Hospitality Jobs at Newmark Hotels

OBJECTIVE

We require a responsible Coordinator to organize and manage our Reservations departments’ day-to-day administrative requirements. Seeking to pursue a position to enhance the reservations department by ensuring that all guest and departmental requests and procedures are handled in a timely manner. The Reservation coordinators are also the liaisons between hotels, reserves and our guests.

DUTIES AND RESPONSIBILITIES

• Efficient and fast support to our operations teams for general assistance & queries regarding reservations.
• Answering questions about company policies, procedures, and services internally & externally.
• Reviewing and updating reservations data according to the departmental standards on the PMS/Computer
• Responsible for updating/maintaining necessary database and spreadsheets
• Updating records of guest checkouts and billing charges
• Handle all special requests from guests in a professional and efficient manner
• Generate daily, weekly, and monthly reports as needed
• Cross-train in other areas of the department to provide coverage during peak periods or absences
• Assist with general reservations and booking enquiries when needed
• Perform other duties as assigned
• Posting of payments and updating of invoices
• Updating the PMS when the deposit is posted
• Sharing updated invoices to agents once the deposit or initial payment has been received and adding a follow up trace for the reservations agent when the balance is due
• Assisting with visa letters
• Update the revenue board on a weekly basis
• Running end of day for specific properties
• Releasing of allocations
• Daily quality checks for arrivals
• Merging of profiles
• Ensuring profiles are correct and updated
• Sharing weekly program with the arrivals where applicable
• Assist with follow up on OTA payments
• Reconfirming transfers with the external suppliers for the following week to ensure nothing is missed
• Obtaining arrival details where needed
• Following up on final reservations details
• Processing and submitting refunds - from completing the paperwork to submitting the documents to finance to following through on Opera and sharing the proof of payment with the guest
• Cross reference daily > 7 days out arrival checks against each platform to ensure the bookings are correct on our PMS
• General admin duties on behalf of reservations team
• Assist with reservations related PM accounts

QUALIFICATIONS

• Quality focused
• Energetic and friendly personality
• A positive and professional attitude
• Previous Hospitality experience is required
• Exceptional time management, communication skills, and customer service
• Opera experience is essential
• Meticulous attention to detail, proven administration and exceptional organisational skills
• Adaptability and flexibility
• Feel comfortable working in a fast-paced environment requiring multitasking and problem solving.

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Duties and Responsibilities

• Oversees and supervises kitchen staff as required.
• Spends majority of time actively cooking and training on menu’s.
• Assists with menu planning, inventory, and management of supplies as requested by Exec Chef.
• Ensures that food is of high quality, and that the kitchen is in good condition.
• Keeps stations clean and complies with food safety standards.
• To ensure that all Kitchen personnel are working as a team in order to achieve the purpose of the company.
• To assists with overseeing and directing all aspects of Kitchen Operations.
• To assist in upholding all kitchen systems, standards, and service to the highest level.
• To assist in managing all Kitchen staff and their work performance daily.

Core Competencies

• Knowledge of all sections.
• Decision Making
• Ability to work under supervision of a limited range.
• Ability to produce good quality basic food.
• Understanding of health and safety.
• Understanding of basic food hygiene practices.
• Good oral communication.
• Commitment to quality.
• Multitasking.
• Attention to detail.
• Cleanliness.
• Time management.
• Organization.
• Interpersonal skills.

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DUTIES AND RESPONSIBILITIES

As a Commis chef, you would be working on a variety of stations in a mid to high volume kitchen environment. You are responsible for creating an exceptional culinary experience for the guests through preparation, cooking and food presentation.

• Must adhere to all sanitation regulations and requirements and also responsible for the correct handling and preparation of all food items and equipment.
• This position will also assist the Chef de partie (CDP) or Sous Chef to plan and prepare quality service for the food and beverage production department.
• Commis chefs are novice chefs who work in commercial kitchens to expand their culinary knowledge and skills.
• They perform various kitchen duties in meal preparations, receiving deliveries, and rotating stock.

CORE COMPETENCIES

• Basic knowledge of all sections.
• Ability to work under supervision of a limited range.
• Ability to produce good quality basic food.
• Understanding of health and safety.
• Understanding of basic food hygiene practices.
• Good oral communication.

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About the role

An exciting opportunity has arisen for a highly talented and experienced Hospitality professional to join the Pre-opening team at The Rockefeller Hotel & Residences.

Your key responsibilities will include:

• Prepare all the required activities for the Hotel guests according to the Protocol and the Guest Services SOP manual and the cultural characteristics of the Hotel region, focusing in providing high quality services and treatment, so as to meet and exceed the expectations of the guests.
• Handle and respond to customer complaints and feedback according to Group standards, cooperating with all the required stakeholders for their effective resolution and management.
• Supervise the archive and regular maintenance of guest’s history and check the quality and the usefulness of the information captured in order to improve the welcome services provided as per guest requirements and preferences.
• Plan and supervise the day-to-day operations of the Guest Services operations to ensure that all work is carried out in an efficient manner and in consistency with operating policies and procedures.
• Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Rockefeller provides world class and luxurious hospitality services to its guests.
• Implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.

Skills and Knowledge

• Minimum 2 years’ Guest Relations Manager experience
• Proficient on Opera, Micros, Midas, HOTSOS and Office 365
• Excellent understanding of financial reporting and budgeting
• Must be able to collaborate with the team, as well as independently
• Attention to detail
• Self-motivated, innovative, problem solver & strong negotiator
• Excellent communication and interpersonal skills
• analytical acumen
• Ability to work in a pressurized environment.
• Great planning skills and organisation abilities