Reservations Co-ordinator at Newmark Hotels

OBJECTIVE

We require a responsible Coordinator to organize and manage our Reservations departments’ day-to-day administrative requirements. Seeking to pursue a position to enhance the reservations department by ensuring that all guest and departmental requests and procedures are handled in a timely manner. The Reservation coordinators are also the liaisons between hotels, reserves and our guests.

DUTIES AND RESPONSIBILITIES

• Efficient and fast support to our operations teams for general assistance & queries regarding reservations.
• Answering questions about company policies, procedures, and services internally & externally.
• Reviewing and updating reservations data according to the departmental standards on the PMS/Computer
• Responsible for updating/maintaining necessary database and spreadsheets
• Updating records of guest checkouts and billing charges
• Handle all special requests from guests in a professional and efficient manner
• Generate daily, weekly, and monthly reports as needed
• Cross-train in other areas of the department to provide coverage during peak periods or absences
• Assist with general reservations and booking enquiries when needed
• Perform other duties as assigned
• Posting of payments and updating of invoices
• Updating the PMS when the deposit is posted
• Sharing updated invoices to agents once the deposit or initial payment has been received and adding a follow up trace for the reservations agent when the balance is due
• Assisting with visa letters
• Update the revenue board on a weekly basis
• Running end of day for specific properties
• Releasing of allocations
• Daily quality checks for arrivals
• Merging of profiles
• Ensuring profiles are correct and updated
• Sharing weekly program with the arrivals where applicable
• Assist with follow up on OTA payments
• Reconfirming transfers with the external suppliers for the following week to ensure nothing is missed
• Obtaining arrival details where needed
• Following up on final reservations details
• Processing and submitting refunds - from completing the paperwork to submitting the documents to finance to following through on Opera and sharing the proof of payment with the guest
• Cross reference daily > 7 days out arrival checks against each platform to ensure the bookings are correct on our PMS
• General admin duties on behalf of reservations team
• Assist with reservations related PM accounts

QUALIFICATIONS

• Quality focused
• Energetic and friendly personality
• A positive and professional attitude
• Previous Hospitality experience is required
• Exceptional time management, communication skills, and customer service
• Opera experience is essential
• Meticulous attention to detail, proven administration and exceptional organisational skills
• Adaptability and flexibility
• Feel comfortable working in a fast-paced environment requiring multitasking and problem solving.