Quality Checker - Cape Town at Momentum Metropolitan Holdings Limited

Role Purpose    

• Provide effective and efficient service to clients by checking and approving medical aid annuities, pension fund and death claim processes in order to support operation of the Fund.

Requirements    

• Grade 12 (NQF Level 4)
• Experience in a financial services environment is essential
• Experience in the annuity environment is preferable
• Quality checking experience or exposure to quality checking will be advantageous
• MS Office suite, i.e. Word and Excel
• Employee benefits experience is preferred
• Knowledge of medical aid annuities and pension funds is essential

Duties & Responsibilities    

• Check and authorise all items processed by Service Consultants to ensure accuracy.
• Check daily unverified reports in order to find errors and ensure that payments are made.
• Ensure monthly payment runs are submitted for authorisation in order to ensure timeous payment to clients.
• Ensure processes are accurately applied in respect of departmental requirements for Home Affairs, Medical Aid, Foreign Payments and Deaths claims.
• Accurately apply annual increases to ensure members receive correct salaries.
• Investigate client queries within service agreements and provide clients with timeous and accurate feedback.
• Escalate client queries to the relevant department or stakeholder as and when required.
• Build and maintain relationships with clients and stakeholders to create a consistent client experience.
• Co-ordinate service delivery internally and externally in conjunction with the Administration Manager.
• Support the Administration Manager and client centric model that enables efficient and effective client service.
• Administration of Annuity business which includes monthly pension payments and death claims.
• Ensure that monthly payslips and annual tax certificates are sent to members.
• Monthly & quarterly reporting for customized schemes.
• Check monthly Home Affairs, Status 2 & 3 and foreign payments file.

Competencies    

• Time management
• Communication skills
• Client orientation
• Attention to detail
• Accountability
• Impact and influence

Closing Date    
2023/07/17