Microsoft Office, and call center productivity suites compulsory
• Knowledge of quality assurance terminology, methods, and tools
• Minimum 1 year experience in call center Quality Assurance

Kindly forward cv's through.