Quality Control Consultant Asset Finance at Investec

Description

Quality Control:

• Assess legal documents reviewed by consultants against set standards and measurements by:
• Reviewing processed work
• Spot checks on high risk processes performed by consultants
• Compiling reports

Process Improvement:

• Assessment of processes by performing process QC
• Analyse findings and compile reports
• Identify trends and share feedback with leaders
• Assist in driving performance through QC process

Coaching and training:

Existing employees

• Identify training gaps through QC (includes technical knowledge, process and soft skills) and work in conjunction with the team leaders, trainers and Learning and Development regarding training solutions

 New employees

• Play an active role in ensuring readiness of new consultants through QC process
• Educate new consultants on QC process and the measurements
• Weekly QC for new consultants with feedback to new consultant and team leader
• Identify areas that require further development

Risk management:

• Play an active role in ensuring risk consciousness by escalating problems identified in complaints and ensuring that the complaints process is adhered to in QC
• Review Audit findings within the area and work with Team leaders to address QC concerns

Process and innovation:

• Provide feedback regarding performance deviations and assist in identifying solutions
• Participate in the design of new QC measurements and processes
• Enhancement of existing measurements and processes

Experience, skills and capability

• Sound knowledge of Asset Finance (preferable experience of 3 - 5 years)
• Sound knowledge of statutory requirements for different legal entity types
• Relevant process, systems and product knowledge is preferable
• 2– 3 years' experience in financial services
• Understanding of quality assurance processes and measurement
• Understanding of legal documents beneficial
• Risk conscience
• Logical reasoning and thinking
• Team player
• Ability to work under pressure
• Assertive
• Well organized
• Self-managed
• Excellent communication skills
• Excellent time management
• Ability to multitask
• Great written communication
• Strong client service ethic
• High attention to detail
• Reporting skills
• Ability to deal with conflict
• Problem solving skills